LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,859 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,859 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took many phone calls to sort it out 3 people”

Helpful Report

Posted 3 months ago

“Your Lifeline 24 was of no use to me as it could not connect to an EE Signal. Has I known this was the case I would not have ordered it in the first place as I had changed my Mobile phone to O2 because of the very poor service from the EE signal. I did receive two calls on seperate days from you to check if I was OK, this was whilst the Pendant etc was in transit after being posted back to you so, like my phone whilst with EE, it worked well outdoors but not at home. I would be grateful if you would inform me when you receive the returned pendant and when my full refund ha b een placed in my bank. Thank you Pam Hammer”

Helpful Report

Posted 3 months ago

“I have just rang to order a new wrist alarm for my father, the gentleman Tom was unhelpful and I found his manner to be very dismissive. He made me feel very uncomfortable and didn't explain things in a clear manner. I certainly don't think that his customer service was of a good standard.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review and for sharing your experience with the Service. I am sorry to hear that you were unhappy with a recent interaction with a member of our Staff. Please rest assured that your feedback has been raised the individual involved. Best wishes, Ash

Posted 4 months ago

“This was an utter shambles - Testing the unit the response was inaudible - We pressed the button on the pendant at 15.00 and I was finally called by the emergency team at 20.00hrs. If this had been a real situation my mother would have been dead.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review and for sharing your feedback on the Service. I am sorry to hear that you were unhappy with the Service as you experienced it. I have raised your feedback with the appropriate department for further review. Best wishes, Ash

Posted 4 months ago

“I have been unable to set up the system”

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Posted 4 months ago

“We bought the life connect alarm from a recommendation from a health professional. We explained when we took it out that mobile signal wasn't good and there was no Internet to the property. Yet we were sent a machine that wasn't right. On 3 occasions we contacted yourselves about the alarm not working including once when my father in law had needed to use it. Noone suggested moving to one that worked from the phone line until this last time of contacting. Then the new machine turns up and wouldn't work and instead of someone getting back to me that day as promised my father in law was yet again left for a weekend with no life line. The family have been left with what should have been complete peace of mind to now wondering if it will ever work if he actually needs it. The staff we talked to have been contradictory and at times unhelpful. I sincerely hope now that this latest equipment will work when he most needs it.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review and for bringing this matter to our attention. I am sorry to hear that you are presently dissatisfied with the Service as you have experienced it. I have raised your feedback with the appropriate department for further review. Best wishes, Ash

Posted 4 months ago

“Customer service virtually non existant. Three attempts to call by phone went unanswered after several minutes on different days. Tech support eventually responded to a request I placed through the emergenc number at the second attempt. Emergency team always answered our call, but a little slow. But at least they answered!”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review and for sharing your experience with the Service. I am sorry to hear that you had difficulties with getting through to our Customer Contact Centre. We do take all efforts to ensure that we answer calls as quickly as we are able and I will be certain to share your feedback with the revelant department for further review. Best wishes, Ash

Posted 4 months ago

“Poor customer service and when you make a complaint they all close ranks and deny everything. Customer service staff very rude and unhelpful.”

Helpful Report

Posted 5 months ago

“NOTE of CAUTION - if you you PAY AN ANNUAL FEE and for any reason need to cancel the service within the year for any reason (after the initial 30 day period) - YOU WILL NOT GET A REFUND OR REBATE. This does not make sense - the company do not need to monitor the alarm and have had the equipment returned - so they are clearly saving money. SO BE WARNED [if you pay monthly just one moth notice period]”

Helpful Report

Posted 6 months ago

Hello Andrew, Thank you for your feedback and for bringing this matter to our attention. I am sorry to hear that you were unhappy with the cancellation of the account. I can confirm from our records that we have been in touch to resolve your concerns. Best wishes, Ash

Posted 6 months ago

“I paid 12 months up front and set up direct debit about 3 weeks ago and 1st box arrived and would not work properly it would contact you without me pressing any buttons and person kept calling me by a completely wrong name so I complained and was told a, person would ring me in the morning this never happened so later in the afternoon I rang and person said sounds like box is faulty so another was sent out and this did exactly the same so I complained again and eventually was told they were analogue boxes and a, digital would be sent with no extra set of fee this arrived and had problems so I complained last Thursday and a, guy rang me Friday saying some body would ring me about compensation for the stress - 5 days later and I've heard nothing”

Helpful Report

Posted 6 months ago

Hello Clifford, Thank you for your review and for bringing this matter to our attention. I am sorry to hear that you have had a less than satisfactory experience with the Service thus far. I can see from our records that a member of our Team has been in touch to resolve your concerns. I can also confirm that your comments have been shared with the appropriate department for further review. Best wishes, Ash

Posted 6 months ago

“What an awful experience I have just had with one of your so-called advisors/sales team. Tom as he said his name was, assures me his “attitude is exemplary”. I merely stated that the price he was quoting me for a falls detector £286.35 is hardly the £17.99 that is quoted on the website. This is for new customers only apparently and not for existing. He talked over me and said my mother would have got the initial discount. His attituded DID stink and not how your advisors should be talking to customers. Call was made 30.07.24 at 11.45. A letter of complaint will be being put forwards. BE WARNED this company hikes up the premiums the following year. Disgusting as the elderly gets ripped off time and time again Date of experience: 30 July 2024”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review and for sharing your feedback on the Service. I am sorry to hear that you have had a dissatisfactory experience with a member of our Staff. I have raised your feedback with the appropriate department for further review. I can also confirm that your concerns have been addressed by a member of Staff. Best wishes, Ash

Posted 7 months ago

“Awaiting connection.”

