Again, same experience as many here. I wish I had read these messages previously ... I’m exasperated and totally disappointed. Thought I should pay more to get a quality product that’d last. Bought a custommade panel, and was advised to by various accessories for the fitting as I was advised that guarantee would be invalidated if not used. During the BUYING process they were good at getting back to me quickly. As soon as I had parted with my money zero replies. Order arrived as planned, that was fine, but a sealant strip needed for fitting was damaged as cable tie had cut into the packaging. Also foil not glued properly to the MDF board, so likely that water could come in. Main reason to by this board was to avoid this. Sent message with photo showing the issues straight away. No reply. Followed up with further messages. Phone goes straight away to a recorded message at any time, no voicemail. So if I have this board fitted, by their own definition guarantee will not be valid. No answer to my pleading emails and messages.