ToolStore UK Reviews

Name: ToolStore UK
Address: 62 Darlington Street East, Wigan, Lancashire
Rating: 4.90

4.9 Rating 2,304 Reviews

98 %

of reviewers recommend ToolStore UK

4.9

Based on 2,304 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03330043777

Email:

customerservices@tsukwholesale.co.uk

Location:

62 Darlington Street East,
Wigan
Lancashire
WN1 3AT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery great item highly recommend”

Helpful Report

Posted 1 year ago

Dear Antonio We are pleased to read that your experience of our service and the delivery were such a positive one and thank you for choosing us for your purchase. We hope to get the opportunity to assist you again in the future.

Posted 1 year ago

“Great communications, speedy delivery!! Absolutely spot on. Will be using again”

Helpful Report

Posted 1 year ago

Dear Adam We strive to provide a fast and efficient service for all our valued customers and we are very pleased to read from your review that this was your experience. We hope you will keep us in mind for any of your future requirements.

Posted 1 year ago

“Everything was as advertised. Delivery timings were accurate”

Helpful Report

Posted 1 year ago

Dear Dominic We are pleased to read that your experience of our service and the delivery were such a positive one and thank you for choosing us for your purchase. We hope to get the opportunity to assist you again in the future.

Posted 1 year ago

“Great service, arrived day after ordering, strimmer looks good, assembled and works but not yet tested in the "field".”

Helpful Report

Posted 1 year ago

Dear David Thank you for leaving us a 5 star review! We hope to get the opportunity to supply to you again in the future.

Posted 1 year ago

“Great product quick delivery ,would use again pleasure to deal with”

Helpful Report

Posted 1 year ago

Dear Peter We are pleased to read that your experience of our service and the delivery were such a positive one and thank you for choosing us for your purchase. We hope to get the opportunity to assist you again in the future.

Posted 1 year ago

“Hey guys. You did great job, drill came on time and content was as described. Will use You definitely in the future. See You next time”

Helpful Report

Posted 1 year ago

Dear Krzysztof It is great to read from your comments that your experience of our service was such a positive one and you felt worthy of a five star rating. Our team is always happy to assist with any queries you may have and we look forward to you shopping with us again.

Posted 1 year ago

“Good price and fast efficient service thank you”

Helpful Report

Posted 1 year ago

Dear Garry Thank you for leaving us a great 5 star review! We strive to provide a fast and efficient service for all our valued customers and we are very pleased that this was your experience. Thank you for choosing us for your purchase.

Posted 1 year ago

“First class service, and real people available on the phone right away…. I accidentally placed an order with the wrong delivery address but a quick and instantly answered phone call (followed by a very quick email exchange to verify my change of address) solved the problem and the strimmer arrived bang on time the next day. A company offering the best price AND being so easily contactable is a rare thing. Thank you. Now it’s on with the garden clearing…”

Helpful Report

Posted 1 year ago

Dear Ian It is reviews like this that make our day, thank you for taking the time to leave us your review. Your comments highlight everything we strive to provide for our valued customers. We are so glad this was your experience and we look forward to assisting you again in the future!

Posted 1 year ago

“An issue with first order but not tool-store uk fault Wrong illustration from dewalt Contacted tool-store uk and the customer service I received was Outstanding Thanks Emma and Ben for imo going above and beyond amazing service”

Helpful Report

Posted 1 year ago

Dear Martin Thank you for taking the time to leave us a great 5 star review! It is very important to us to ensure our customers experience great aftercare service and we are very glad this was your experience. We hope you will keep us in mind for any of your future requirements.

Posted 1 year ago

“Just smooth”

Helpful Report

Posted 1 year ago

Dear Warren Thank you for leaving us a 5 star review! We hope to get the opportunity to supply to you again in the future.

Posted 1 year ago

“Cheapest price. Quick delivery”

Helpful Report

Posted 1 year ago

Dear Simon Thank you for leaving us a great 5 star review! We strive to provide a fast and efficient service for all our valued customers and we are very pleased that this was your experience and that your goods were received quickly at a great price. Thank you for choosing us for your purchase.

