Bath Panel Store Ltd Reviews

Name: Bath Panel Store Ltd
Address: Manor Farm, Lower Rainham Road, Gillingham, Kent
Rating: 2.99

3.0 Rating 163 Reviews

50 %

of reviewers recommend Bath Panel Store Ltd

Company Reviews

Metrics

Info

3.0

Based on 163 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

About Bath Panel Store Ltd:

Bath Panels of quality, made in our UK factory at amazing prices.

Visit Website

Phone:

02081665941

Email:

sales@bathpanelstore.co.uk

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Bath Panel Store Ltd 5 star review on 7th December 2017

Jan Hopcraft

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product but slow delivery”

Helpful Report

Hi Neil. Thank you for the review, much appreciate your feedback. Because we offer the largest selection of sizes and finishes it would be impossible to stock every variation, so we make every panel to order, thats why it takes 1 week from order date to delivery date. If yours took a little longer we do apologise. Thanks Again.

“Good comms and a great product”

Helpful Report

Hi Mike. Thank you for your review. I will share your kind comments with the whole team here at Bath Panel Store. Please let me know if we can be of any assistance in the future.

“Absolute rubbish!Order arrived in damaged box with loose parts inside. Not suitable for requirements. Tried contacting via email and phone several times to no avail. No facility to leave message and no responses to emails other than support team reviewing request. Item very heavy and needs to be returned - cost no doubt will be outrageous.”

Helpful Report

Hi Eva, Seems that the courier had damaged the packaging, it is rare but can happen, we have now upgraded our boxes for these types of panels so that this doesn't happen again. A full refund has been processed for the panel. Please accept our apologies.

“Excellent service”

Helpful Report

Hi Nicholas. Thank you for your review. I will share your kind comments with the whole team here at Bath Panel Store. Please let me know if we can be of any assistance in the future.

“The panel was lovely but the fixing kit I ordered at the same time wasn't sent so delayed fitting. The rules around signing for delivery were needlessly complicated, I arranged for the panel to be delivered on the day I was going to be in but the courier left before I could get to the door as I am disabled. To book a 4 hours lot was an extra £30! So I had to rebook for the following week, on the second occasion I pinned a note to the door and the TNT courier was lovely so that's the obvious way to go. Satisfied but a little disappointed the cannot put more faith in customers.”

Helpful Report

Hi Lisa, Thank you for the valued feedback, I will review the problems you had with TNT and see if we can simplify things. You are right, if you have specify delivery instructions, the best idea is to leave a note for the driver. Thanks Again. If there is anything we can help with in the future please let us know.

“There was a tiny blemish under the white panel coating that was only visible after the film was removed. I reported it to the bath panel store and they arranged for a replacement to be sent with no quibbles. Excellent service.”

Helpful Report

No Problem, we want all of our bath panels out there to be perfect. Thank you for letting us know and being patient enough to let us sort it out. Thanks for the review.

“I ordered a side and end bath panel and selected to pay the hefty £25 Saturday delivery charge, however the item was attempted to be delivered on the Friday. I contacted TNT and was unable to rearrange for the Saturday as the delivery was arranged by the store. I emailed the store as they don't appear to answer the phone and they said delivery would be made on the Saturday as agreed. I waited in 8-6 and no delivery came. I emailed to voice my concern and requested another Saturday delivery. No response received from Bath panel store and attempted delivery made again on an unsuitable week day. This is a very disappointing company to try and do business with as something which should have been straight forward is anything but. Will never use again.”

Helpful Report

Very Sorry about this, it does look like our dispatch team sent it out early by mistake, we are looking at our dispatch system now to ensure it doesn't happen again.

“The product was very good and easy to install.”

Helpful Report

Hi Chris. Thank you for your review. I will share your kind comments with the whole team here at Bath Panel Store. Please let me know if we can be of any assistance in the future.

“Excellent service and good quality product would use again”

Helpful Report

Hi Graham. Thank you for your review. I will share your kind comments with the whole team here at Bath Panel Store. Please let me know if we can be of any assistance in the future.

“Good quality with choice to get the right panel.”

Helpful Report

Hi Colin. Thank you for your review. I will share your kind comments with the whole team here at Bath Panel Store. Please let me know if we can be of any assistance in the future.

“It took quite a while to arrive after purchase but I assume that’s because it was fabricated to order. Good quality item with a nice finish although it had bent/warped a bit either in transit or from the plastic moulding covering the wood when made. It took a while to fit because of the bend in it but looks good now it’s in after a few modifications. I don’t think it’s worth £135 to be honest”

Helpful Report

Hi Byron, thank you for your feedback, you are right these are manufactured to order so do take 1 week from order to delivery. These panels are made from moisture resistant MDF and MDF can bow when not laid flat or installed properly. This normally isn't a problem as long as the panel is secured back to a straight frame or framework under the bath. It is sometimes easier to work with a straight panel, if this is the case then the panel needs to acclimatise before installation. Please follow the link below which is our guide to acclimatisation. Many Thanks https://www.bathpanelstore.co.uk/ekmps/shops/bathpanelstore/resources/Other/acclimating-bath-panels.pdf

“Just Fitted a flexi corner bath panel and it looks great. Very well made and definitely wont break and crack like our old panel.”

