“Being honest I was having difficulty contacting various stores who when I did, they did not have the time to speak to me so I rang customer services and spoke to a lovely gentleman called Matt who helped me hugely in getting the tile and amount that I needed and has happily done it a second time with more to come. I work for investors and sourcing and amount is difficult but Matt saved the day....twice now. Thank you Matt!”
“I ordered floor tiles paid for them
Not received them I want my tiles delivered were not informed that you were being taken over by another company I feel that I was misled”
“The staff in Ormskirk were very friendly and helpful. Unfortunately one box of tiles were broken on delivery to the store. We collected the tiles available and waited for a replacement. The replacement box was delivered to the wrong store causing further delay. When it eventually arrived over a week later 2 tiles were broken. Another week has passed and we still haven’t received the rest of the order. This is very poor customer service.”
“Tiles were excellent quality as expected. But the customer service was above and beyond. I'd made the purchase online for some discontinued tiles, of course I made a miss calculation which I realised too late. They tracked down the last boxes to Norwich where staff member Jack Pottle went waaaay beyond, packed up the tiles and got them to me before the tiler arrived. Saved my project!”
“Ordered tiles for my kitchen floor and very happy with them. When I realised I needed them sooner and should have upgraded the shipping Matthew in Customer Services was great and went out of his way to help. Highly recommend.”
“Hi,
I bought my tiles recently from the Erith branch and was served by a gentleman called Mike, he was extremely helpful and professional, he is a great asset to your company and should be applauded. I will certainly use that store again and also recommend it to all my friends and colleagues”
“Great place for all your needs wanted something that is quite hard to find but this place had it in stock great 👍 thumbs up from me with great service”
“The tiles ordered from your website were collected from the Hull store the next day. Very efficient service and friendly helpful staff at the store. Thank you.”
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