ToolStore UK Reviews

Name: ToolStore UK
Address: 62 Darlington Street East, Wigan, Lancashire
Rating: 4.89

4.9 Rating 2,403 Reviews

97 %

of reviewers recommend ToolStore UK

4.9

Based on 2,403 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03330043777

Email:

customerservices@tsukwholesale.co.uk

Location:

62 Darlington Street East,
Wigan
Lancashire
WN1 3AT

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ToolStore UK 1 star review on 16th January 2025

Anonymous

Anonymous // 01/01/2019

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“Spot on, everything perfect. Very quick delivery also.”

Helpful Report

Posted 5 months ago

Dear JOHN, Thank you so much for taking the time to leave us a 5-star rating for ToolStore UK! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Your kind feedback means a lot to our team and serves as a tremendous motivation to continue providing excellent service to our valued customers like you. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. We're here to help!

Posted 5 months ago

“Fast delivery and good service. Highly recommended”

Helpful Report

Posted 5 months ago

Dear Sergey, Thank you so much for giving ToolStore UK a fantastic 5-star rating! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. Fast delivery and good service are the core values we strive to uphold, and we are delighted that we met your expectations. We are grateful for your recommendation and hope to serve you again in the future.

Posted 5 months ago

“Excellent service had a little mail them and problem solved immediately 👍👍👍👍”

Helpful Report

Posted 5 months ago

Dear Sharon, Thank you so much for your outstanding 5-star rating of ToolStore UK! We greatly appreciate your support and are thrilled to hear about your positive experience. We are delighted that we could provide you with excellent service, and it is fantastic to know that we were able to promptly resolve any issues you had. Rest assured that we will continue striving to deliver the best products and service to our valued customers like yourself. Should you require any further assistance in the future, please do not hesitate to reach out to us. We look forward to serving you again! Best regards, [Your Name]

Posted 5 months ago

“A pleasure to deal with Tool Store. Incredibly helpful when I phoned and they advised me what to purchased for my requirements. Everything was competitively priced and arrived in 2 days. Really impressive.”

Helpful Report

Posted 5 months ago

Dear Michael, Thank you so much for your incredibly kind 5-star rating of ToolStore UK! We are thrilled to hear that you had a positive experience with us and that we were able to provide you with the assistance you needed when you called. Our team takes pride in being helpful and knowledgeable to ensure our customers find the perfect products for their requirements. We are also delighted to hear that you found our prices competitive and that your order arrived promptly within 2 days. Providing fast and efficient service is something we strive for, and it's great to know that we have met your expectations in this regard. Thank you for choosing ToolStoreUK.

Posted 5 months ago

“My first experience with these guys and I’ll definitely order again. Great communication and excellent service. The description of the product was very accurate. Pricing was fair and delivery was very timely. Highly recommended.”

Helpful Report

Posted 5 months ago

Dear Robert, Thank you so much for giving ToolStore UK a 5-star rating! We truly appreciate your kind words and are thrilled to hear about your positive experience with our company. We're delighted to hear that you were happy with our communication, excellent service, accurate product description, fair pricing, and timely delivery. It's wonderful to know that we exceeded your expectations. We look forward to serving you again in the future and providing you with the same level of exceptional service. Thank you for recommending us.

Posted 5 months ago

“Quick dispatch got it next day happy with service”

Helpful Report

Posted 5 months ago

Dear Simon, Thank you for taking the time to give ToolStore UK a fantastic 5-star rating! We truly appreciate your support and kind feedback. We are thrilled to hear that you were pleased with our service and that your order arrived promptly with quick dispatch. Our team works hard to ensure that our customers receive their purchases in a timely manner, so it's wonderful to know that you were happy with the delivery speed.

Posted 5 months ago

“Well priced saw and good prompt delivery. Will definately check-out Toolstore UK for any future purchases.”

Helpful Report

Posted 5 months ago

Dear Marianne, Thank you so much for your fantastic 5-star rating and review of ToolStore UK! We truly appreciate your kind words and support. We are delighted to hear that you found our saw to be well priced and that our delivery was prompt. We take great pride in offering quality products at competitive prices while ensuring timely deliveries to our valued customers.

