Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,768 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,768 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t bother if you’re in Malta. Booked a so called Premium transfer from the airport to St Julian’s bay. Picked up by young woman driving a small hatchback, no help with luggage and she kept radio blaring during journey. It’s obvious the company gets an Uber type driver in to provide the pickup Would not recommend, you might as well get a taxi from the rank which are cheaper and plentiful - nothing premium about this service ! Date of experience: 26 April 2024”

Helpful Report

Posted 10 months ago

“Title: Unreliable Airport Pickup and Unannounced Cancellation Rating: ★☆☆☆☆ I recently booked an airport pickup service that turned out to be a highly disappointing and stressful experience. Not only did the driver fail to show up on time, but the service was ultimately canceled without any prior notification, leaving me stranded at the airport. After waiting for an extended period, I contacted the company to inquire about the status of my ride. To my dismay, I was told that my booking had been canceled. There was no prior communication regarding the cancellation, and the lack of transparency was both unprofessional and frustrating. The company offered no immediate alternative solutions or compensation for the inconvenience caused. I had to quickly find another means of transportation on my own, which resulted in further delays and unexpected costs. The entire experience was disorganized and left me feeling let down. The company's failure to communicate the cancellation in advance demonstrated a lack of regard for customer satisfaction. I would not recommend this airport pickup service due to its unreliability and poor customer service.”

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Posted 10 months ago

“I put gold protection on it and they are reluctant to refund my money.”

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Posted 10 months ago

“Worst experience ever they left us stranded at the airport stating that the driver was waiting and left because couldn’t contact me. I made my reservation for 3 pm for us to have plenty of time to do customs and luggage. Call them at 2:20 pm to let them know we’re ready and they said the driver left and couldn’t come back. They will take your money and give all the excuses. My group of 19 people ended taking a taxi to our hotel.”

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Posted 10 months ago

“Driver arrived early, contacted me to confirm where he was waiting. Very polite and friendly. Would highly recommend.”

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Posted 10 months ago

“Never ever suntransfer again! We were six persons, inclusive two children, standing in heavy rain 04.00 in the morning in Barcelona last monday. No transfer arrived! After 30 minutes we had contact with a "person" in a chat. No replay on telephone! No explaination, no excuce! No transfer were sent, they only ask us to take a taxi. After a couple of days they only sent the money back, nothing more! A scandal. !!!!! For your info were two taxis to the airport almost the same as the transfer. My advice is - take a taxi next time!”

Helpful Report

Posted 10 months ago

“I made a booking a month ahead of time for airport pick up, but never received an email confirmation. The booking was made for The wrong date, but Suntransfers “could not locate” My booking to make changes or cancel. I received a text from the driver and told him that was the wrong date, to not pick us up then, And told him to contact some transfers since they obviously did have my booking. Long story short, I do not have a ride for the correct date nor did I receive a refund for the incorrect date. Will not book again for our actual trip.”

Helpful Report

Posted 10 months ago

“Very good Transfer in Barcelona from the Airport to the Hotel and back to the Airport. We will Book this Service definitely again for our next Trip. Driver were very kind and Professional. A clear reommendation.”

Helpful Report

Posted 10 months ago

“We were left stranded, stresses & anxious after our return transfere never showed. There was a red flag when the driver couldn't find the very well established & known hotel on the original drop off. Seems he couldn't be bothered to try & find it again for the collect. We had to use an emergency taxi service to get us to the airport which in reality was very reasonably priced given the circumstances but Sun Transfers refuses to refund the difference in cost despite clearly been in breach of contract. The company has proved itself to be uncaring & unethical when it really comes down to it. The way to judge any company is when things go wrong. How do they deal with it. Sun Transferes don't deal with it well & don't seem to take their responsibilities seriously.”

Helpful Report

Posted 10 months ago

“Be aware that if you dare to late a bit, even you can chat with the driver, they won't wait for you :(”

Helpful Report

Posted 10 months ago

“Booked airport transfer in Tenerife. Return transfer never showed up and we had to search for a taxi last minute, risking to miss a flight home. They also overcharge a lot- we paid 150 euro return while taxi charges approximately 37 euro one way for same trip. Avoid!”

