The Journal Shop Reviews

Name: The Journal Shop
Rating: 4.74

4.7 Rating 76 Reviews

93 %

of reviewers recommend The Journal Shop

About The Journal Shop:

We believe in Good Things, Always. The Journal Shop is a collection of all things stationery and paper goods that we love, use, and care for. Deeply inspired by our trips to Japan and our affection for their craftsmanship and culture, we brought together designs for your desk and home from all over the globe that we hope will bring you joy and comfort while sparking your curiosity and creativity.

Visit Website

Phone:

020 4538 3941

Email:

info@thejournalshop.com

Location:

Unit 6, Boxpark, 2-10 Bethnal Green Road
E1 6GY

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The Journal Shop 5 star review on 13th July 2024

Aarthy B

The Journal Shop 5 star review on 7th June 2024

Kerry B

The Journal Shop 5 star review on 30th April 2024

Anonymous

The Journal Shop 5 star review on 22nd April 2024

Ileana N

Anonymous

Anonymous // 01/01/2019

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English

“Brilliant service and speedy delivery in amazing packaging ! I love the French A5 notebooks with little squares on the pages. Delighted to find a UK source online.”

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Posted 2 days ago

“amazing. the customer service has been beyond fabulous and i can't wait to order from here again”

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Posted 3 days ago

“I work in customer services and I know the importance of providing reasonable expectations for the customer. The Journal Shop could do better here. I reached out to find out the expected additional time frame on Hobonichi product dispatch given the recent launch of the 2025 range. At this time I was advised that they had oversold the item ordered. I was offered a refund or an alternative which would be dispatched for next day delivery. I selected an alternative and received the small refund for the difference but not the promised next day delivery. Chantelle did her best as the person dealing with the issue, she did all that was expected of her, but I feel she was let down by others within the Journal Shop. I would have expected additional notes on the website reminding customers of delays following such a big product launch but then I would also not expect a company to sell more of a product than were actually in stock.”

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Posted 1 week ago

“The journal shop is fantastic. I wrote a review about a poor product but was told to revise it. I have no issues with the journal shop which I will always return to. The product I reviewed as poor I stand by. If you don't want to publish a bad review of a products that's completely up to you. I would suggest not asking for product reviews from loyal customers if you don't wish to have potentially a poor review.”

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Posted 1 week ago

“A fab addition to my Travelers Company Standard Notebook system.”

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Posted 1 week ago

“My first time ordering - great selection. Quick to dispatch. One of my items arrived slightly damaged (no fault of the shop) and were so quick to not only respond but send out a replacement. Will definitely be buying from The Journal Shop again.”

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Posted 1 month ago

“2nd one I’ve bought. Both great.”

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Posted 2 months ago

“Received a faulty item so contacted customer service to report this. I was offered a few solutions promptly and ended up being supplied a replacement.”

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Posted 2 months ago

Dear Shannon We definitely do publish negative product reviews - in fact as well as being a useful way for other customers to learn about a product's good and bad points, they help us make decisions about whether we continue to stock a product in our range. Your review was caught by a feature called auto-moderation (which is sort of like a spam inbox). We periodically scan the moderated queue for reviews caught by this feature and unmoderate them. Your review has been released from that queue along with others in the same group. I have checked the reply to your review and cannot see a request for revision or any suggestion that the publication of your product review is dependent upon a company review being left for us. I note that my colleague Chantelle asked you to reach out to our support team to help you with your faulty product. We do request company and product reviews and you may well have received a separate email about that. There is absolutely no pressure to do this, it's always entirely optional and helpful to other users if you can provide some insight into the way you use your product, or your experience with it. Best wishes from the team The Journal Shop

Posted 2 months ago

“Very prompt and efficient delivery. Excellent quality items.”

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Posted 3 months ago

“Fast shipping and items were well packaged”

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Posted 4 months ago

“Love it and beautiful pencil and pen”

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Posted 4 months ago

“Great service, quick dispatch”

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Posted 4 months ago

“Favourite shop for Japanese stationary.”

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Posted 4 months ago

“A lovely shop, well worth a visit”

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Posted 5 months ago

“Product arrived and looked completely different to the photos online. The presentation and wrapping was also disappointing and not what I expected it would be. Will be returning but no return label provided and will need to sort this myself.”

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Posted 6 months ago

Hi, Thank you for your review. We are really sorry that you are not happy with the product you have purchased from us. We would really like to turn your experience around with us, to get the error resolved. Please reach out to our customer service team, if you have not done so already, who will be happy to help. Thank you.

Posted 6 months ago

“Great selection and shipped quickly”

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Posted 6 months ago

“Great fountain pen. Feels nice in the hand and the fine nib writes smoothly. Thoroughly recommend”

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Posted 7 months ago

“Item completely different to photo. Radio silence from customer service.”

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Posted 8 months ago

Hi, Thank you for your review. We are really sorry that you're unhappy with the product which has arrived, this is not the customer experience we strive to provide. I have asked our Customer Service Team to reach out to you this evening, so we can get this resolved for you as soon as possible. Thank you.

Posted 8 months ago

“Received 3 lined sketchbooks when ordering 3 plain ones...”

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Posted 8 months ago

“Nice colour and sturdy pen”

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Posted 8 months ago

The Journal Shop is rated 4.7 based on 76 reviews