Posted 1 year ago

“Very good”

Helpful Report

Posted 1 year ago

Dear Christian We are pleased to read that your experience of our service was such a positive one and thank you for choosing us for your purchase. We hope to get the opportunity to assist you again in the future.

Posted 1 year ago

“Great service”

Helpful Report

Posted 1 year ago

Dear Rizwan Thank you for leaving us a 5 star review! It is great to read that you are happy with your purchase and the service you received. We hope to get the opportunity to assist you again.

Posted 1 year ago

“very good”

Helpful Report

Posted 1 year ago

Dear Dennis Thank you for leaving us a 5 star review! We hope to get the opportunity to supply to you again in the future.

Posted 1 year ago

“Great prices and quick delivery”

Helpful Report

Posted 1 year ago

Dear Thomas Thank you for leaving us a great 5 star review! We strive to provide a fast and efficient service for all our valued customers and we are very pleased that this was your experience and that your goods were received quickly at a great price. Thank you for choosing us for your purchase.

Posted 1 year ago

“I haven’t received my order and I haven’t received any correspondence or updates since placing an order. When I asked for a refund and to cancel the order it was ignored and dismissed. Will not be purchasing anything again from this company.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for taking the time to leave this review. You contacted us via email on the 30th August to chase up your order and we replied to you the same day. Since then, there have been various emails back and forth with our customer services team. As explained, the item you have ordered from us is marked as a 'direct' product meaning it is shipped directly from the manufacturer, and our website does clearly explain that these items have a longer than usual lead time. We confirmed to you yesterday that your item has been shipped and will arrive in the next 1-2 working days. We would never ignore any communications from a customer and we can see that all of your emails received a reply from us within our opening hours, so we are confused about your comments saying you haven't received any correspondence from us, unfortunately. A member of our team has tried to call you this afternoon and we will also follow up on an email.

Posted 1 year ago

“Very Speedy delivery. Well packaged. Great product.”

Helpful Report

Posted 1 year ago

Dear Customer Thank you very much for taking the time to leave us such a great review and we are glad that you're happy with your purchase and our service. Thank you for choosing us for your purchase and we hope you will keep us in mind for any of your future requirements.

Posted 1 year ago

“Ordered several items which were packaged well and dispatched the same day.”

Helpful Report

Posted 1 year ago

Dear Customer We are pleased to read that your experience of our service and the delivery were such a positive one and thank you for choosing us for your purchase. We hope to get the opportunity to assist you again in the future.

Posted 1 year ago

“Delay on the delivery, questioned customer service. Gave me a reduction for my inconvenience and delivered day after complaint. I was very satisfied with the service & product.”

Helpful Report

Posted 1 year ago

Dear Jonathan, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where possible. Our customer services team have emailed you this afternoon regarding this, but we wanted to reply on here for you as well. Firstly we are sorry for any inconvenience this may have caused you. DPD will make 2 attempts to deliver goods before they are returned to the sender, and we can see that the driver did make 2 attempts at delivering this parcel which were both unsuccessful, unfortunately. If you could kindly respond to our email from today, we can then advise you of this next steps regarding your parcel. Thanks, ToolStoreUK.

Posted 1 year ago

“I order 2 vacuums on a 2 day lead in. I contacted you after 3 days because they hadn't arrived. I was then informed that the supplier had no stock until October. I needed the vacuums then. Why was the lead in falsely advertised? Why did it take me to call to find out they weren't in stock? On the basis of the above, I will not be using tool store uk again”

Helpful Report

Posted 1 year ago

Dear Michael, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where possible. We have emailed you this afternoon regarding this matter, but we just wanted to respond to the comments about the delivery time. We are sorry for any inconvenience this may have caused you. The product you ordered from us is sent directly from our supplier and is advertised on our website as falling outside of our standard delivery times. On this occasion, our supplier was regrettably out of stock which meant the lead time was indeed longer than usual, but the product is not advertised as being available on a 2 day lead time as it is shipped from the manufacturer so falls under their delivery timeframes. Once again we are sorry for any inconvenience this may have caused, and thank you for the feedback.

Posted 1 year ago

ToolStore UK is rated 4.9 based on 2,304 reviews