Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,752 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,752 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not met and waited a long time before finally leaving the airport, not in a private vehicle, they just put us in a regular taxi we could have taken ages before. Really poor, don’t use this Company”

Helpful Report

Posted 9 months ago

“I typically only write reviews for great service; however, this was not the case with SunTransfers in Málaga, Spain. On 1 April, I had a transfer booked, and upon arrival at the airport, Air France took more than one hour to unload our baggage. As soon as it neared the one hour timeframe, I contacted the company to inform them of the issue. They assured me that the driver would wait for me despite it being over 1 hour. After approximately 15 more minutes, the bags began arriving, we collected ours, and went to the arrivals hall to meet the driver. He was not there. I once again contacted the company and informed them that the driver had left. They appeared just as surprised as we. During my conversation with the company, the driver contacted me and informed me that he had taken another fare, and would be back to pick us up once he was completed - approximately another 20 minutes. The company asked that I lodge a formal complaint, which I did, and received a response after 7 days which, in a nutshell was a "tough luck, take it up with the airline carrier." Listen, it's not the money spent, or money wasted, it's the integrity. If you say you're going to do something, do it. This is not the service I would expect from a multi-country transfer service.”

Helpful Report

Posted 9 months ago

“As a solo female traveler, I faced TERRIBLE SERVICE from Suntransfers. Despite confirming with them that I would have no issue traveling with two specific-sized suitcases, upon arrival, my cases were damaged by the airline, and the driver was HOSTILE and UNHELPFUL (not even a "Hi"). Despite fitting perfectly into the vehicle, the driver created unnecessary drama and even claimed Suntransfers instructed him to LEAVE ME STRANDED at the airport. Despite my complaints, Suntransfers has STILL not responded to their client.”

Helpful Report

Posted 9 months ago

“We booked a round trip in minivan from Gatwick airpot to London. Everything ok. Drivers on time. Thavarn contacted us one hour earlier just to make sure eveything was ok. Good drive. Clean van. This was the second time we booked with sunttansfer and we had no problem at all.”

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Posted 9 months ago

“Beim Hinflug nach Ägypten ist alles gut gelaufen. Beim Rückflug allerdings ne Katastrophe. Fahrer nicht gekommen. Habe dann von Suntransfers erfahren, dass ich mich selbst um den Transfer kümmern muss. Und zu guter letzt habe ich noch nicht mal die Hälfte meiner Kosten erstattet bekommen. Bisher war ich immer zufrieden mit Suntransfer. Aber was diesmal passiert ist, ist ne Unverschämtheit”

Helpful Report

Posted 9 months ago

“Awful service We booked a mini-van transfer from Tenerife South to the Costa Adeje, with a booster seat for our child. There was no driver waiting for us with our names. The service at the Avanti desk was rude and basically ignored us as we waited 20+minutes with no update. We were finally told to follow a man all the way back through the airport with our luggage and tired child and hailed a cab from the taxi rank. It was a normal size vehicule not the one we had booked and no booster was provided for our child. I thoroughly regret booking through this service and I have no co fence that they will deliver our return transfer to the airport next week after the disaster yesterday.”

Helpful Report

Posted 9 months ago

“This is supposed to be a "door-to-door" service. I was dropped near my accommodation on arrival, but I had to drag all my luggage along a dirt track and find it myself. The return pick-up was even further away, at a crossroads, with no seating. I turned up early and stood for half an hour waiting for a shuttle that never turned up. I eventually got a taxi which cost me €50.”

Helpful Report

Posted 9 months ago

“Best to update your Malta arrival info, There is no Costa coffee and no coaches only signs, everything has changed at the airport And the transfer kiosk wasn’t sun transfer it was supreme transfer Very confusing”

Helpful Report

Posted 9 months ago

“This is terrible service.! Don't recommend it. I was left stranded in the Dominican Republic with my 2 small children. They never called or emailed to tell me that they would never show up. I had to call in from the airport to get my money back, and that took days. The people helping me in the airport told me this was the worse company to travel in super irresponsible and not reliable at all.”

Helpful Report

Posted 9 months ago

“We have used Sun Transfers over a period of many years without any problems at all.. once again we booked them (online) for a trip today from Arrecife airport to our accommodation.. we had some difficulty gaining access to the property but our driver was absolutely brilliant (5 Stars) allowing us to use his phone & taking the time to help us sort the problem! I would highly recommend Sun Transfers & would not hesitate in booking again & would like to thank them for such an amazing service.”

Helpful Report

Posted 10 months ago

Helpful Report

Posted 10 months ago

“Terrible service .booked private transfer from lanzarote airport to playa blanca. Went to station 21 as advised,waited,was met by a guy under pressure.i gave him my name and asked where was my driver.he went on his phone.we waited 30 minutes for our driver,and what came next?we were greeted with an old 16 seater minibus with almost 400,000km on the clock.i asked where was my private car?to which I was told this is it .we had a rough rattle and roll journey to playa Blanca.I’ve used suntransfers for years,but never ever again ,and not even an apology.,we did get €15 refund ,for what I don’t know..that’s me done with suntransfers.”

