“Tiles are lovely. Delivery was efficient and on time. Unfortunately one tile was broken and I sent a photo and queried next action via email on day 1. Day 8 and I have had no response, other than an acknowledgment telling me most queries are dealt with inside 24 hours. Maybe I was just unlucky?”
“First class. Great selection of tiles at great prices with prompt ordering and delivery, and my follow up second order despatched just as quickly. Friendly and helpful staff all the way through. Really excellent. Cannot r commend highly enough.”
Many thanks for taking the time out to leave us such positive feedback, this is highly appreciated. We look forward to welcoming you back to Tile Giant soon.
Many thanks for taking the time out to leave us your review. I'm really sorry to hear this, we certainly wouldn't have you with damaged tiles. Please could you reach out to one of our customer service team on 0330 053 3362 who will guide you through the process of getting a replacement box for you. Many thanks, Tile Giant
Many thanks for taking the time out to leave us such positive feedback, this is highly appreciated. We look forward to welcoming you back to Tile Giant soon.
“We bought a couple of samples which arrived very quickly. Lovely selection of tiles, placed the order and they arrived on time and in good condition. Very pleased, price was very reasonable too.”
Many thanks for taking the time out to leave us such positive feedback, this is highly appreciated. We look forward to welcoming you back to Tile Giant soon.
Many thanks for taking the time out to leave us such positive feedback, this is highly appreciated. We look forward to welcoming you back to Tile Giant soon.
Many thanks for taking the time out to leave us such positive feedback, this is highly appreciated. We look forward to welcoming you back to Tile Giant soon.
“Had an urgent need to have times delivered sooner that advertised.. manager of barking store went the extra mile to make sure they were delivered on time .. very happy”
Many thanks for taking the time out to leave us your review. I'm really sorry to hear your sample didn't arrive. Please could you give us a call on 0330 053 3362 and we can investigate this further for you?
“Good quality products, have had a few deliveries with missing items. Have waited almost a month for some fixings. Customer service is helpful, but products still not arrived. Whoever is packing the pallets for delivery need support.”
“Had notification that items would be delivered in the afternoon but at about ten o’clock a large articulated lorry arrived with the tiles and bag of primer but no adhesive. Contacted Tile Giant to report shortages.
In the afternoon another delivery van arrived with the adhesive.
At no time did I receive notification that the materials would arrive on two different vehicles.
With the cost of transportation I can’t understand why everything didn’t arrive on one vehicle.
When the tiler started to lay the tiles it was quite noticeable that the tiles where not flat , proven when putting two tiles together face to face that they were convex .
Definitely not the best quality tiles but thankfully not too expensive”
“I ordered a couple of samples which were delivered the next day, then placed a large order. I was sent email confirmation and updates about my delivery which was due 5 days later. Good updates the day before delivery and on the day. The price was good also.
Very pleased with my purchase and cannot fault this company.”
“Tile giant head office was fantastic when I came across issues with tile giant Barking they arranged new tiles to be delivered and when one box of tiles was broken they made provisions for me to pick up another box. Tile giant barking does need to improve!”
Thank you for taking the time out to leave us your review, we really appreciate your feedback and look forward to welcoming you back soon. PS: The project looks stunning!! Many thanks for sharing this with us, Tile Giant
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