We have used them for years with no issues. However we had a problem where the driver carded a delivery as no-one home, the customer waited in all day, phone calls ensued but the 2 parcels have not been delivered. Should have been delivered on Tuesday, not there on Friday. The biggest issue is that the Chester le Street depot is ignoring calls from my despatching depot and emails from me. COMMUNICATION IS IMPORTANT. Goodness knows what to do or who to (TRY) to contact to get a solution.
4 years ago
Apc Overnight has a
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