The Pi Hut Reviews

Name: The Pi Hut
Address: Mann Enterprises LTDHomefield RoadHaverhill, SuffolkCB9 8QP, Cambridge
Rating: 4.93

4.9 Rating 92,006 Reviews

98 %

of reviewers recommend The Pi Hut

4.9

Based on 92,006 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

contact@thepihut.com

Location:

Mann Enterprises LTDHomefield RoadHaverhill, SuffolkCB9 8QP
Cambridge
CB9 8QP

The Pi Hut 5 star review on 17th April 2025

Pip M

The Pi Hut 5 star review on 15th April 2025

Martin T

2967

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm torn about this review. On one hand, the purchase itself was straightforward and the items I've paid for (that was on June 4) were allegedly sent the next day. I say allegedly because the package never arrived. The support person I was in contact with about the issue was polite and sounded like he was trying to resolve the problem. However, I had to wait for 25 working days for ThePiHut to confirm that the package was not delivered. They graciously agreed to send the replacement, and it finally arrived on July 25. The packaging was far from great. The items were loose inside the box and, being electronics, it was a miracle that they were not damaged (that's probably because the items' original packaging were excellent.) So, it was a mixed experience. I know that ThePiHut is not directly responsible for physically delivering the goods, but it is the part of the whole experience. And that part was abysmal.”

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Posted 8 months ago

“Ordering was confusing because it declined first card, but then switched my address when I entered a new card. Almost lost the shippment, and after ordering, the support teams claims they can do nothing. To me this is a bad customer experience if you're helpless over your own fulfillment process.... Luckily, the post office was able to figure out and correct the mess.”

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Posted 8 months ago

“The product was exactly what i needed and worked perfectly. However, the package took almost 4 times the said delivery times. This brings those stars down for me”

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Posted 9 months ago

“The battery was great but the connector on the end of the wires did not fit the female connector on my light switch sensor so I couldnt use the battery. Quick delivery.”

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Posted 9 months ago

“I ordered Thermochromic Temperature Indicator Strip × 1 Ordering was straightforward. The order arrived quickly and well packaged. However, I could not get it to work for the purpose I needed. I attached it to a metal water tank on my boat so that I could see where the water level is. There was no change in colour when cold water was added to the tank. I checked it was working by seeing where the hot water level is in my metal kettle. The strip showed a light area in response to heat. Conclusion: it works well in differences with heat but not with cold. It is not suitable for use on my boat water tank. It would be great if you could come up with a solution for boat water tanks.”

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Posted 9 months ago

“Good price. The red cable attached to the Raspberry Pi Keyboard has holes in its plastic jacket where we can see the wires. Even though the keyboard is well manufactured, I doubt that the cable will last and that's a shame.”

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Posted 9 months ago

“Quick delivery and products as described. Only issue is they will not ship units with a coin cell battery to Scotland and do not offer any options to do so. I suggested removing the battery and shipping, but this was not acceptable either. Very disappointing.”

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Posted 9 months ago

“Let me first say that I have shopped with The PiHut before and had no problems. This review only applies to my latest order. Order was for x2 USB-Serial to TTL FTDI convertors. I thought I had ordered closed-board convertors with a length of USB Type A cable. What arrived were two open-board convertors with Type A connectors but no cable. A small thing really but now I need two Male-to-Female Type A cables and board enclosures (probably best described as insulating tape :-) ). I did indeed raise a query (#151477) as to whether I had just read the item description wrongly but no answer yet. This review is in response to an e-mail request to post an order review from The PiHut owner Jamie. Three Stars : - good packing - swift order fulfillment - good website with a good range of components Two Missing Stars : - wrong product delivered - slow response to query”

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Posted 9 months ago

“Order dispatched in good order. Packing was a little loose allowing contents to rattle around but goods arrived in decent condition.”

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Posted 10 months ago

“This is my second time buying a Raspberry Pi from PiHut. I'm yet to have an issue with any of their products or customer service and would hapilly buy from them again. To get to five stars, I would like the option to be able to cancel an order before it has been dispatched. Edit: I've revised this review down to three stars. Having gone out of my way to write a review, I do not want to recieve further emails asking me to leave another review.”

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Posted 10 months ago

“Question the charge for next day delivery given it did not arrive for two days but the website did not offer another option”

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Posted 10 months ago

“The items were fine, it's a good way to get Pi in eastern europe without paying 2-3x the amount. That said however, I very much DON'T appreciate item showing as costing £46 magically turning into a £48 item during checkout.”

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Posted 10 months ago

“The delivery could have been shorter but I believe it was within the promised 10 days, but I recieved it really at the latest days.”

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Posted 10 months ago

“The performance improvement from using the Raspberry Pi M2 Hat is tremendous. However the thread on the drive attachment screw hole was poorly done. I had to thread the screw from underneath to rethread the hole...”

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Posted 11 months ago

“The correct products I received were great, however I was sent the incorrect case than the one I ordered. The customer service team were very helpful and sent me shipping labels for a replacement quickly.”

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Posted 11 months ago

“It was easy to place an order. I was disapointed that you do not ship directly to Israel as I had to use a 3rd party to deliver the package.”

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Posted 11 months ago

“A great product but let down by DHL. The product should have arrived on Monday but didn't. Then got a message to collect the parcel on Tuesday, but the shop couldn't release it without a code. DHLs text messages did not include this code. Many hours of arguing later I eventually got the code & collected the product. Please change your delivery company, I wouldn't order again if you continue to use DHL. Paying extra for next day delivery & then not getting it due to the shipping company was a huge disappointment. Having to argue with a shopkeeper about releasing my package was just embarrassing.”

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Posted 11 months ago

“The ordering and delivery was great. The package arrived quickly after the bank holiday weekend. I ordered 4 18650 lithium batteries. I am a first time user of these cells. The wrap was torn at the positive end of one of the batteries, and being ignorant I was not concerned. When I inserted it into a single cell battery holder, there was a short. The battery cooked and melted the terminal of the battery holder clean off. I managed to get it into the freezer to cool it down. I was not aware of the danger of a torn wrap. I'm pretty sure I did not do it as I am pretty careful with my stuff. The battery has 3.48V. I have yet to test the battery to see if it will take a charge. Other than that I'm quite pleased and probably would use Pi-Hut again.”

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Posted 11 months ago

“Product arrived fine. Worked for 2 days, now won't boot up, only a black screen.”

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Posted 11 months ago

“Overall exprience is ok but because of poor description of the product I have ordered a wrong expansion board for pi 5”

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Posted 1 year ago

The Pi Hut is rated 4.9 based on 92,006 reviews