I paid 12 months up front and set up direct debit about 3 weeks ago and 1st box arrived and would not work properly it would contact you without me pressing any buttons and person kept calling me by a completely wrong name so I complained and was told a, person would ring me in the morning this never happened so later in the afternoon I rang and person said sounds like box is faulty so another was sent out and this did exactly the same so I complained again and eventually was told they were analogue boxes and a, digital would be sent with no extra set of fee this arrived and had problems so I complained last Thursday and a, guy rang me Friday saying some body would ring me about compensation for the stress - 5 days later and I've heard nothing