Sealskinz Ltd Reviews

Name: Sealskinz Ltd
Address: 36 Oldmedow Rd, King's Lynn, Norfolk
Rating: 4.42

4.4 Rating 5,845 Reviews

85 %

of reviewers recommend Sealskinz Ltd

4.4

Based on 5,845 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Sealskinz Ltd:

Welcome to Sealskinz. Our passion (some might say obsession actually) is to craft the finest waterproof accessories in the world. And while waterproof will always be our #1, we also want to keep you protected from snow, sand, mud, dirt and anything else that can get in the way of doing your thing in the outdoors.

Because to so many, accessories are an afterthought. But to us at Sealskinz, they’re everything.

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Sealskinz Ltd 5 star review on 19th February 2025

Anonymous

Anonymous // 01/01/2019

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“I've returned the gloves. They were too small. Are you crediting the money or sending me the next size up?”

Helpful Report

Posted 1 year ago

“Not great on product or customer service. Sizing was well out and had to play email tennis with customer services to get my refund. Won’t consider their products going forward based on this. I got the impression they didn’t believe me and was asked to submit a number of photographs as evidence.”

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Posted 1 year ago

“I am very frustrated to learn that I am being asked to pay customs fees on my order in order which i was not informed about at the time of purchase. I purchased from the website ending in '.ca', expected free shipping and delivery per website advertising. There is nothing on the website about customs fees and I did not know that my order was being shipped from abroad until after I placed it. I would not have made the order if I was aware of the additional customs fees I would be required to pay. I have put in a written complaint but have not heard a response yet. I will not be making any future purchases from this company. I am very disappointed as I have been satisfied with ordering from them in the past when I was not required to pay any extra fees on delivery.”

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Posted 1 year ago

“Took a lot longer to be delivered.. still need to pick up from courier.. thought I got a great deal with Black Friday sale 35% off.. total bill $137.. But Just got a $42 charge for duty and taxes . 30% … brutal… wish I was advised before purchase… hope the gloves work well”

Helpful Report

Posted 1 year ago

Hi Brian, We're really sorry this happened. Please check your junk or spam folders as our email sent earlier today regarding the mistaken charges may have become lost there. We hope to assist you soon. Kind regards, Sealskinz Team

Posted 1 year ago

“I ordered 13 days ago and I still haven't received my order. I've received an email regarding the delay so I'll just have to wait it out.”

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Posted 1 year ago

“Bought two pairs of socks, one appeared new and one clearly was not. The packaging was all torn up and the socks looked faded, like they'd been washed. Unfortunately, that second pair also leaks. Sealskinz requires you to go through a difficult process to prove their product is defective before they'll accept a return (pressure tests, photos and videos, etc.). I chose to order another pair instead. It's been weeks and that pair still hasn't arrived. I depart tomorrow and will not have the socks for the intended trip. Meanwhile, Sealskinz has repeatedly asked me for a review so here it is. Once you finally get it, the product is good if it's new and waterproof. If not, get ready for some pain.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience. We are very sorry to hear this happened. If we had heard from you again last November regarding the burden the request for a leak test or Claim Form placed on you, we would have been willing to work with you on an alternate process and solution as we do with all our customers. We will reach out directly to discuss this and your recent order in more detail. Kind regards, Sealskinz Team

Posted 1 year ago

“Your products are very good but i had an old pair of socks that had a leak Filled in the on line form and that was the last i herd 3 week's ago”

Helpful Report

Posted 1 year ago

Hi Paul, Thank you for writing a review. We are very sorry you have not received our replies. We have replied to your Claim Form on 9/10, 10/10, 13/10, 17/10, and 20/10. Chances are our emails have gone into a junk or spam folder. Please can you check to see if you have received any of our emails? We will call you again on Monday as discussed earlier on the phone. We look forward to assisting you. Kind regards, Sealskinz Team

