After placing the order I was informed it was accepted, then another said it was out of stock did I want to keep it on order, I asked (by email) how long it would be, no reply, I then phoned and after speaking to 3 people I was informed that they would get back to me. No phone call/email arrived so I gave it a week and phoned again, got a very nice lady who apologised and said there had been sickness.holidays and confirmed it would be with me early next week. It arrived on the Wednesday and is now installed. So eventually a happy ending, if only I had a reply to my first email confirming when it would arrive, it would have been very good service, sham