Sealskinz Ltd Reviews

Name: Sealskinz Ltd
Address: Nelson House, 9-10 Nelson Business Park,, Bergen Way,, King's Lynn, Norfolk
Rating: 4.42

4.4 Rating 5,845 Reviews

85 %

of reviewers recommend Sealskinz Ltd

4.4

Based on 5,845 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Sealskinz Ltd:

Welcome to Sealskinz. Our passion (some might say obsession actually) is to craft the finest waterproof accessories in the world. And while waterproof will always be our #1, we also want to keep you protected from snow, sand, mud, dirt and anything else that can get in the way of doing your thing in the outdoors.

Because to so many, accessories are an afterthought. But to us at Sealskinz, they’re everything.

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Sealskinz Ltd 5 star review on 19th February 2025

Anonymous

Anonymous // 01/01/2019

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“Have used Sealskinz products before ( gloves & socks ) and they are great products. Just bought waterproof cap with fast delivery and very waterproof. BUT, the metal size/fit adjustment buckle is just not up to the job as iit constantly keeps slipping open. Which meant for me ( an RYA sailing instructor), that the cap is not unusable in any wind when it is likely to blow off overboard...”

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Posted 2 years ago

“Writing a review for the product is difficult, as it's hard to balance the product's fit vs the product's quality. In terms of quality, it certainly is one of the nicest pairs of gloves I own. Warm enough to wear on my early walks to work, light enough to even do so on milder days. Perfectly all-weather (for my uses at least), as it has performed well in wind and rain scenarios. Unfortunately, despite following the size guide exactly when ordering, the proportions are off and I had to order a different pair of gloves. Fingers were uncomfortably tight, but the palm & the finger length were large enough that I wouldn't risk ordering a larger size (especially due to the return policy). The worst issue was the lack of material between the index finger and the thumb, making it very difficult to grasp anything. Is it possible I just ordered a size too small and one size up would have been fine? Absolutely. But as I am only able to order from this company online, and I cannot return the gloves I bought (nor could I order a new pair to test, depending on how strict "have not been worn or used in any way" applies), ordering gloves from Sealskinz just isn't viable. (Additionally, gloves in which I don't have to explain "no, there is no seal skin in this product" to people who see the logo is an unfortunate advantage of other brands) Overall: Glove quality? 9/10 Glove fit? 2/10 Ordering experience? 1/10”

Helpful Report

Posted 2 years ago

Thank you very much for taking the time to leave such detailed feedback. We are sorry the gloves were not a good fit for you. If you would like to return them for a refund or exchange, please get in touch with our Support Team (help@sealskinz.com) who will be happy to assist you. Many thanks again for the feedback and we look forward to helping you.

Posted 2 years ago

“I paid for delivery in a specified timeframe. The delivery arrived a week after the specified date but I was not refunded the expedited delivery fee. That aside, your product (finger glove/mittens) are superb.”

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Posted 2 years ago

Dear David, Thank you for taking the time to review our company. We are glad to hear you are enjoying our gloves but very sorry to hear your order arrived late. Please feel free to reach out to our Support Team (help@sealskinz.com) for assistance with any compensation for late delivery. Kind regards, Sealskinz Consumer Team

Posted 2 years ago

“Die Qualität der Artikel ist gut. Tragekomfort ist hoch, allerdings ist die Lebensdauer bei dem Preis enttäuschend - sehr schnelle Verschleißerscheinungen. Der Retourenprozess ist alles andere als Zeitgemäß: Die Artikel müssen eigenständig, auf eigene Kosten zurück geschickt werden und anschließend wartet man über einen Monat auf die Erstattung der Kosten.”

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Posted 2 years ago

“Je pense avoir commis une erreur de saisie de mon adresse email , je n'ai pas reçu de confirmation de vôtre part donc j'ai recommandé le lendemain. J'ai été prélevé deux fois , je vous ai contacté immédiatement pour annuler une des deux commandes, vous n'avez pas tenu compte . Pour vous retourner le colis , frais de port , frais de douane , la galère . Je garde les deux colis et je ne vous ferais pas de publicité . Dommage ...”

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Posted 2 years ago

Thank you for your review. We can confirm that the non receipt of the confirmation email had been caused by an error in spelling in the email address provided for the order. We received an email requesting a cancellation for one order, however this had been sent to us 2 days after the order had shipped and it had already been exported from the UK. Unfortuntaley we are unable to cancel orders once they have been shipped, however on this occasion, our team had provided full Returns instructions to enable the order to be returned to us once delivered. We can confirm that the order will be processed for a full refund if and when it is returned to us.