Posted 1 year ago

“Wanted those cool heated gloves (Upwell?) and ordered them with the Welcome discount! But for some reason DHL doesn't ship batteries in airplanes in the 21st century and my package was stopped in the UK even though DHL said it was delivered after 2 days. Yeah, not fun. I thought it was lost for a day or two of customer service interaction (with DHL and Sealskinz). The Sealskinz customer service got back to me after a day or two of emailing via the contact us page on the website, but for some reason the response went to my Gmail spam filter. I only noticed it on day 3 of my glove search. Sealskinz customer service said they would work to get it shipped but then just refunded the order. They sent an email later explaining the situation and offering a nice discount code (+1 ⭐). They also informed me about the battery shipping issue and that those gloves can't be shipped on planes and were now removed from the American store webpage. Big bummer. It's getting cold in Boston and I still like biking in winter and I thought these gloves might help keep my fingers from going numb. I found the same pair on Amazon and ordered them. I'm not sure if the XL will fit my sausage fingers but we shall put your size chart to the test! (my palm is 9" circumference) If not, I will curse loudly, return to Amazon and wish yet again I were a smaller person rather than a 6'4" giant who can't have nice things because these cool warming gloves do not come in XXL... On a side note, I dislike ordering clothing online and found your company when shopping at REI co-op. It would be great to have more gloves sold there to try out.”

Helpful Report

Posted 1 year ago

Hi Michael, Thank you for your honest review. We really do appreciate this.We are very sorry that you have experienced this. Our team have been in contact with you in regards to this issue. Many thanks again. Kind Regards, SealSkinz Team.

Posted 1 year ago

“I love the product but having to pay an additional $23 to receive my parcel from Canada Post? Well, it sucks. Had I known, I would have used our USA address. I shopped the SealSkinz Canada site expecting it was geared towards Canadians.”

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Posted 1 year ago

Hi Kristie, Thank you for your honest review. We are very sorry about this issue. We have emailed you in regards to resolving this issue. Again, we sincerely apologise for any inconvenience caused. Kind Regards, SealSkinz Team.

Posted 1 year ago

“Ordered the socks on the 17 of October and tomorrow it will be Halloween and still no sign of my socks. I just hope they live up to their claims … here’s hoping.”

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Posted 1 year ago

Hi Alan, Thank you for your honest review. We are very sorry about this issue. Our team have emailed you updates in regards to your order. We sincerely apologise for any inconvenience caused. Kind Regards, SealSkinz Team.

Posted 1 year ago

“I only managed to test these once now for a rainy run, but oddly my toes got wet - not sure if socks leaked, or was my feet sweating so much that they get wet. I need to test more, but at a moment a bit disappointed.”

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Posted 1 year ago

Hi Riitta, Thank you for your honest review. Our team will be in contact with you shortly in regards to your socks. Many thanks again. Kind Regards, SealSkinz Team.

Posted 1 year ago

“Offering a two day express supply when you pay extra, while your logistic partner happily says they will bring it in 10 -12 days.”

Helpful Report

Posted 1 year ago

Hi Jeroen, Thank you for your honest review. We are very sorry that you have experienced this issue. We have refunded your shipping costs to you. Again, we are very sorry for any inconvenienced caused. Kind Regards, SealSkinz Team.

Posted 1 year ago

“Ordered and paid extra for 2 day delivery which didn't happen. Haven't been able to use the. product as I already left on holiday.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your honest review. We are very sorry that you have experienced this issue. We have refunded your shipping costs to you. Again, we are very sorry for any inconvenienced caused. Kind Regards, SealSkinz Team.

Posted 1 year ago

“Hats are good quality, but one of the hats I ordered is too small. There are no exchanges to Canada and I emailed to confirm that I need to just send the hat back to the Canadian address provided on the website, but there has been no response in over a week. I am hesitant to just send a hat back without any confirmation that I will get a refund.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are very sorry to hear that you have not received a reply from us. We can confirm that we replied to you on 5th October with all of the returns information, is it possible that this landed in your spam/junk folder? If you could please check this we would be most grateful. Many thanks again.

