“Would have liked you to stand the cost of delivery as it was your mistake we got the wrong tiles in the first place. Therefore had to reorder and have delivered at our cost.”
Many thanks for your review. I'm really sorry to hear this, could you please give us a call on 0330 053 3362 to discuss this further when you get a moment? Many thanks, Tile Giant
“A pallet of tiles turned up well packed and wrapped no complaints. After inspection found the tiles are in perfect condition. I would have given 5 stars were it not for the driver turning up a day late without any SMS notification However, he was a nice chap and knew his job. If only Tile Giant could get the logistics together I'm certain of their increased popularity.”
Many thanks for your review. I'm really pleased to hear the delivery and the tiles were good, however, I'm really sorry to hear about our third party courier delivery. I have logged the issue reference the delayed delivery and I can only apologise on their behalf and our behalf. Many thanks, Tile Giant
“Very happy with the service provided. Especially the delivery. The delivery driver was amazing, such a lovely guy and went above and beyond to help us get a large delivery onto our property. Will definitely us Tile Giant again”
Thank you for taking the time out to leave us your review, we really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
Thank you for taking the time out to leave us your review, we really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
“I ordered some tiles on 15th March 2025 from Tile Giant Croydon and was told they would arrive in store within 3-5 working days and that I would get a phone call once delivered. One week later on 22nd March, no-one had made any contact with me and upon ringing the store was informed that the tiles had not arrived.
Incredibly miffed as I had a builder coming to start work on the Monday, I vented my annoyance at the person on the end of the phone who managed to stay calm while I complained about the inconvenience.
Once I had finished my rant, the member of staff explained to me why the tiles had not arrived on time, but more importantly went out of his way to call the Tile Giant Brixton store where he normally works, and who had the tiles in stock. The guy in question (Terry) asked for the relevant quantity to be put to one side and I was able to go and collect the tiles from that location later on this afternoon.
So thank you very much Terry! Apologies for going off on one at you, and cheers for still finding a solution to my dilemma. I appreciate you going the extra mile to help resolve my situation.”
Thank you for taking the time out to leave us your review. I'm really pleased that we managed to resolve this for you and we really appreciate your feedback. Many thanks, Tile Giant
Thank you for taking the time out to leave us your review, we really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
Thank you for taking the time out to leave us your review, we really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
“Very easy ordering process and choosing delivery date. Delivery driver really helpful. Tiles were perfect. None broken. Look great now they are down. Very happy.”
Wow, the project looks amazing! Thank you for taking the time out to leave us your review and sharing your photo's, we really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
Thank you for taking the time out to leave us your review, we really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
“A massive thank you for your help! I found the perfect tiles for our bathroom refit about a year ago, when we were in a position to start the refit I then discovered they were out of stock! I rang head office and they managed to find us the qty we needed across a few stores and arranged for them to be delivered! Over the moon, thank you so much for your help! Bathroom is now finished and looks amazing”
Wow, the project looks amazing! Thank you for taking the time out to leave us your review and sharing your photo's, we really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
Thank you for taking the time out to leave us your review, we really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
Many thanks for leaving us your review. I'm really sorry to hear this. Please could you send us over an image of the sample tiles damaged over to our email: customerservice@tilegiant.co.uk and we will get these refunded for you. Once again, I'm really sorry. Many thanks, Tile Giant
“Ordered on 9.3.25. Estimated 4-7 working days. By 22.3.25 still nothing. Store unable to give any updates. Customer services unable to give any updates. 👍”
Many thanks for taking the time out to leave us your review. I'm really sorry to hear this. Please could you give head office a call on 0330 053 3362 and ask to speak to Matt (our Customer Service & Sales Manager) and I'm sure he will look into this further for you. Once again, please accept my apologies at this point. Many Thanks, Tile Giant
Wow, the project looks amazing! Thank you for taking the time out to leave us your review and sharing your photo's, we really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
“I have previously had enormous difficulties with delivery. This time while the item was delivered it looked like the package had been thrown down the stairs and so could not be used. Efficient but ultimately worthless as every single one of the tiles delivered was shattered beyond use, while still in the box. thanks for nothing.”
Many thanks for leaving us your review. I'm really sorry to hear this. Please could you send us over an image of the tiles damaged over to our email: customerservice@tilegiant.co.uk and we will get these refunded/replaced for you. Once again, I'm really sorry. Many thanks, Tile Giant
Many thanks for your review. I'm sorry to hear you haven't received all your samples. Please could you give us a call on 0330 053 3362 to discuss this further and we will get this sorted for you? Many thanks, Tile Giant
Thank you for taking the time out to leave us your review, we really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
“Tile Giant sent me a very nice tile that I would have been quite happy to shortlist for my project.
Unfortunately it took several days to arrive, and was poorly packed in a shabby jiffy bag, with a dispatch note that did not show the name or any contact details for the company that sent it. I had to trawl through emails to match the item to the order using the order number in order to provide feedback. There was nothing wrong with the tile, and I'm sure an order would have been fine, but the experience was not encouraging when competitors did much better, and I ordered elsewhere.”
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