ToolStore UK Reviews

Name: ToolStore UK
Address: 62 Darlington Street East, Wigan, Lancashire
Rating: 4.89

4.9 Rating 2,515 Reviews

97 %

of reviewers recommend ToolStore UK

4.9

Based on 2,515 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03330043777

Email:

customerservices@tsukwholesale.co.uk

Location:

62 Darlington Street East,
Wigan
Lancashire
WN1 3AT

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ToolStore UK 1 star review on 16th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi the makita grinder was perfect and very good price too and fast delivery”

Helpful Report

Posted 2 months ago

Dear Mark, Thank you for your feedback! We're thrilled to hear that the Makita grinder met your expectations and that you found it at a great price with fast delivery. You may have made a slight error on your star rating after reading the great review. Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience with us. Best regards, Too Store UK

Posted 1 month ago

“I was advertised a deal that was not within its valid period but this was not displayed within the advert.”

ToolStore UK 1 star review on 15th January 2025

Helpful Report

Posted 2 months ago

Dear Customer, Thank you for taking the time to leave this review - we do read all comments and we try to take any feedback on board where applicable. As discussed with our customer service department, the deal you are referring to expired on the 31st December unfortunately and your order was placed after that date. The deals validity period was printed on the deal sheet as per the images that we have already sent to you via email, and this was also only valid while stocks last. We have attached another copy of the deal sheet for your reference where this information is clearly shown within the advert. As a goodwill gesture, our team did offer to send you a free of charge SDS drill bit set to use with your machine which you declined. Our sales and customer service teams can be contacted in multiple ways such as via email, phone, live chat or Whatsapp if customers need to check anything before placing an order. We are sorry that this information may have been missed before you placed your order. Kind Regards ToolStoreUK

Posted 2 months ago

“I have already been in contact with a very polite lady called Emma regarding my purchase, however your policy of not accepting returns which have been used is very disappointing ( how would I know if a tool is not fit for purpose until it has used?)the makita duc 150 is the worst tool I have ever bought and in future I will buy in store rather than online”

Helpful Report

Posted 6 months ago

Dear Chris, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where we can. Our returns policy can be found on our website and we are very transparent that we will accept returns on unwanted within 30 days, as long as the item is unused and in the original packaging. This is in line with your consumer rights regarding the same and can be found here: https://www.toolstoreuk.co.uk/returns. Customers agree to our terms and conditions when they place an order with us. In terms of faulty items, this does work slightly differently depending on the issue and a few other factors, and our customer services team have been discussing this with you via email. We are still waiting on a response from you on our latest email which was sent on Monday (16.09). In order for us to advise you correctly regarding the next steps, could you kindly reply to that email with the requested information so that we can continue to liaise with you regarding this matter. Kind Regards ToolStoreUK

Posted 6 months ago

“Unfortunately I have to say the after purchase support is extremely disappointing. I purchased a DEWALT DCMST561N Strimmer in September 2023. In May 2024 I informed both Dewalt and Toolstore that the product only worked for between 10 and 12 minutes with a 5ah battery. Despite trying this with various different batteries and also running it side by side with a friends unit (which lasted over 25 minutes) I was informed that Dewalt could find no fault. Their test concluded under no load - the senior technician has advised that your string trimmer ran for approximately 15 minutes and would have continued working. I am informed by ToolStore that as the unit was over six months old it is up to me to prove there was a fault when I purchased the item. So I am left with something that is clearly not fit for purpose, might as well have no warranty anyway and a company that offers no support as they do not test products themselves! Beware what you purchase from them as there is no support or warranty of any worth.”