Helpful Report

Posted 10 months ago

“Just over two weeks ago I had a return trip booked with Sun transfers to and from Tenerife South airport. I am originally from the UK however now live in Puerto de la Cruz and was visiting home for the first time since the move. I arrived at the pick-up point, as advised 15 minutes before and subsequently waited there till 40 MINUTES AFTER with no sign of a coach nor driver. It is an open, one way street so there is no way I could have missed it. During the 55 minutes I waited at the pick up point, I contacted the customer service chat on whatsapp as well as called them several times. Once I got through to an advisor, the lady said she couldn't get through to the company and that I should take a taxi and keep the receipts to be reimbursed, ensuring I don't miss my flight. I was apprehensive of this as I know the taxi's cost over 100 euros to reach Tenerife south but I was left with no choice and therefore took the chance. As soon as I arrived at the airport and checked in, I submitted the receipts via email to Sun transfer as advised, including screenshots of the advisors instructions as justification. Over two weeks later I received a response and to no surprise the company were trying to get out of it by saying their driver was at the location and that I should have called within 10 minutes of them being late. HOWEVER, in their terms and conditions it states that the driver would call the number allocated if I wasn't their. Luckily enough I live in Puerto de la cruz and am friendly with local vendors, so am currently obtaining CCTV footage to counteract this argument. However this shouldn't be the case. No solo female or anyone, especially on their own, should not be objected to the stress endured from what is meant to be a professional transfer company. Not only for being ABESNT but also ADVISING to take a TAXI which they would later REFUSE to REIMBURSE by LYING that they were at the location STATED. There are many other ways (which I will be taking in future) to get to and from the airports in Tenerife, including local buses that are cheaper and ACTUALLY SHOW UP. Please don't make the same mistake I did, I am a student who's now lost 130 euros, all because a company won't accept responsibility for their ill actions.”

Helpful Report

Posted 10 months ago

“My Experience with Suntranfers/Tio Luis Transport I’ve frequently used this company across Europe without any hitches, and my initial experience in Punta Cana was no different. Joel from Tio Luis sent a WhatsApp message on the morning of our arrival, complete with a selfie and clear instructions on where to meet. Despite the chaotic scene at Punta Cana airport, filled with people holding name signs, we didn’t spot ours. Fortunately, we were greeted by Kelly, another Tio Luis employee, who efficiently got us to our resort. However, the return trip was a different story. Following their instructions, I confirmed our departure details with both Joel and Kelly 24 hours in advance, even planning to be ready 15 minutes before our scheduled noon pickup. When our driver hadn’t arrived by 12:15 pm, I contacted Joel, who had the driver call me back. The driver claimed to be stuck in traffic, promising to arrive in 15 minutes. Yet, after an hour of repeated assurances and no sign of the van, we resorted to hiring taxis. As we were about to leave in the taxis, the driver finally appeared. Despite his continued claims of traffic delays, our trip to the airport revealed minimal traffic, casting doubt on his story. It was a frustrating end to an otherwise smooth service.”

Helpful Report

Posted 10 months ago

“Absolutely brilliant! Cost, friendliness, pre pickup communication - first class service.”

Helpful Report

Posted 10 months ago

“Stay in Seville, 2 days before departure we find out that a marathon has been organized on Sunday departure day. We will inform Suntransters about the event and suggest another pick-up location. Trail is completely closed. But for Suntransfers this is not necessary and there is no problem!! Day of departure, everything closed... Driver was still able to enter, but outside.... Contacted Suntransfers at that moment. While calling, the phone was cut off... Watts app... No answer... After repeatedly texting Watts what to do, we were allowed to take a taxi. Now Suntransfers has refused to refund the amount owed to us, due to unforeseen circumstances!!! An annual event is no exception!!! And certainly not when the customer informs you 2 days in advance!!! scandalous”

Helpful Report

Posted 10 months ago

“Airport Tenerife sud. I booked and payed in advance since we were traveling with my parents and my grandchildren (age 3,2 and 1/2). There were nobody to meet us with our name in the arrival sone. Then we went to the desk 36 and had to stand in line. When it was my turn we had to wait 15 min for the taxi. They had seats for the infant og the child. At pick ut from the hotel they met on time for us. But arrived 15 min late for my other family. When they arrived at the airport they also had to go to the desk 36 and stand in line. Then wait for the taxi, and when the taxi came the driver should have a break so they sat in the taxi 15 min waiting. The driver drive fast so they felt unsafe. When they should be picked up at the hotel to get to the aiport no driver showed up. The called him after 11 min after sceduled time, and the driver said he was 3 min away. That is 15 min late. But they could not find the driver and nobody looked for them so after 30 min late they were picked up. They almost missed the flight. Dont use Suntransfer if you think it would be a smooth pickup and reliable regarding time and apointment.”

Helpful Report

Posted 10 months ago

“I had booked a transfer from Dubai airport to the Palm. Received a confirmation sent. Upon arrival in Dubai, the contact person was difficult to find. He called Sun and our transfer was not on the dd list, he called again, but no transport was possible. I just had to send a message and I would get my money back. I received an email that I should have called myself, you will not get your money back. Shameful!! Scam!!”

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Posted 10 months ago

“Really poor service, waited so long for the driver to turn up. The coordinator was so rude and unapologetic. Will not book them again and will never recommend 😡”

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Posted 10 months ago

“Load of rubbish. Arrived at Tenerife....Basically after 30 minutes,.escorted to the Taxi rank where they flag one of their mates down and shove you in a standard Taxi You can do this yourself, for less money and get there quicker! Do Not Use!!!!”

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Posted 10 months ago

Suntransfers.com is rated 4.6 based on 11,752 reviews