“Tile Giant sent me a very nice tile that I would have been quite happy to shortlist for my project.
Unfortunately it took several days to arrive, and was poorly packed in a shabby jiffy bag, with a dispatch note that did not show the name or any contact details for the company that sent it. I had to trawl through emails to match the item to the order using the order number in order to provide feedback. There was nothing wrong with the tile, and I'm sure an order would have been fine, but the experience was not encouraging when competitors did much better, and I ordered elsewhere.”
“I purchased tiles, adhesive and the whole order and delivery process was simple and quick. The tiles were delivered and within half an hour the adhesive arrived. I would definitely order again in the future.”
Thank you so much for your positive review, we really appreciate you taking the time out to leave us this. We look forward to welcoming you again soon. Many thanks, Tile Giant
“Tiles arrived damaged phoned the store told gey will phone back been waiting a week and still no phone call absolutely disgusting service i’m not sure they’re even in business will be another company that goes under than the scratch there head and wonder why”
Dear Lee, I'm really sorry to read your review. Please could you give us a call on 0330 053 3362 and we will get this sorted for you ASAP. Many thanks, Tile Giant
“Useless website. No filter options, and valid searches, e.g.: ‘30cm white’ or ‘300mm white’ return no tile results?? So hard to sift through the hundreds of tiles, really frustrating, waste of time.”
Hi Andy, I'm really sorry to hear this. Please could you email customerservice@tilegiant.co.uk with what tiles you're after and we will endeavour to look into this as soon as possible for you. Many thanks, Tile Giant
“I’m sure this review would be better had I actually received my entire order. I ordered tile samples 2 weeks ago and only part of the order turned up. Was told the rest would be with me in the following days… and I’m still waiting…”
I'm really sorry to hear this Carly, please could you give one of our team a call on 0330 053 3362 and we'll be sure to sort this out for you. Many thanks, Tile Giant
“So far, so good. I have visited my local store, spent a few days at home with some samples, been back into store to ordered the vinyl for 4 rooms at home. I have an appointment for more precise measurements in a weeks time and then the next step is the fitting in a couple of weeks. So far everything has gone well and communication between me and the store has been prompt and efficient.”
“Tiles were perfect and great quality but customer service when I went to collect at the Bracknell Store was poor. The man was quite unfriendly which just made the experience a bad one. He didn’t help guide me when reversing to the garage shutter and could have told me I had gone over the wooden slat. It costs nothing to be friendly and smile.”
“Bought these black quartz mirror chipped beauties for our new kitchen area in an open plan living/kitchen. Really pleased that Tile Giant stock the 30 x 60 cm size. Delivery was punctual and driver was very helpful. Well done Tile Giant! Have no hesitation in recommending.”
“I ordered a Rubi Tile cutter that was clearance and at a good price. I paid for next day delivery as a needed to start tiling immediately but when it arrived it was in used condition, even the scoring wheels were missing. This meant that the next day delivery and the tile cutter itself was useless. Tile Giant did resolve the issue but I was unable to tile for over two days until replacement wheels were sent.”
“I met with the most helpful man who worked at Tile Giant in Cricklewood. I didn’t catch his name but I think he was from Jamaica. He was AMAZING
I wish I could remember his name but he was so helpful”
“Bought tiles on line and picked up in sho, they look absolutely lovely. I had one box left over and got a refund straight away no problems at all. Would definitely recommend this place.”
“So impressed with these tiles, we found a really good grout match and they look better than we hoped. Nothing but praise for the customer service either. Very happy customer.
I've done photos but sadly the website won't/can't upload them.”
“Tiles arrived fine and look great, the only negative i would say is communication could be better never had any update on delivery or when and what company would be delivering.”
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