Helpful Report

Posted 7 months ago

Dear Andrew, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where possible. Should a customer contact us regarding a faulty item, in most cases our policy is to have the item inspected to determine the nature of the fault in the first instance. This is always done by sending the faulty tool to the relevant manufacturer as they have expertly trained technicians who will thoroughly inspect the items and they are very familiar with the products. Unfortunately in this case, despite the tool being sent to Dewalt and inspected by a senior technician, they were not able to replicate the issues that you have described and the technical team determined that the tool was running as expected. They did explain that the run time is affected by multiple factors, but the tool was ultimately working correctly. As previously discussed with you, if a manufacturer finds no fault with an item, unfortunately we have no further escalation point. As the warranty is provided by them, we have no influence over their testing procedures or what tests they deem to be appropriate for the particular fault that is reported. We are sorry that you are not satisfied with this Andrew.

Posted 6 months ago

“Mis-sell products that are not what they are.....”

Helpful Report

Posted 7 months ago

Dear Customer, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where possible. All products that we sell are purchased directly from the manufacturers and therefore we are confident in both their quality and accuracy of the specifications. We understand that you have already discussed this matter with our customer services team and a resolution was offered but we have yet to hear back from you. Thank you for choosing ToolStoreUK.

Posted 7 months ago

“Feel like I've been cheated.”

Helpful Report

Posted 10 months ago

Dear Customer, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback onboard where possible. Our customer services team have tried to contact you as unfortunately we are not sure what you are referring to in this review, we have no record of any issues with your order or any previous contact from you about any issues. We would kindly request that you contact our customer services team on customerservices@tsukwholesale.co.uk or 03330 043 777 with further details so that we can have the opportunity to assist you. This review was the first we knew of any issues unfortunately, but our team are always on hand to assist our customers when needed. Kind Regards Customer Services Team

Posted 10 months ago

“The order did not arrive. I was at home all the time, but the order did not arrive, after which I received a message - it was not possible to deliver, we immediately return it to the sender. Please sort it out and send my order”

Helpful Report

Posted 10 months ago

Dear Petro, Thank you for taking the time to leave this review, we do read all comments and we take any feedback on board where possible. We have checked the tracking for this order, and DPD did attempt delivery twice but there was nobody available to accept the parcel, unfortunately. DPD requested further instructions but they never got a reply, so it is standard practice for the goods to be returned to the sender at that point. We can see that the parcel was resent and you have since received your items. Thank you again for the feedback and for shopping with ToolStoreUK.

Posted 10 months ago

“Photo showed wrong kit and I ordered it. Now I have a kit I don’t need . Please adjust your photos I wanted what’s in photo - fixing brackets not stacking brackets”

Helpful Report

Posted 11 months ago

Dear Craig, Thank you for taking the time to leave this review, we do read all comments and this was the first we knew of this issue unfortunately but our customer services team reached out to you to resolve the issue. We are sorry for the initial issue with your order, we have taken steps to make sure that the image is now correct on our website, and we have since supplied the correct items to you and collected the incorrect ones. Thank you again for shopping with ToolStoreUK.

Posted 10 months ago

“Even though I didn’t consent to marketing I am now being spammed , they have lost a customer”

Helpful Report

Posted 1 year ago

Dear Customer, Thank your for taking the time to leave this review, we do read all comments and we try to take any feedback on board where applicable. We have checked the details of your order and you checked out as a guest and didn't register for an account with us, so you should not be receiving any marketing emails from us. Is it possible that you are referring to the requests to leave a review based on your experience? This is separate from marketing emails and they are sent automatically to anybody that provides an email address when they place their order with us. I have included a copy of our privacy policy here for your reference which informs customers that we may use your information to gather feedback to help us improve our service. https://www.toolstoreuk.co.uk/information/9-privacy-policy. If you do believe you have received marketing emails from us in error, could we kindly ask that you send examples to our customer services team so that we can look into this for you? customerservices@toolstoreuk.co.uk is our email address. Kind Regards

Posted 1 year ago

“hi there i,ve tried to email yourselves and the delivery company to try to find out why i haven,t received this item but with no reply. the delivery company said it was delivered and left on a neighbours doorstep.no such parcel has been seen the delivery driver sent a pic of the doorstep but there doesn,t appear to be a parcel there. i would appreciate some correspondence regarding what can be done about this matter. regards shaun rollings.”

