Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.28

4.3 Rating 1,909 Reviews

82 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,909 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 25th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not much imidiatly available. i waited 6 months”

Helpful Report

Posted 1 month ago

“Build quality is good however instructions very poor. You can seek inspiration from Ikea etc.”

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Posted 7 months ago

“The trampoline arrived quickly with clear instructions.”

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Posted 9 months ago

“My boys love their trampoline and gives them hours of fun. However getting spare parts (a new net enclosure) is proving to be impossible making the trampoline very unsafe to use. Two months and we are still waiting because they are apparently out of stock, but I do note, available when you purchase a new trampoline. To be fair email communication has been good, but your phone line is never answered, even when I called during the stated opening times it still had a message telling me the opening times but I couldn't talk to anyone.”

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Posted 9 months ago

“Hi could someone tell me how to put this up I’m struggling with instructions”

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Posted 10 months ago

Good afternoon, as this was posted anonymously we do not have your details, please do send us an email and we will assist. Thank you.

Posted 10 months ago

“The instructions are the worst I've ever seen. I think it would have been better to not have any at all! Another than that the trampoline is great kids love it”

Helpful Report

Posted 10 months ago

“Disappointed. It would have been nice if Jumpking had responded to the contact email that I sent to them via their website - although there are lots of comments online to say that they are not good at responding - and then they send me a request for a review ! Having purchased a cheaper trampoline surround that was not fit for purpose, and which started to fall apart within the first hour of use, I opted to go for a direct replacement of our previous Jumpking surround, which has lasted a good many years. Unfortunately, what I assumed would be a direct replacement is in fact a vastly inferior product. There were previously 16 webbing straps on the outer edge, whereas now there are only 8. There were 16 pairs of long elastic cords on the inner edge, whereas now there are only 8 short pairs. The under lining of the surround was a nice quality, stitched material, whereas now it is a cheap plasticky material, with gaps where it overlaps. The 8 foam pads were single pieces, whereas now they are what appear to be offcuts, which overlap rather than sitting nice and flat. I suppose if there is still no response to this, the next step will be to see if there is any kind of response from social media.”

Helpful Report

Posted 10 months ago

“I can’t really comment as I’m still waiting for the trampoline to be delivered”

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Posted 11 months ago

“Customer service good. Responded immediately to queries regarding delivery before Christmas. Delivered in plenty of time. The trampoline is excellent but assembly was very difficult. It said 2 people 2 hours it took us nearly 4. Main issues were some of the poles wouldn't slot together as they were slightly deformed. Had to hammer at least 6 into shape. Some parts of instructions were unclear and we had to find photos of the assembled trampoline on the website to understand what to do e.g. where to thread the cord between the net and the trampoline. That said now assembled it looks sturdy and great to bounce on. Hopefully it will last many years!”

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Posted 1 year ago

“I did not know it was Chinese made but soon found out, poor instructions, holes not aligning etc, slippery steps up into the cage, very stiff zip - needs to be waxed.”

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Posted 1 year ago

“The experience is acceptable. Quality of trampoline delivered is very good. However the website and way of ordering December 2023 was a disaster. Website changed during process, reactions from Jumpking came in spam and were not tracable to the required product and payment was not quit easy via ideal. Finally with great support from customer service Amanda all was solved. Even the contact with transport Dachser.”

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Posted 1 year ago

“Good quality but a bit long to deliver”

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Posted 1 year ago

“Overall happy, arrived quickly, my little girl loves it. Dissapointed that the handle bar came ripped.”

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Posted 1 year ago

Deary Hayley, Very sorry to see that one of the foams arrived torn on your mini bouncer. We are sending 3 foams out to you under warranty, they should arrive by Saturday. I will email you the tracking details. Amanda

Posted 1 year ago

“I ordered a trampoline costing over £800 For my daughters 9th Birthday , delivery was the end of July . I got a call saying they had 2 of my trampolines in stock but the boxes were damaged, but trampolines we're fine and,did I want one of them as delivery would be the next day ,Thursday 20th of July which was actually my daughters birthday. So I said yes , we started putting it together and Realised there was multiple parts missing....... Got in touch with jumpking and they sent the missing parts out next day delivery which should have been on the Saturday but they never came till the Monday . The Trampoline is brilliant and Customer service lady was 10/10 . Just Don't accept a damaged box as it was very frustrating and took 6 more days till we could actually build it for the birthday girl.”

Helpful Report

Posted 1 year ago

“Called to check which replacement net we needed and felt it was slightly odd to be referred back to the website to order rather than the person just taking my order. Delivery was slower than hoped too.”

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Posted 1 year ago

“Good trampoline, some nice improvements since I bought the last one. However some parts were damaged and despite two emails to customer service I’ve yet to get a reply.”

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Posted 1 year ago

“Item arrived promptly. Setup was a a bit tricky with several holes need not lining up correctly so had to drill/file some extra holes. The main frame poles snapped easily so we needed to tape it together to make it work. Biggest issue at the moment payment - I selected through Klarna and Jumpking still have not acknowledged the payment so my bank reverted the payment. Klarna can't proceed until it happens.”

Helpful Report

Posted 1 year ago

Dear Chris, I am very sorry to read this. I have left a message on your phone, please do call me to discuss. Under no circumstance should you be required to tape any poles together or drill holes. Please send me photos and we will send replacement parts. I have replied via voice mail regarding the Klarna issue. I look forward to hearing from you. Amanda Gowland Customer Service Manager

Posted 1 year ago

“Instructions were awful my husband works in construction and can build anything but this was just terrible so need to provide better and safer instructions to put it together”

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Posted 2 years ago

“I bought the rectangle ufo swing for my sons birthday paid £209 and it went on sale within the week! At around £175 Very disappointed in the price drop.”

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Posted 2 years ago

“Very quick to deliver trampoline but one of the boxes was broken to the extend the whole top of the box was open. When laying out all the poles we were then missing 3 so had to wait another 4 days well a week with the bank holiday to be able to start to build the product !”

Helpful Report

Posted 2 years ago

Hello, I am very sorry your trampoline box was damaged during the delivery and parts fell out. We resolved this as quickly as possible, having received the email on our return after the Bank Holiday, the missing parts were dispatched the same day as the email was received. I am sorry this delayed your use of the trampoline, we always try and resolve issues as quickly as possible, as happened in this case.

Posted 2 years ago

Jumpking.eu is rated 4.3 based on 1,909 reviews