Sealskinz Ltd Reviews

Name: Sealskinz Ltd
Address: 36 Oldmedow Rd, King's Lynn, Norfolk
Rating: 4.47

4.5 Rating 4,301 Reviews

87 %

of reviewers recommend Sealskinz Ltd

4.5

Based on 4,301 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Sealskinz Ltd:

Welcome to Sealskinz. Our passion (some might say obsession actually) is to craft the finest waterproof accessories in the world. And while waterproof will always be our #1, we also want to keep you protected from snow, sand, mud, dirt and anything else that can get in the way of doing your thing in the outdoors.

Because to so many, accessories are an afterthought. But to us at Sealskinz, they’re everything.

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Sealskinz Ltd 5 star review on 29th October 2024

Anonymous // 01/01/2019

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“Ordering with Sealskinz has been a frustrating and disappointing misadventure; after nearly four weeks and a lot of emails, I have half my order and no refund. The saga: I bought a waterproof beanie and a pair of waterproof gloves from the website, placing my order on 16th October with 48hr delivery. No order arrived; I contacted them about a week later; they told me that my order might still be on its way, and that their policy was to wait ten days to before resending packages. Ten days duly passed, and no parcel; I contacted them again; Sealskinz blamed Royal Mail and they agreed to resend it, and said that they would resend it express. Yet again, no package arrived. Sealskinz blamed DPD; DPD blamed Sealskinz. Finally, after more back and forth, Sealskinz said that they would resend it again. It finally arrived on 7th November; I excitedly opened it, and found that the hat had a large, glossy peg mark. I left it, expecting the fabric to relax, but it did not. I promptly contacted Sealskinz again; they refused to refund until I sent the damaged item back, despite clear pictures of the damage. It'll be nearly a month, and it's been an awful lot of inconvenience with no hat and no refund to show for it.”

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Posted 14 hours ago

“Wonderful service and high quality product”

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Posted 16 hours ago

Hi there, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you enjoyed our service and found our products to be of high quality. Your feedback truly motivates us to keep delivering the best experience possible to our customers. If you ever have any questions or need assistance, please don’t hesitate to reach out! Best wishes, Sealskinz Team

Posted 15 hours ago

“Great service and quality items. Will definitely purchase form this company again. One of the items I ordered the wrong size, but they were so helpful and immediately organised an exchanged.”

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Posted 18 hours ago

Hi Gillian, Thank you for your amazing 5-star review! We’re so pleased to hear that you had a positive experience with our service and that you appreciate the quality of our items. It’s great to know that our team could assist you with the exchange too! Your satisfaction is what drives us, and we look forward to serving you again in the future. If you have any questions or need assistance, just let us know! Best wishes, Sealskinz Team

Posted 15 hours ago

“Fast delivery thank you”

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Posted 21 hours ago

Hi Scott, Thank you for your awesome 5-star review! We're so glad to hear that you were pleased with the fast delivery. Your satisfaction is incredibly important to us, and we aim to provide a smooth shopping experience every time. If you have any other questions or need assistance, feel free to reach out! Best wishes, Sealskinz Team

Posted 19 hours ago

“Good quality”

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Posted 21 hours ago

Hi Peter, Thank you for your fantastic 5-star review! We’re delighted to hear that you’re satisfied with the quality of our products. Your support means a lot to us, and we strive to maintain the high standards our customers expect. If you have any further questions or need assistance, please don’t hesitate to get in touch! Best wishes, Sealskinz Team

Posted 19 hours ago

“Excellent winter hat, would definitely recommend.”

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Posted 1 day ago

Hi Matthew, Thank you for your excellent 5-star review! We’re thrilled to hear that you love your winter hat and appreciate your recommendation. Your satisfaction is our top priority, and it's wonderful to know our products are meeting your expectations. If you need anything else or have any questions, don’t hesitate to reach out! Best wishes, Sealskinz Team

Posted 19 hours ago

“Had to enquire about the status or a refund. Refunded immediately after the enquiry.”

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Posted 1 day ago

Hi C, Thank you for your 4-star review! We appreciate your feedback regarding the refund process. We're glad to hear that your inquiry was addressed promptly. Your input helps us improve our customer experience, and we’re here if you need any further assistance. Best wishes, Sealskinz Team

Posted 19 hours ago

“Easy to order online. Excellent service I ordered Saturday delivered on the Monday. My son does a lot of running and was very pleased with his hat and gloves.”

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Posted 1 day ago

Hi Kathleen, Thank you for your wonderful 5-star review! We’re so pleased to hear that you found our online ordering process easy and that your order arrived so quickly. It’s great to know your son is enjoying his hat and gloves during his runs! If you have any other questions or need assistance in the future, we’re always here for you. Best wishes, Sealskinz Team

Posted 19 hours ago

“Just ordered 2 pair of Gissing and 1 pair of Skeyton in size XL. Fit on the Skeyton is fine, but the Gissing gloves are way too small for my hands. Quality is fine on both.”

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Posted 1 day ago

Hi Mark, Thank you for your 3-star review and for sharing your experience with us! We're glad to hear that the Skeyton gloves fit you well and that you’re satisfied with the quality overall. We understand that sizing can sometimes be a challenge and we appreciate your feedback regarding the Gissing gloves. Your insights are crucial in helping us improve our products, and we're always here to assist you if you need any further help. Best wishes, Sealskinz Team

Posted 19 hours ago

“I ordered 2 pairs of gloves from Sealskinz. Both were very good quality but one pair was a bit tight. I sent these back for a larger size and this was all completed without any fuss. Excellent customer service.”

