Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,632 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

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“Received an email saying that the parcel was delivered when it clearly it was not. Try to call their customer service to see if they answer you.”

Helpful Report

Good Afternoon Raul, We are so sorry to hear this. If you still require assistance with this please can you email us directly so we may help you. Regards, Natasha. Customer.relations@apc-overnight.com

“Decided to not deliver (next day delivery) perishable goods on a Friday and kept them in a non refrigerated warehouse over the weekend and deliver on a Monday. These, now out of date, items are now sat in my porch as no one is home to accept the delivery. The parcel was required for Mother's Day (a Sunday as you all know) so delivering on a Monday was of absolutely no use... even more so as the food is now out of date Avoid at all costs”

Helpful Report

Good Afternoon Justin, We are sorry to hear of this, Please accept our apologies for any disappointment caused regarding this matter. Thank you for bringing this to our attention. Regards, Natasha. customer.relations@apc-overnight.com.

“Missed delivery and booked a redelivery online and also called customer service to confirm redelivery date. Waited in all day - no delivery! Called customer service and was assured delivery would take place the following day, item still not delivered!”

Helpful Report

Good Afternoon, Please accept our apologies for any disappointment caused by this. If you require further assistance, please may I ask that you email me directly and I will look into this for you. Kindest regards, Natasha. customer.relations@apc-overnight.com

“Absolutely useless! They did not leave a card or email with details so i managed to find the re-schedule delivery page on their website which doesn't work!!! I then tried to contact there office which says they are also shut! I ordered an expensive plant that will most likely die if i wait until Monday next week to redeliver. Very fustrated with the service.”

Helpful Report

Good Afternoon Beth, We are so sorry to hear this! If you require further assistance with this, please can I kindly ask that you email me directly, along with your consignment number and delivery postcode and I will look into this for you ASAP. Kindest regards, Natasha. customer.relations@apc-overnight.com

“Customer Service was rude and would not refund money back for a before 10am delivery window when order was not delivered before 10am. Also failed to deliver perishable goods on day they were supposed to be delivered and did not contact sender or receipent to inform them. AVOID AT ALL COSTS”

Helpful Report

Good Morning I am very sorry to hear of this, thank you for bringing this to our attention. Becky customer.relations@apc-overnight.com

“"Attempted" delivery outside of the stated window, didn't leave a card or ring the door bell and marked delivery as failed. I was in and received other deliveries that morning. Customer service were rude unhelpful and untruthful saying it would be with me by the end of the day. 24hours later and the perishable food items I ordered are still not with me. Avoid this courier at all costs.”

Helpful Report

Good Afternoon, We are so sorry to hear this. Please accept our apologies for any disappointment caused. Kind regards, Natasha. customer.relations@apc-overnight.com

“Waited in all day yesterday time slot says 10.22 to 12.22 phoned them they said they had problems in the morning but the driver was in my area checked there track and trace they were in my area it said at drop off 14 I was number 19 waited next time I look the van was about 8 miles away so not happy at all”

Helpful Report

Good Morning, I am really sorry to hear you did not get your delivery yesterday, please can you email us your delivery postcode and consignment number and we will certainly take a look for you. Jemima Customer.relations@apc-overnight.com

“Spent all day waiting for my delivery and its not even at the local depot even after being posted yesterday so no delivery today not a happy at all just hoping they update the tracking and it comes tomorrow, shouldn't promise 24hrs if they cant deliver in that time ☹️”

Helpful Report

“No notification when a delivery is to be made. No time slots. No card information if a delivery is left with a neighbour. Re-scheduled deliveries confirmed but not made (thus wasting much customer time) I now actively avoid companies that use apc.”

Helpful Report

Good Morning Janet, We are sorry to hear this, please accept our apologies for any disappointment caused. Regards, Natasha. customer.relations@apc-overnight.com

“Is this a real delivery service? Was notified my parcel would be delivered between 10.45-12.45 however no attempt was made or notification (text or slip) was left to indicate an attempt. Then as I was unable to track the status online I'm now currently 2h15minutes and counting on hold trying to speak with customer support (I've been next in line for... 35 minutes).”

Helpful Report

Good Morning Ryan, We are sorry to hear this, if you require further assistance with this please email us directly along with your consignment number and delivery postcode. Regards, Natasha. customer.relations@apc-overnight.com

“They said they delivered but I can prove with cctv they never come”

Helpful Report

Good Morning, We are sorry to hear this, if you require further assistance with this please email us directly along with your consignment number and delivery postcode. Regards, Natasha. customer.relations@apc-overnight.com

“digusting service. Driver came and didn't even bother waiting for me to talk back through my bell. He then walked off. Next day at 14:30 i was told he is 20minutes away and shall follow instructions. He didn't arrive at all.”