Helpful Report

Posted 1 year ago

Dear Shaun, Thank you for taking the time to leave this review, we do read all comments and we take any feedback on board where we can. This review was the first time we were made aware of this issue unfortunately, but our customer services team have reached out to you and we are working to resolve this matter with you at the moment. Thank you for choosing ToolStoreUK.

Posted 1 year ago

“I haven’t received my order and I haven’t received any correspondence or updates since placing an order. When I asked for a refund and to cancel the order it was ignored and dismissed. Will not be purchasing anything again from this company.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for taking the time to leave this review. You contacted us via email on the 30th August to chase up your order and we replied to you the same day. Since then, there have been various emails back and forth with our customer services team. As explained, the item you have ordered from us is marked as a 'direct' product meaning it is shipped directly from the manufacturer, and our website does clearly explain that these items have a longer than usual lead time. We confirmed to you yesterday that your item has been shipped and will arrive in the next 1-2 working days. We would never ignore any communications from a customer and we can see that all of your emails received a reply from us within our opening hours, so we are confused about your comments saying you haven't received any correspondence from us, unfortunately. A member of our team has tried to call you this afternoon and we will also follow up on an email.

Posted 1 year ago

“I order 2 vacuums on a 2 day lead in. I contacted you after 3 days because they hadn't arrived. I was then informed that the supplier had no stock until October. I needed the vacuums then. Why was the lead in falsely advertised? Why did it take me to call to find out they weren't in stock? On the basis of the above, I will not be using tool store uk again”

Helpful Report

Posted 1 year ago

Dear Michael, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where possible. We have emailed you this afternoon regarding this matter, but we just wanted to respond to the comments about the delivery time. We are sorry for any inconvenience this may have caused you. The product you ordered from us is sent directly from our supplier and is advertised on our website as falling outside of our standard delivery times. On this occasion, our supplier was regrettably out of stock which meant the lead time was indeed longer than usual, but the product is not advertised as being available on a 2 day lead time as it is shipped from the manufacturer so falls under their delivery timeframes. Once again we are sorry for any inconvenience this may have caused, and thank you for the feedback.

Posted 1 year ago

“Not as it should missing something that that advert said no 240v adapter”

Helpful Report

Posted 1 year ago

Dear Austin, Thank you for taking the time to leave this review, and we are sorry that you were not 100% happy with your order. I understand that a member of our customer services team has already discussed this with you last week and confirmed that unfortunately, Makita advised us that the item is not supplied with the AC adaptor as standard and these are listed as an optional extra in the user manual. We have since amended our website accordingly to reflect this as we were not aware of this, and our customer services team member has discussed your options with you regarding this matter. Thank you again for your feedback, we do read all comments and we try to take any feedback on board where we can.

Posted 1 year ago

“sent me wrong size and ordered for next day delivery and came 4 days after ordering. box was also damaged”

Helpful Report

Posted 1 year ago

Dear Freddie, Thank you for taking the time to leave this review, we do read all feedback and we try to take your comments on board to improve our service. Our customer services team have already reached out to you via email regarding this review, as you say that we sent you the wrong size but the tool belt you purchased is only available in one size. You also mention that the goods arrived 4 days late, but we did speak to you about this at the time because you placed your order after our business closed on Friday and you had paid for a Saturday service. Therefore your order was processed on the Monday when we re-opened and the goods were sent on a next day service, and we refunded you for the premium delivery charge that you paid. This was all discussed and agreed via email at the point of us processing your order. Thank you again for the feedback, and for choosing ToolStoreUK.