Posted 2 years ago

“Delivery service as good as expected . Item poorly described . Top of sock zero elasticity”

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Posted 2 years ago

Thank you for your review. If you are not satisfied with your product or it is not suitable, provided it is new and unworn, it can be returned to us for a full refund using our free UK returns service linked below: https://sealskinz.shipping-portal.com/

Posted 2 years ago

“Lieder waren die Handschuhe -obwohl unterschiedliche Größen bestellt wurden- in keiner Größe passend. Die Handflächen sind viel zu breit gearbeitet.”

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Posted 2 years ago

We are very sorry to hear that the gloves were not a good fit for you. We can see that the gloves have been returned to us and refunded, however please do let us know if we can be of any further assiatcne. Our team can be contacted at help@sealskinz.com

Posted 2 years ago

“Fit good and cap looks good but the strap catch detached on first use and had to be stitched back on. Poor quality.”

Helpful Report

Posted 2 years ago

We are very sorry to hear this. We’d very much appreciate the chance to hear more about this issue and see what we can do to help. If you could email help@sealskinz.com with more details the Support Team will be happy to assist you.

Posted 2 years ago

“Does not work, feet still wet.”

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Posted 3 years ago

Thank you for taking the time to leave a review. We would very much appreciate the opportunity to hear about your experience with your recent purchase and to help in the event you received faulty product. Please email help@sealskinz.com to reach our Support Team who would be happy to assist you.

Posted 3 years ago

“Size guide was off and not very easy to return”

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Posted 3 years ago

Thank you for your review, we are sorry to hear that your current size was not a good fit for you. We do offer a returns location within the US however at present we are in the process of moving our permanent location. We do ask US customers to email us via helkp@sealskinz.com to allow us to provide our US returns instructions and if you would like to do so, our team would be very happy to assist you.

Posted 3 years ago

“In January I've sent gloves and cap back, because it doesn't fit. Until today, I got no refund. How should I be satisfied?”

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Posted 3 years ago

Thank you for taking the time to leave a review. We are very sorry for any delays. All returns from Germany are sent to our Zittau fowarding facility which is only able to consolidate returns in batches once per week. These are then subject to customs clearance and any delays related to their import into the UK. Once the returns reach our UK warehouse, we are then able to process the returns in the order they are received. At this time we can see your refund and exchange were processed recently. We do ask that our customers allow up to 8 business days for their financial institution to update any billing statements to reflect any credits. We hope that this has been a satisfactory conclusion to your return. Please reach out to us via help@sealskinz.com for any other concerns.

Posted 3 years ago

“Ich hatte die Handschuhe zurückgesendet , da sie 1.schlecht verarbeitet, 2. zu groß waren, 3. auch optisch nicht gefallen haben. Der Retourevorgang war teuer und ging lange und am Ende bekam ich keine Rückerstattung sondern die Handschuhe wurden mir nochmal zugesendet. Naja...”

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Posted 3 years ago

“not warm enough and too expensive”

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Posted 3 years ago

“No shipping communication and extremely long ship time.”

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Posted 3 years ago

“I purchased winter gloves and winter waterproof socks. I used the hand measuring technique to order the correct glove size. The gloves recd were too small. I gave them away to my daughter. The winter waterproof socks aren’t warm enough at -20 C, my wool socks are better. I will save your waterproof socks for summer hiking season. Cheers, George”

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Posted 3 years ago

“Severely over priced product works well enough but overpriced for what they are. Very arrogant customer care line not helpful. Plenty of other competitors out there try them first”

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Posted 3 years ago

“Although I have taken proper measurements as per the website and ordered the next size up, all 3 pairs of glove I ordered were way too small. I had to return them and got reimbursed however still had to pay for return shipping. Product seems very nice, however sizing guide on the website is way off. My hands are average size and probably slight smaller than average.”

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Posted 3 years ago

“Better quality before.”

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Posted 3 years ago

“I ordered grey. You sent black !!”

Helpful Report

Posted 3 years ago

Dear Gregory, Thank you for your message. We are very sorry to hear that your order arrived in a different colour to your expectations. We have checked the original order details and can see that black was selected on the website when ordering. If you would like to discuss this further with our Support Team then please connect with them via help@sealskinz.com Many thanks again for getting in touch.

Posted 3 years ago

“Disappointed in the product as the clasp at the back doesn’t close securely”

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Posted 3 years ago

Thank you for taking the time to leave a review. We are sorry to hear the clasp may be broken. We would be happy to assist you with a possible replacement if you can please contact us via help@sealskinz.com.

Posted 3 years ago

Sealskinz Ltd is rated 4.4 based on 5,845 reviews