Helpful Report

Good afternoon Mandeep, I am really sorry to hear this happened, thank you for bringing this to our attention. Jemima customer.relations@apc-overnight.com

“This is to say thank you for a fabulous service. Your delivery man was really helpful friendly and efficient”

Helpful Report

Good afternoon Gloria, Thank you very much for such a lovely review! Jemima customer.relations@apc-overnight.com

“I cannot track my package because it does not recognise Irish postcodes”

Helpful Report

Good Afternoon, please email the details over to info@apc-overnight.com and we can look into this delivery for you. Jemima customer relations

“They don't turn up to collect parcels for days once you pay the shipping costs. They claim "Overnight" but that doesn't work when it consistently takes three days for them to bother to collect a package. Every customer I have shipped to using APC is unhappy with me. Not the company to use if you value your business. This is not a one-off, this is consistently poor performance.”

Helpful Report

Good Afternoon, We are sorry to hear this. Please accept our apologies for any disappointment caused regarding this matter. Regards, Natasha. customer.relations@apc-overnight.com

“A delivery between 7am and 12pm was due. Lost track at 1:30pm when they took eta off their website. No idea if my afternoon tea lockdown anniversary treat is coming. Clearly a terrible company to use for deliveries. Would recommend avoiding if you want to keep your customers.”

Helpful Report

Good Afternoon, We are sorry to hear this. Please accept our apologies for any upset caused. Regards, Natasha. customer.relations@apc-overnight.com

“Incredibly poor. Wed - marked as having been delivered. It was not Thurs - called at 8.30am and APC agreed it had not been delivered and said it would be delivered between 12 and 3pm. It was not. Called at 4pm, told it would be delivered by 6pm. It was not. Friday- called at 8am, told it would be given to a different driver to deliver. First told it would be delivered before 12pm, then between 12pm and 2pm. It was not. Called at 2pm, was told the driver had just knocked on my door and there was no answer. He hadn't. Also told it was the same driver as previously, so it hadn't been given to another driver as promised. Was told that the driver would deliver it later but couldn't tell me when. Had absolutely no faith by this point and the package was time sensitive and it was too late to use so cancelled the delivery. Really very very bad.”

Helpful Report

Good Afternoon I'm really sorry to hear you've had this experience with APC. Thankyou for bringing this to our attention and i apologize for any inconvenience caused. Sharnamay customer.relations@apc-overnight.com

“We have used them for years with no issues. However we had a problem where the driver carded a delivery as no-one home, the customer waited in all day, phone calls ensued but the 2 parcels have not been delivered. Should have been delivered on Tuesday, not there on Friday. The biggest issue is that the Chester le Street depot is ignoring calls from my despatching depot and emails from me. COMMUNICATION IS IMPORTANT. Goodness knows what to do or who to (TRY) to contact to get a solution.”

Helpful Report

Good Afternoon Ian Thankyou for your review. I'm sorry that you've had issues contacting the depot. If you'd like to email us the consignment number and the postcode of the item you have sent, we can point you in the right direction. Sharnamay customer.relations@apc-overnight.com

“Fist delivery didn't happen at all on the day it was promised. After calling the next day, delivery was than scheduled next day.Truck was in the area but send me a message couldn't be delivered. Called APC overnight and asked if Driver could be contacted . !! The Answer I got is that the delivery driver has said it was an intercom system in a block of flats!! So what is the excuse not to ring the bell.!!!! He came back and left it on the doorstep as I would have expected .Didn't expect him to bring it up to the second floor. But that's ok. Just wonder how old people will get a freezer or heavy items in there flats.”

Helpful Report

Good Afternoon I'm sorry to hear you have had these issues with your delivery. Thankyou for bringing this to our attention. Sharnamay customer.relations@apc-overnight.com

“Avoid at all costs Avoid at all costs, if you expect a professional and punctual service. When my parcel didn't arrive on time, I emailed and called the London office. I finally managed to speak with an employee at 17:00. I was advised that my parcel would arrive before 18:00, as the driver was still out delivering. Although he was unable to contact the driver, he assured me that my parcel would be delivered. My parcel didn't arrive that night. I emailed the company and asked for an explanation of what had taken place, and why my parcel wasn't delivered. I received a bog standard response from an individual by the name of Hannah, who stated the driver ran out of time, and the delivery would take place today. I was extremely unhappy and called the London office. I had the misfortune of speaking with Hannah, who can only be described as the rudest most obnoxious individual who I have ever had the misfortune to encounter. She was unapologetic and appeared to suggest that deliveries although expected overnight, can take up 3 days.....yes 3 days, so I shouldn't be complaining. She claimed to have spoken to the driver, and was advised that the delivery should take place before 15:00, as the driver had 4 stops to make prior to delivering my item. She refused to escalate my complaint, although I clearly requested this via email the previous evening, and during the phone call, she then decided to terminate the call. At 17:00, my package still hadn't arrived. I attempted to track the driver, but realised that after 17:09, the system would update, so I had no knowledge of where the driver was, or if he would be delivering my item......considering he was over 24hrs late. My parcels was finally delivered at 18:15. Although I noted on the system, that the delivery was recorded at 16:15. I would not recommend this company. I found their service shoddy, unprofessional and unreliable.”

Helpful Report

Apc Overnight is rated 1.4 based on 1,632 reviews