Posted 5 months ago

“Excellent value and delivered in double quick time. The whole ordering process was straightforward and you can get free delivery when spending a lot lower than any other competitor......well done Toolstore.”

Helpful Report

Posted 5 months ago

Dear William, Thank you so much for your fantastic 5-star rating of ToolStore UK! We truly appreciate your loyalty and are thrilled to hear that you had such a positive experience with us. We are delighted to hear that you found our products to be of excellent value and that they were delivered in double quick time. It's wonderful to know that our ordering process was straightforward and that you were able to take advantage of our free delivery offer, which beats any other competitor out there. This is exactly the kind of feedback that motivates us to keep up the good work. Once again, thank you for choosing ToolStoreUK. We are grateful for your continued support and look forward to serving you again in the future.

Posted 5 months ago

“They had exactly what i wanted for the right price, delivery was excellent.”

Helpful Report

Posted 5 months ago

Dear Sugnesh, Thank you so much for your fantastic 5-star rating of ToolStore UK! We truly appreciate your kind words and support. We are thrilled to hear that we had exactly what you were looking for at the right price. Our team works hard to provide a wide range of quality tools at competitive prices, so it's rewarding to know that we hit the mark for you. Moreover, we are delighted that our delivery service met your expectations. We understand the importance of a prompt and reliable delivery, and we are glad that we could provide an excellent experience for you. Once again, thank you for choosing ToolStore UK and for taking the time to share your positive feedback. We look forward to assisting you with all your tool needs in the future!

Posted 5 months ago

“Good price and delivery”

Helpful Report

Posted 5 months ago

Dear Customer, Thank you so much for taking the time to leave us a fantastic 5-star rating! We truly appreciate your support and kind words about ToolStore UK. We are thrilled to hear that you found our prices to be good and that the delivery was prompt. It is our constant endeavour to offer competitive prices while ensuring a seamless shopping experience for our customers.

Posted 5 months ago

“Prompt service, but disappointing to find the Makita set cheaper elsewhere.”

Helpful Report

Posted 5 months ago

Dear Carol, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where possible. All of our pricing is available on our website for a customer to view before placing an order with us. We do try to be as transparent as possible to allow customers to make an informed decision before they choose to make a purchase, so we are sorry if you managed to find this item cheaper elsewhere after you had already receive the goods. Online pricing is very competitive, and we do continuously monitor our prices to ensure that we are offering the best value for customers, however occasionally other suppliers may have deals on etc. in the same way that we also offer different deals on our website. The online marketplace moves very quickly, so customers are always welcome to shop around. Thank you again for taking the time to leave us a review of our service.

Posted 5 months ago

“Hi I used my whacker plate the first time yesterday and a small piece of the exhaust fell off could someone get back to me plz”

Helpful Report

Posted 5 months ago

Dear Customer, Our customer services team have contacted you via email to assist with this enquiry. Thank you for taking the time to leave your review.

Posted 5 months ago

“Brilliant service quickly delivered great price A1 would definitely use them again highly recommend”

Helpful Report

Posted 5 months ago

Dear Tony, Thank you so much for your amazing 5-star rating on ToolStore UK! We are thrilled to hear that you had a brilliant experience with us. Our team works tirelessly to provide exceptional service and it's always rewarding to know that we have met your expectations. We are especially glad that you found our service quick, the delivery efficient, and the price reasonable. Your satisfaction and recommendation mean a lot to us. Rest assured, we will continue to strive for excellence and deliver nothing less than the best in the future as well.

Posted 5 months ago

“Excellent service price was best I could find then throw in free delivery 2days brilliant I was really pleased”

Helpful Report

Posted 5 months ago

Dear John, Thank you so much for your glowing 5-star review of ToolStore UK! We truly appreciate your kind words and are delighted to hear that you had an excellent experience with our service. It's fantastic to know that our prices were the best you could find, and the fact that we also provided free 2-day delivery adds even more value to your purchase. We strive to offer the most competitive prices while ensuring top-notch service, so your satisfaction means a lot to us.