Helpful Report

Posted 10 months ago

“I booked a transfer and payed for it online it was a late night flight arriving 12.25 it was delayed by 2 hours the office was closed no direction given had to queue for taxi the hotel tried to contact sun transfers this was impossible do not use this company it’s all about image no customer service”

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Posted 10 months ago

“Customer service and delivery”

Helpful Report

Posted 11 months ago

“My experience with Suntransfers was incredibly disappointing. I had booked a shuttle for myself and a friend who was arriving in Bali. Unfortunately, my flight got canceled and pushed back, but my friend's flight was still on schedule. I made sure to communicate all the necessary details and even coordinated with their Baliku drivers in Bali through WhatsApp. However, despite our efforts, the service fell short of expectations. The driver, instead of waiting for my friend who experienced significant delays at the visa on arrival line, decided to cancel the trip prematurely. Suntransfers claimed they waited for a little over 3 hours, but my friend was in contact with the drivers after only 2 and a half hours. Despite the supposed cancellation, the driver still picked up my friend. However, they refused to drive her to the location we had already paid for, citing it was "too dark and too late." They offered to credit the cost towards another tour drive with them scheduled for the next day, but that trip was already paid for via Suntransfers. When I reached out to Suntransfers requesting a refund due to services not rendered, they refused to accommodate. This led to my friend missing her accommodation, causing unnecessary stress and financial loss. Despite our attempts to resolve the issue with Suntransfers, their response lacked empathy and failed to address the core concerns. Overall, I cannot recommend Suntransfers based on this frustrating experience.”

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Posted 11 months ago

“It was the best choice. We were a 6 members family,with two litle childs. We arrive late at night and leave too early. We loved the experience.”

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Posted 11 months ago

“Not met and waited a long time before finally leaving the airport, not in a private vehicle, they just put us in a regular taxi we could have taken ages before. Really poor, don’t use this Company”

Helpful Report

Posted 11 months ago

“I typically only write reviews for great service; however, this was not the case with SunTransfers in Málaga, Spain. On 1 April, I had a transfer booked, and upon arrival at the airport, Air France took more than one hour to unload our baggage. As soon as it neared the one hour timeframe, I contacted the company to inform them of the issue. They assured me that the driver would wait for me despite it being over 1 hour. After approximately 15 more minutes, the bags began arriving, we collected ours, and went to the arrivals hall to meet the driver. He was not there. I once again contacted the company and informed them that the driver had left. They appeared just as surprised as we. During my conversation with the company, the driver contacted me and informed me that he had taken another fare, and would be back to pick us up once he was completed - approximately another 20 minutes. The company asked that I lodge a formal complaint, which I did, and received a response after 7 days which, in a nutshell was a "tough luck, take it up with the airline carrier." Listen, it's not the money spent, or money wasted, it's the integrity. If you say you're going to do something, do it. This is not the service I would expect from a multi-country transfer service.”

Helpful Report

Posted 11 months ago

“As a solo female traveler, I faced TERRIBLE SERVICE from Suntransfers. Despite confirming with them that I would have no issue traveling with two specific-sized suitcases, upon arrival, my cases were damaged by the airline, and the driver was HOSTILE and UNHELPFUL (not even a "Hi"). Despite fitting perfectly into the vehicle, the driver created unnecessary drama and even claimed Suntransfers instructed him to LEAVE ME STRANDED at the airport. Despite my complaints, Suntransfers has STILL not responded to their client.”

Helpful Report

Posted 11 months ago

“We booked a round trip in minivan from Gatwick airpot to London. Everything ok. Drivers on time. Thavarn contacted us one hour earlier just to make sure eveything was ok. Good drive. Clean van. This was the second time we booked with sunttansfer and we had no problem at all.”

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Posted 11 months ago

“Beim Hinflug nach Ägypten ist alles gut gelaufen. Beim Rückflug allerdings ne Katastrophe. Fahrer nicht gekommen. Habe dann von Suntransfers erfahren, dass ich mich selbst um den Transfer kümmern muss. Und zu guter letzt habe ich noch nicht mal die Hälfte meiner Kosten erstattet bekommen. Bisher war ich immer zufrieden mit Suntransfer. Aber was diesmal passiert ist, ist ne Unverschämtheit”

Helpful Report

Posted 11 months ago

Suntransfers.com is rated 4.6 based on 11,768 reviews