Helpful Report

Posted 7 months ago

Hello Geoffrey, Thank you for your review and for taking the time to share your feedback on the Service. I am sorry to hear that you are yet to get your Alarm connected. I can confirm that a member of Staff has been in touch to help resolve this issue as quickly as is feasible. Of course, if you do have any further need of assistance, please do feel free to get in touch again. Best wishes, Ash

Posted 7 months ago

“Customer service of your team has been good BUT the new upgrade device is very disappointing as it false alarms continually. I think it is faulty as it went off today Sun 21st July around 7:30am for no reason I was in the kitchen making breakfast with it on my wrist and it was not activated by me. It also alarmed on Saturday evening 20th July at around 10:30pm your responder said it was the ‘fall’ alert but I was upstairs in my bedroom walking about. Please can you de sensitise it or replace the device if it is faulty.”

Helpful Report

Posted 7 months ago

Hello Pamela, Thank you for your review today and for taking the time to share your feedback on the Service. I am sorry to hear that you have been having trouble with the sensitivity of the device. I have arranged for a member of our Team to get in touch to discuss possible solutions. If you require any additional assistance, please feel free to contact us again. Best wishes, Ash

Posted 7 months ago

“3 units all failed . First a bad battery. Second didn't work at all. Third faulty power pack. Sorry but not good enough. Caused much grief and anxiety.”

Helpful Report

Posted 7 months ago

Hello Lavina, Thank you for your review and for bringing this matter to our attention. I am sorry to hear that your experience thus far has been unsatisfactory. I have arranged for a member of our Team to contact you to discuss potential resolutions. Best wishes, Ash

Posted 7 months ago

“This is the worst company I've had dealings with. TWICE I had a fall and on both occasions nobody contacted me from the company, nor did any medical help arrive. FIVE hours "I was out of it" until a neighbour called and let themselves in. The second occasion I was on the floor for 45 minutes. the alarm kept saying someone would talk to me soon. Then the alarm said "battery low." Nobody spoke. I sent the alarm back, as instructed using a label received via an sms message from the company. I haven't received the £415 taken from my account. I think small claims court will have to be next.”

Helpful Report

Posted 7 months ago

Hello Terence, Thank you for your review and for sharing your feedback on the Service. I am sorry to hear that you were unhappy with the Service as you experienced it. I would like to be able to provide further assistance on this matter but I have been unable to locate you in our system using the details available to me, rendering such aid impossible at this moment. As such, if you would like to discuss this matter further, I would recommend calling us at 0800 999 0400 or emailing info@lifeconnect24.co.uk. Best wishes, Ash

Posted 7 months ago

“Phoned me and took AGES to say a single word. Damned annoying. then spoke rambling on and on and NOT listening when I asked him to repeat who / what the company was and he just kept talking over me and eventually hung up. DAMNED ANNOYING. The MOST annoying irresponsible and abusive call I have had all week and I get plenty of cold calls such as this and considering I am on the TPS, your company acts against the law and with damned rude staff. I AM FURIOUS AT THE MANNER YOUR STAFF CONDESCEND AND ABUSE.”

Helpful Report

Posted 8 months ago

Hello John, Thank you for your review and for sharing your feedback on this matter. However, I can confirm that our company does not call prospective clients without having been asked by them or a member of their family. As such, I would not imagine the call you received last week was made by ourselves and I cannot locate a record of such a call in our database. If you require any additional assistance, please feel free to contact us again. Best wishes, Ash

Posted 7 months ago

“You have an absolutely terrible set up system”

Helpful Report

Posted 8 months ago

Hello Peter, Thank you for your feedback and for taking the time to leave your feedback on the Service. I am sorry to hear that you are unhappy with the Service as it is presently constituted. I will be certain to raise your feedback with the appropriate department for further review. I have also arranged for a member of our Contact Centre to get in touch in the hopes of resolving any remaining issues currently faced. Best wishes, Ash

Posted 8 months ago

“It took 30 days, 4 phone calls (one being an example of particularly unpleasant customer service) and a complaint before a refund was paid into my account; and this is starting the clock from the date when LifeConnect24 claim they received the returned equipment. Posting here because knowing that others had refund difficulties was strangely reassuring, kept me going. Don’t give up.”

Helpful Report

Posted 8 months ago

Hello Jim, Thank you for your review and for taking the time to share your thoughts on the Service. I am sorry to hear that your experience has not been entirely satisfactory. Please rest assured that I have raised your feedback with the relevant department for further review. Best wishes, Ash

Posted 8 months ago

“Disappointed with inability to contact you on phone. Took two days ringing and hanging on. Alarm apparently going off even when it is in bedroom and not being worn. Saying I have had fall but have not. Wish I had not taken it on. Dont wear it any morevv”

Helpful Report

Posted 9 months ago

Hello Lesley, Thank you for your review today and for taking the time to leave your feedback on the Service. I am sorry to hear that you have been having trouble with getting in touch with us. I have shared your feedback with the relevant department and have arranged for a member of our Team to contact you to discuss your concerns. Best wishes, Ash

Posted 9 months ago

“Very disappointed, I cancelled my husband’s subscription as soon as the renewal was received as he has now gone into a care home. However the monies were quickly taken from my bank anyway and I was told they would refund as soon as I sent the equipment back. I did this straightaway and received Notification to say a refund would be sent. However 12 days later it appears they are still having problems in carrying out the transaction and the money has not yet been refunded.”

Helpful Report

Posted 9 months ago

Hello, Thank you for your review and for leaving your feedback on your experience. I am sorry to hear that you have been dissatisfied with the cancellation procedure as it has transpired. I have had a look at the account for you and can confirm that the refund is currently processing as quickly as we are able to. Best wishes, Ash

Posted 9 months ago

LifeConnect24 is rated 4.7 based on 7,859 reviews