Posted 5 months ago

“Bought a set of drill bits and screwdriver heads. Fantastic value and very fast service.”

Helpful Report

Posted 5 months ago

Dear Customer, Thank you so much for your outstanding five-star rating of ToolStore UK! We truly appreciate your support and feedback. We're thrilled to hear that you had a fantastic experience purchasing a set of drill bits and screwdriver heads from us. Our team is dedicated to providing high-quality products and ensuring fast service, so it's great to know that we met your expectations.

Posted 5 months ago

“1stclass items 1st class service good prices”

Helpful Report

Posted 5 months ago

Dear George, Thank you so much for your fantastic 5-star rating of ToolStore UK! We truly appreciate your positive feedback and we're thrilled to hear that you find our items, service, and prices to be top-notch. We are incredibly grateful for your loyalty and continued support. It's customers like you that motivate us to always deliver the best possible service. Should you ever need any assistance or have any questions, please don't hesitate to reach out to us.

Posted 5 months ago

“Haven't used the DeWalt hammer drill yet so will review at a later date. As for the delivery process it turned up rapid and well packaged and was easy to deal with so 5 stars for that.”

Helpful Report

Posted 5 months ago

Dear Stephen, Thank you so much for taking the time to rate ToolStore UK with 5 stars! We truly appreciate your feedback and are thrilled to hear about your positive experience with us. We are glad to know that our delivery process was efficient and the package was well-packaged. Our team strives to ensure that your order arrives promptly and in perfect condition, so it's great to hear that we have met your expectations. We hope that the DeWalt hammer drill exceeds your expectations once you've had the chance to use it. Please feel free to share your thoughts and review on it when you are ready.

Posted 5 months ago

“Unfortunately I have to say the after purchase support is extremely disappointing. I purchased a DEWALT DCMST561N Strimmer in September 2023. In May 2024 I informed both Dewalt and Toolstore that the product only worked for between 10 and 12 minutes with a 5ah battery. Despite trying this with various different batteries and also running it side by side with a friends unit (which lasted over 25 minutes) I was informed that Dewalt could find no fault. Their test concluded under no load - the senior technician has advised that your string trimmer ran for approximately 15 minutes and would have continued working. I am informed by ToolStore that as the unit was over six months old it is up to me to prove there was a fault when I purchased the item. So I am left with something that is clearly not fit for purpose, might as well have no warranty anyway and a company that offers no support as they do not test products themselves! Beware what you purchase from them as there is no support or warranty of any worth.”

Helpful Report

Posted 5 months ago

Dear Andrew, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where possible. Should a customer contact us regarding a faulty item, in most cases our policy is to have the item inspected to determine the nature of the fault in the first instance. This is always done by sending the faulty tool to the relevant manufacturer as they have expertly trained technicians who will thoroughly inspect the items and they are very familiar with the products. Unfortunately in this case, despite the tool being sent to Dewalt and inspected by a senior technician, they were not able to replicate the issues that you have described and the technical team determined that the tool was running as expected. They did explain that the run time is affected by multiple factors, but the tool was ultimately working correctly. As previously discussed with you, if a manufacturer finds no fault with an item, unfortunately we have no further escalation point. As the warranty is provided by them, we have no influence over their testing procedures or what tests they deem to be appropriate for the particular fault that is reported. We are sorry that you are not satisfied with this Andrew.

Posted 5 months ago

“Happy with my purchase everything went smoothly”

Helpful Report

Posted 5 months ago

Dear Stephen, Thank you so much for taking the time to leave us a glowing 5-star rating. We truly appreciate your support and are thrilled to hear that you had a smooth experience with ToolStore UK.

Posted 5 months ago

“Fast delivery and perfect tools”

Helpful Report

Posted 5 months ago

Dear Tymofil, Thank you so much for giving ToolStore UK a fantastic five-star rating! We truly appreciate your support and are thrilled to hear that you had an excellent experience with us. Fast delivery and perfect tools are what we strive to provide for all our valued customers. It warms our hearts to know that we were able to meet your expectations.

Posted 5 months ago

ToolStore UK is rated 4.9 based on 2,403 reviews