Posted 1 year ago

“Unfortunately, after only light use already the seam of the cuff has completely loosened (so once all around). I have had this repaired (see attached photo). For a sock of this price range, however, this should not have happened.”

Helpful Report

Posted 1 year ago

Thank you for your honest review and for bringing this to our attention. We can see that our Support Team has been in touch directly already and we are working with you regarding a replacement pair of socks. If you have any other questions or concerns, please continue working with the Support Team or email help@sealskinz.com directly for assistance. Thank you again for taking the time to bring this matter to our attention. Kind regards, Sealskinz Team

Posted 1 year ago

“You sold me a waterproof sock with special rubber waterproof seal. They are not waterproof !”

Helpful Report

Posted 1 year ago

Thank you for your review. With regards to the function of the socks, these are constructed as a three-layer product. They have an outer layer that can get wet (this will absorb water), an inner layer, and a waterproof membrane sandwiched in between. It is this membrane that provides a barrier to water passing through the outer layer and into the socks and keeps your feet dry. All the products will keep water out up to the sewn level of the cuff (this can be seen if the socks are turned down) and they perform in the same manner as a Wellington/gumboot. If they are immersed in water above this level, they will become wet. This also applies if the cuffs are worn uncovered or with clothing tucked into them as this would allow water to splash into the sock or to run down the legs or clothing and into the socks through the cuff. The band inside the socks of our Hydrostop models provides a closer fit to the legs to help reduce the amount of water that can freely run inside the cuffs if they are worn uncovered in the wet, however, it cannot provide a vacuum or watertight seal. We do recommend that all socks are worn tucked under clothing to prevent water from running down the legs and clothing and funneling inside the cuffs. If you would like further advice, our consumer team is always very happy to help and they can be contacted via email at help@sealskinz.com If you feel that water is entering your socks due to damage or a fault with the sock, we would invite you to complete our warranty claim form to allow us to assist you further: https://www.sealskinz.com/pages/faulty-goods

Posted 1 year ago

“The day before delivery, the package was in Salzburg. I thought it would come the next day, The delivery was delayed by 5 days because it was not cleared at customs in Vienna, so it was returned to customs. This led to my mum not getting her package in time before travelling back to South Africa, so I had to pay 50 Euros to send it via DHL.”

Helpful Report

Posted 1 year ago

Thank you for your review, we are very sorry to hear that your parcel had been delayed by customs clearance. In the majority of cases, once parcels have been processed and cleared by customs, they will be returned to the courier and moved out for delivery. In the event of any complications or issues, our consumer team is happy to help and can be contacted by email via help@sealskinz.com

Posted 1 year ago

“I ordered 2 pair, of your sock/products. Most recently took a trip down the Colorado river through the Grand Canyon. I also had a rubber paddle footware that I put over my Sealskinz socks. I am hear to tell you that day one and through day seven my feat were wet . Not so much cold but very wet. The socks did fry out overnight but same result for the next seven day. So it is my expectation that when I purchase a product and it states that the product is waterproof, that it is really waterproof. That my thoughts. And by the way, the water temperature in the river was at least 50 degrees. More than chilly.”

Helpful Report

Posted 1 year ago

Hi Forrest, Thanks for leaving a review. We are so sorry to hear your Sealskinz failed you on your trip. We stand by our 100% waterproof guarantee and will be reaching out shortly to help you get a warranty claim started. Kind regards, Sealskinz Team

Posted 1 year ago

“I didn't find the products' price/value rate ok. They are average quality.”

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Posted 1 year ago

“The service and delivery where brilliant and I loved the gloves however after only a short period of time they are damaged and have holes which was disappointing as very expensive!”

Helpful Report

Posted 1 year ago

Hi Jonathan, Thank you for taking the time to submit a review. We are sorry to hear that this has happened to your gloves. We will reach out directly by email to see how we are able to help. Many thanks again for bringing this to our attention.

Posted 1 year ago

Sealskinz Ltd is rated 4.4 based on 5,845 reviews