Bed Factory Direct Reviews

Name: Bed Factory Direct
Address: Bed Factory, Marl Road, Knowsley Industrial Estate, Bed Factory, Marl Road, Knowsley Industrial Estate, Knowsley
Rating: 3.93

3.9 Rating 873 Reviews

77 %

of reviewers recommend Bed Factory Direct

3.9

Based on 873 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Bed Factory Direct 5 star review on 9th May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good Value delivery poor”

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Posted 8 years ago

“We bought a king size divan storage bed and are very pleased with it. It arrived as promised and two very polite, helpful and efficient delivery men carried it in and located it in the upstairs bedroom as was requested. Putting the bed together was relatively straightforward but the 2 bolts and wingnuts supplied proved to be just too short. This was easily rectified by a visit to my nearby iron monger who fixed me up with 2 slightly longer bolts at minimal cost. The bed is relatively high off the floor but this is good for me and the mattress is nicely firm. Like all new beds it has taken some time to get used to it but we have now settled into it. The storage space is really big and that is a plus point. Overall this "new bed experience", from ease of ordering through delivery to installation has proved to be very positive.”

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Posted 8 years ago

“Exelent service ,value and delivery can't praise enough”

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Posted 8 years ago

“Very good customer service before I ordered the bed. Kept in contact regarding delivery only thing I thought was not very good that there was only 1 driver and unable to help myself up the stairs. But overall very good and would recommend.”

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Posted 8 years ago

“Bed delivered as promised. Delivery driver was very helpful. Bed in perfect condition. I am very happy with Bed Factory Direct. Will order again and happy to recommend Bed Factory Direct to family and friends.”

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Posted 8 years ago

“Very quick efficient delivery”

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Posted 8 years ago

“No wheels on 1 section”

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Posted 8 years ago

“Bought a bed a few months ago and it still smells fishy today we have to replace it and have emailed loads of times have tried to phone but have been unable to get through to anyone All of my many emails have gone unanswered i know it was cheap but you dont expect to have to pay for another bed Ms Young”

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Posted 8 years ago

Hi Julie We see you have ordered a leather bed frame in September, one of our customer service team will be in touch with regards to the bed frame as it should be in perfect order from day one.

Posted 8 years ago

“speedy delivery and excellent quality would highly recommend”

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Posted 8 years ago

“Good quality beds & super fast delivery”

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Posted 8 years ago

“Excellent to deal with, the bed arrived when expected and I'm very pleased with the quality and construction. Would be very happy to recommend this company.”

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Posted 8 years ago

“The mattress has been exactly as described very comfy and have had much better nights sleep since purchase would recommend also the delivery men were extremely helpful in taking the mattress upstairs”

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Posted 8 years ago

“Happy with service and delivery but wasn't aware (unless I missed it) that the mattress couldn't be used for 3-5 days to unfold ..”

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Posted 8 years ago

“The quality of the products was excellent. I would never use a high street bed company again as Bed Factory a Direct beats them hands down on Price. I saved £400 in comparison to other companies. My only frustration was that I booked a delivery date based upon when one of us would be home and they changed the day. Small inconvenience when you consider the saving we achieved.”

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Posted 8 years ago

Hi Ms Johnson, we really appreciate your feedback, and it's great to hear that you've made such a saving with us, and that we've beat the high street. We're constantly working to improve our delivery accuracy and apologise for any inconvenience, we can appreciate your frustration.

Posted 8 years ago

“Bed arrived on time, pleasant driver. Bed is excellent and took about 2 hours to build.”

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Posted 8 years ago

“I am afraid I am overcharged by your company, the same Wood Ottoman Bed in Ebay only £204 and from your company you charged me £359 .It is too much!!!!!”

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Posted 8 years ago

Hi Mooleplackal, we have checked ebay, we can see that the price of this model is cheaper with some ebay sellers. We strive to be competitive with our pricing, and against other google sellers, however there will be times where we can't be the cheapest. You will see that we are inline with the standard price. There would be very little profit left after the cost of this model if we sold it for £204, and we would not want to compromise on the service we offer.

Posted 8 years ago

“thank you for very efficient service. pleased with product”

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Posted 8 years ago

“I ordered two beds and two mattresses. They came on the day I selected and in good order, well packaged. The instructions were easy to follow and I got exactly what I wanted at cheaper than the high street prices. Very satisfied.”

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Posted 8 years ago

“Thank you for my bed! It's brill :) delivery information was communicated well and adhered to. prices very competitive. Will deffo use again. Only criticism... My bed came with no instructions for assembly.”

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Posted 8 years ago

“Very pleased with the bed we bought and the delivery was excellent, we we're called when they were an hour away.”

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Posted 8 years ago

Bed Factory Direct is rated 3.9 based on 873 reviews