Helpful Report

Thank you for your review. I will share your kind comments with the whole team here at Bath Panel Store. Please let me know if we can be of any assistance in the future.

“Was relieved to at last find a company that could make a customised 'P' shaped bath panel, after searching for over a year. Panel arrived as expected, however one slat was dented. Decided to get Bath Panel Store to install, as not straight forward. A little frustrated by difficulty in communicating, however Brendan did arrange for Alan to fit, plenty of spare parts in van, and we are delighted with the professional looking result. Thank you!”

Helpful Report

Thank you for your review. I will share your kind comments with the whole team here at Bath Panel Store. Please let me know if we can be of any assistance in the future.

“Ordered bath panels, cost £184. Supposed to have been delivered days ago but no sign. Can’t get through on phone, email won’t send when done through the web page and no email address that I can find. Web chat not working either. They have managed to take my money though! Looking into taking this further.”

Helpful Report

“Product arrived on time and is of very good quality. This was the only commercial grade panel I could find and I must say I have every confidence in it lasting for years”

Helpful Report

“Yes if only I'd read the other review sites I too like many others here would never have bothered to order goods from Bath Panel Store and Gold Tap Store. I've tried all the usual channels to contact them but it seems they don't like talking or replying to emails, I can guess why having now read the other reviews here! Goods bought and paid for and even sent (after a long delay) which ain't bad looking at some cases here at least I got my order, shame it wasn't what I ordered but at least I got something! How I might return it and get my money back seems unlikely so far being as they won't answer my emails! So I've took my complaint to Sage the people that are happy to take your cash and hand it right to them to continue causing more headache and trouble!! So yes in short don't waste your time and money with these jokers who clearly have never heard of customer service!!!!”

Helpful Report

Hi Simon, I can only find an order for a gold plated unslotted basin waste in your name, please email me directly at brendan@bathpanelstore.co.uk if there is a problem. Many Thanks

“Initially things were going well. I had found a company who could supply custom panels to fit where others could not supply at the required height. Good comms during the order process with Brendan and the package arrived in a fair time. I booked trades to install professionally and then realised only one panel of my two panel order had been received. Thankfully Brendan sorted that no drama and sent another and apologised for the mistake. Only then when I had two panels did I realise that one panel was in fact not to spec ordered and worse was actually split down one side so completely unusable even if we could some how make it fit. I figured Brendan would help get it sorted and would supply a correctly specified panel without drama. Boy was I wrong. They have gone totally radio silent on me. No responses to email requests even when flagged as a consumer complaint and their phone line is permanently switched off. I am now stuck with one installed panel I am happy with and one half completed job missing a panel in the other bathroom. I had to send the trades back to have them return another time. This will cause extra cost and inconvenience. Plus in the meantime our bathroom looks a state. The panels were expensive compared to others, but I was happy to pay for the custom size. I did not expect such terrible service, especially given how they responded initially. To add to insult the sealing strips I paid for were useless hard plastic and were the wrong width so totally unusable. All I want is a new undamaged panel to the spec I ordered. Not too much to ask. Very least I hope to be spoken to and not repeatedly ignored. Unforgivably poor service which I will likely now have to escalate to trading standards, my card company etc. Could have so easily been sorted.”

Helpful Report

Hi Dominic, sorry for all the confusion, we did end up resolving this after sending four separate panels out. Please let me know if you require any more assistance. Many Thanks

“Again, same experience as many here. I wish I had read these messages previously ... I’m exasperated and totally disappointed. Thought I should pay more to get a quality product that’d last. Bought a custommade panel, and was advised to by various accessories for the fitting as I was advised that guarantee would be invalidated if not used. During the BUYING process they were good at getting back to me quickly. As soon as I had parted with my money zero replies. Order arrived as planned, that was fine, but a sealant strip needed for fitting was damaged as cable tie had cut into the packaging. Also foil not glued properly to the MDF board, so likely that water could come in. Main reason to by this board was to avoid this. Sent message with photo showing the issues straight away. No reply. Followed up with further messages. Phone goes straight away to a recorded message at any time, no voicemail. So if I have this board fitted, by their own definition guarantee will not be valid. No answer to my pleading emails and messages.”

Helpful Report

“Update to review below re order Order Number 30927/100319/40. After 5 emails I received an email saying the partial refund would be processed. The refund has now been received.”

Helpful Report

“Ordered the bath panel on the website which went well..paid £279 for a bespoke P shaped bath panel,no problems there as the communication at this point went well and the delivery service was great. They even asked if i wanted a fitting service which i turned down as i'm quite handy. When the panel was delivered i noticed that it was a little more technical to fit so i have been trying to contact them for over 3 weeks and had nothing back..the phone number always diverts to a voice message advising that they are busy. I have sent 3 emails and had no reply Paying a high premium for a bath panel i would of expected a reply Such a shame as it's a great product but has been let down by poor service ref communication”

Helpful Report

Bath Panel Store Ltd is rated 3.0 based on 163 reviews