When I telephoned Tile Giant Milton Keynes to enquire about Artisan wall tile I was told they don't stock them and to ring Customer Services. Matthew, at Customer Services, was incredibly helpful and quickly checked the MK store and said they definitely did have 30 of the tiles in store and that he'd ring the store and ask them to put one aside for me to look at. I was furious with the attitude of the member of staff at the store. I drove to MK and could immediately see the Artisan wall tiles were on display and no tile had been put aside for me. However, the person I dealt with in store was helpful and told me she'd been off for a few days and apologised for the way I'd been treated. I subsequently ordered the tiles on line and arranged for delivery to my home. I spoke to the delivery company and gave very specific details of how to find us and that the approach should be from the A41 and to gave my husband's mobile number as I wasn't going to be at the house. Either the driver took no notice or hadn't been given the information as he didn't approach from the A41 then tried to phone me to ask how to find us. What a waste of everyone's time!