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Posted 1 day ago

Hi Nicholas, Thank you for your fantastic 5-star review! We’re delighted to hear that you found our gloves to be of great quality and that the return process was smooth for you. Customer satisfaction is our top priority, and your feedback on our service means a lot to us. If you have any more questions or need assistance in the future, we’re always here to help! Best wishes, Sealskinz Team

Posted 19 hours ago

“The best waterproof socks out there”

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Posted 1 day ago

Hi Craig, Thank you for your amazing 5-star review! We're thrilled to hear you believe our waterproof socks are the best out there. Your satisfaction is our top priority, and it’s wonderful to know that our product has met your expectations. If you have any more feedback or need assistance in the future, we’re always here to help! Best wishes, Sealskinz Team

Posted 19 hours ago

“Great customer service and quality goods”

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Posted 1 day ago

Hi Christopher, Thank you so much for your fantastic 5-star review! We’re thrilled to hear you had a great experience with our customer service and that you’re satisfied with the quality of our goods. Your kind words encourage us to continue delivering the best for our customers. If you need any assistance or have more feedback in the future, we’re always here to help! Best wishes, Sealskinz Team

Posted 1 day ago

“Bought these as a Xmas present so unable to give a full review, however, the socks arrived very quickly. Highly recommended by another cyclist so I’m sure they will keep my husband’s feet warm during the Winter months as he suffers badly from the cold. From what I can see they are of high quality and well finished off.”

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Posted 1 day ago

Hi there, Thank you for your lovely 5-star review! We’re so glad to hear that the socks arrived quickly and that they’ve been highly recommended to you. It’s great that you’re confident they’ll keep your husband’s feet warm during the Winter months. Quality is very important to us, and we appreciate your positive comments about our finish. If you or your husband have any thoughts after he tries them out, we’d love to hear from you! Best wishes, Sealskinz Team

Posted 1 day ago

“My order never arrived and I've had nothing back from the company.”

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Posted 1 day ago

Hi Jamie, Thank you for your review. We're really sorry to hear that your order hasn't arrived. We can see tat your order has been sent back to us due to this getting refused by the recipient. We have contacted you personally offering to send another order out to you. Please reach out to our customer service team so we can assist you further in resolving this matter. Best regards, Sealskinz Team

Posted 1 day ago

“You send out the form to review Sealskinz when the actual goods is yet to be delivered...come on!”

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Posted 1 day ago

Hi Andreas, Thank you for your review. We apologize for the timing of the review request and understand your frustration. We have contacted you in regards to your order stating this is ready for you to pick up. Your input is important to us, and we appreciate your understanding. Best regards, Sealskinz Team

Posted 1 day ago

“Easy Shipping, but overpriced”

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Posted 1 day ago

Hi Mar, Thank you for your 4-star review and for sharing your thoughts! We’re glad to hear that you found our shipping easy. We understand that price is a crucial factor, and we continuously strive to provide products that deliver great value for the quality offered. Your feedback is invaluable, and we appreciate your perspective. If you have any other comments or need assistance, please don’t hesitate to reach out! Best wishes, Sealskinz Team

Posted 1 day ago

“Quality is exceptional!”

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Posted 2 days ago

Hi Sevil, Thank you for your exceptional 5-star review! We’re delighted to hear that you think the quality of our products is outstanding. Your praise truly motivates us to maintain our high standards. If you have any further thoughts or need assistance in the future, feel free to reach out! Best wishes, Sealskinz Team

Posted 1 day ago

“Bearbeitung der Bestellung unkompliziert. Lieferung erfolgte zügig. Die Socken sind recht weit (ich brauche aber Größe 42,5 EU). Mit beiden Paaren hatte ich warme und trockene Füße. In meinen M.....- Barfußschuhen hatte ich auch genug Platz für die weiten Socken. Ich bin sehr zufrieden.”

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Posted 2 days ago

Hi there, Thank you for your wonderful 5-star review! We’re so pleased to hear that you found the ordering process straightforward and that the delivery was quick. It’s great that you experienced warm and dry feet with both pairs of socks! We appreciate your feedback on the sizing as well. Your satisfaction is our priority, and we’re delighted to know you’re happy with your purchase. If you need anything further, just let us know! Best wishes, Sealskinz Team

Posted 1 day ago

“The fit of the Hemptons is tight/snug, in some reviews it's mentioned that it's too small. My shoes are Gire Empire ec90 size 10 (45 eu, roadshoes) and when i first unpacked the Hemptons (size L) I thought they were too small, but they actually fitt very good,it just need a bit of handiness to pull them over your shoes (especially the first time). I like the overall quality and the used materials but have found a minor issue with the loop on the heel that can help when pulling the Hemptons over the heel of the shoe. When pulling the loop you should take care not to pull it 'away' (90 degrees) from the overshoe but pull in the same angle as the fabric. The first time almost tore loose the stitching of the loop when pulling in the wrong angle. I reinforced it manually (needle and thread) and it's perfect now.”

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Posted 2 days ago

Hi Anton, Thank you for your insightful 4-star review! We appreciate your detailed feedback about the fit of the Hemptons. It's great to hear that, despite the initial impression, you found them to fit well with a little extra effort. Your observation regarding the heel loop is valuable and we’re glad you found a solution by reinforcing it. Your experience helps us improve our designs for everyone. If there's anything more we can assist you with, please don't hesitate to reach out! Best wishes, Sealskinz Team

Posted 1 day ago

“It took too long”

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Posted 3 days ago

Hi there, Thank you for your feedback. We're sorry to hear that your experience with shipping took longer than expected. We understand that timely delivery is important and we're actively working to improve our processes. Your input is invaluable in helping us enhance our service. Best wishes, Sealskinz Team

Posted 1 day ago

Sealskinz Ltd is rated 4.5 based on 4,301 reviews