Your Lifeline 24 was of no use to me as it could not connect to an EE Signal. Has I known this was the case I would not have ordered it in the first place as I had changed my Mobile phone to O2 because of the very poor service from the EE signal. I did receive two calls on seperate days from you to check if I was OK, this was whilst the Pendant etc was in transit after being posted back to you so, like my phone whilst with EE, it worked well outdoors but not at home. I would be grateful if you would inform me when you receive the returned pendant and when my full refund ha b een placed in my bank. Thank you Pam Hammer