Original Organics Reviews

Name: Original Organics
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.20

4.2 Rating 1,181 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Original Organics 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Installation was more difficult than explained/expected, particularly with the lower half of the down pipe being "loose" and not being able to see when and if it lined up with the connecting part of the box. However we are very pleased with this purchase, and would suggest one improvement. The two top circular "lids" have a VERY SMALL flange and when checking their use which we presume would be for visual water height (?) one fell into the box! No problem as it had not been fitted to the wall, I was able to turn it upside down to release the lid. To ensure this problem did not happen again when the box was attached to the wall I made a small hole in the center of each lid and attached a single leather throng which is wrapped around to down pipe. Any comments?”

Helpful Report

“I had problems with an earlier water butt from their associated company. I was able to discuss this with a manager of the company and he pointed me to an alternative product. The ordering process over the telephone did not go well but their telephone sales team sorted out the situation and got the new products delivered. They look at lot better than the earlier products and they will be fitted soon.”

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“The website was easily to navigate and very informative in helping me make my choice. M wormery very quickly and was easy to set up and use. Very happy.”

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“It was a minimal order of 3 brackets but they arrived much quicker than expected - well packed.”

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“Good prompt customer service when I emailed re delivery instrutions but no response when I emailed re delay in delivery. Was not happy that although I was told (after purchase that the item wasn't currently available) my payment was taken straightaway.”

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“very happy with prompt delivery and everything delivered as described”

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“Perfect product Fast delivery”

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“I used Gutter Mate as their price for guttet hedgehogs was most competitive. Delivery was fast”

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“Clearly my online order got lost in the system and I had to phone up to remind you I had an order. The instructions are out of date for the model which is confusing.”

Helpful Report

“I am very pleased with the product 15-0706 however, I paid for 2 at a cost of £17.93 which includes postage via paypal, but only received one caddy. To date, I have received no communication in spite of having telephoned on two occasions to ask when I will receive the outstanding item”

Helpful Report

“Delivered the wrong composter which was collected promptly, but the correct composter still has not been delivered and so I emailed to cancel the order.”

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“After placing the order I was informed it was accepted, then another said it was out of stock did I want to keep it on order, I asked (by email) how long it would be, no reply, I then phoned and after speaking to 3 people I was informed that they would get back to me. No phone call/email arrived so I gave it a week and phoned again, got a very nice lady who apologised and said there had been sickness.holidays and confirmed it would be with me early next week. It arrived on the Wednesday and is now installed. So eventually a happy ending, if only I had a reply to my first email confirming when it would arrive, it would have been very good service, sham”

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“Quick service, well packed item.”

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“The wall mounted water butt arrived quickly and is of a good quality. The fixings supplied with it, however, are of very poor quality. I drilled my wall with the correct size drill bit and pushed in the plastic rawlplugs but the first coach screw used, sheared with very little effort when it was only half way in! I then had to drill new holes to one side as I couldn't remove the sheared screw and with the next one, thought I would lubricate it with some grease. It screwed in even easier, but again, this time when 3/4 of the way in, it sheared! I concluded the screws were of very poor quality so, not wishing to keep drilling new holes in my wall every time one broke, purchased better ones from the local DIY store. Having drilled even more holes in the wall as I couldn't remove the 2nd sheared screw, the replacements I'd purchased all went in without problem. The water butt is now fitted, does what is required of it and is very sturdy looking. It's just a shame the fitting of it is spoiled by supplying very inferior quality fixings.”

Helpful Report

“Great product at a really good price delivered when they promised.”

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“Good product - simple but effective. Easy to maintain. Good value.”

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“The Gutter Mate rainwater diverter and filter collects more water with less risk of blocking than the usual diverters. It is fixed to the wall so it looks good and is designed to fit UK standard downpipe. The only problem I have is that even with the fine filter installed it lets organic matter into the tank which causes the water to smell.”

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“Like the simple , easy to clean construction.”

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“very prompt delivery of goods i ordered at reasonable prices”

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“I bought some transparent hose to connect my downpipe to my water butt. The hose is quite expensive, however it is already leaking in two places and I am going to have to replace it with something more robust.”

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Original Organics is rated 4.2 based on 1,181 reviews