Posted 1 year ago

“Morning, Order Nbr. TSUK223309 was delivered on time, however the essential tools for the safe operation of the product is missing. There should be a spanner and hex key to tighten the Dewalt DCS565N Brushless 165 mm Circular Saw should the blade come loose, which it did. This happened when the 18v battery was low and the saw jammed, the saw blade came loose. This is a safety hazard. This product should be supplied with those essentials to keep it operational and safe. I await to hear from you. Regards, HaiSan”

Helpful Report

Posted 1 year ago

Dear HaiSan, Thank you for taking the time to leave this review. We will always aim to resolve any issues for customers as soon as we are made aware of them, but unfortunately this is the first contact you have made with us regarding this matter and the order was placed almost two weeks ago. We can only rectify issues if we are aware of them. Our customer services team can be contacted on customerservices@toolstoreuk.co.uk or on the 'contact us' page on the website. One of our team members will email you this afternoon and we will look into this for you as requested, and we are sorry for any inconvenience this may have caused you. Thank you for choosing ToolStoreUK for your recent order.

Posted 1 year ago

“Still not delivered”

Helpful Report

Posted 1 year ago

Dear Gintautas, Thank you for taking the time to leave this review. DPD made multiple attempts to deliver this parcel to the address provided to us but unfortunately they were unsuccessful and there was no response to their requests for further information. For this reason, the goods were returned back to us and a refund was processed for you. We emailed you to confirm once this had been processed. Thank you again for your feedback - we do read all reviews and we try to take any feedback on board where applicable.

Posted 1 year ago

“Received a defective generator. From the moment I contacted ToolStoreUK I felt their customer service was inadequate. The onus was put back on me to sort problem with the supplier. Problem was sorted by Stephills but no further communication from ToolStoreUK. Will never by another product from ToolStoreUK and would not recommend to anyone.”

Helpful Report

Posted 1 year ago

Dear Tristan, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where we can. Firstly, we are sorry for the issues regarding this order and that you felt our customer service was inadequate. Where a customer reports an issue or fault with an item, we usually need to inspect the goods in the first instance in order to determine the nature of the fault as detailed in our terms and conditions. Due to the type of product that you had ordered from us, unfortunately this needed to be inspected by the manufacturer as we have no facilities on site to complete an inspection in house. I understand that this matter was resolved within a few days of the issue being reported to us. Thank you again for taking the time to leave a review, we do genuinely read all reviews and it is always our intention to resolve issues with our customers as soon as possible. We are sorry that you were disappointed on this occasion, that is never our intended outcome.

Posted 1 year ago

“Need to send my item back. Where am I supposed to send it to. Respond!!!”

Helpful Report

Posted 2 years ago

Dear Will, Thank you for the review. As discussed on the phone, we sent you the returns information and DPD label on the 16/03, both by email. We re-sent them again yesterday, so you should be able to get the goods dropped at your nearest DPD drop off point for return back to us. If you have any further issues, please do not hesitate to get in touch on 03330043777.

Posted 2 years ago

“I'm still waiting for my Makita tool boxes, We left a note on our front door for the courier to put the parcel over our double wooden gates, for some reason they didn't. I'm sorry but I work full time”

Helpful Report

Posted 2 years ago

Good afternoon Paul, Thank you for the review. We emailed you on the 28/02 to advise that the delivery was on its way back after 2 failed delivery attempts. We credited the value back to your payment method that day. The only instance that DPD can leave a parcel in a safe place, is if it is requested via the app or with the tracking emailed. You can also choose to change the delivery address to any address of your choice, or even a drop shop if its not convenient to be delivered when DPD have stated. We do still have stock available if you wish to re-order, and we hope that this will not deter you from purchasing with us again in future Kind regards

Posted 2 years ago

“Didn't havevin stock , waited for a week to be delivered, then they cancelled my order.”

Helpful Report

Posted 2 years ago

Dear Paul, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where we can. Unfortunately the item that you ordered from us was the last one we were showing in stock, and our team couldn't locate it when we were preparing your order for dispatch, meaning we had to regrettably cancel the order and issue you with a full refund. As the order was placed on Boxing Day which is a bank holiday, we were only able to notify you of this on the 28th when we re-opened, as we were closed for the Christmas break. We are genuinely sorry for any inconvenience caused, we notified you as soon as we were aware of the issue when our team was back in the building.

Posted 2 years ago

ToolStore UK is rated 4.9 based on 2,515 reviews