Memoria Limited Reviews

Name: Memoria Limited
Address: The Pool House, Stratton Audley, Oxford, Oxfordshire
Rating: 4.93

4.9 Rating 3,311 Reviews

99 %

of reviewers recommend Memoria Limited

Company Reviews

Metrics

Info

4.9

Based on 3,311 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were quite disappointed with the access to the Crematorium as a service prior had run over their allotted time, which made it very hard for our mourners to gain access, especially people in taxis etc.. which added to our sadness. Also the coffin was put on the rollers at the very back, which meant we felt quite far away and as it was a private committal we feel that shouldn't have been done. As we would have wanted to go up and touch coffin, but it looked like it was on a conveyer belt with lots of rollers in front. This was raised with our Funeral Directors, Keegans after service but got no response from Memoria”

Helpful Report

(Memoria@paisleywoodside.co.uk) - Posted 3 weeks ago

“Refurbishment looks a big improvement, but all did not go smoothly with the AV system. The music for the hymns was too quiet and the AV reflection time at the committal was cut off part way through.”

Helpful Report

(Memoria@paisleywoodside.co.uk) - Posted 1 month ago

“The crematorium itself was nice however we were charged double price for asking for our slot to be moved from 3pm to 4pm. We changed it a couple of days before the cremation and the slot was available But they said that 4pm Friday was a ‘priority time’ and so more expense. They didn’t inform us of the extra cost when we changed it but we were told a day later when it was too late to change again.”

Helpful Report

(Memoria Cardiff And Glamorgan) - Posted 7 months ago

“Overall I was satisfied with the service provided, however, I was very disappointed that despite permission from the writer of the music and the maker of the video, the Stuart Townend version of The Lord's My Shepherd video with words was not allowed. The other disappointment was that a CD was not played that my husband Philip Hoadley was singing on. In this age of technology I find that rather incomprehensible and very disappointing. Youngs dealt with communication with you.”

Helpful Report

(Memoria Waveney) - Posted 8 months ago

“It was very clean and tidy, nice touch of green lights around coffin but we had to have a church service that we really didn't want because its far too small, could be at least double the size”

Helpful Report

(Memoria Cardiff And Glamorgan) - Posted 8 months ago

“The cremation itself ran as it should. The staff were great and the building had been decorated to a high spec making it a pleasant place to be. However the scattering of the ashes was not such an easy process. The attendant failed to meet the family at tj agreed time. I had to call reception to ask where they were. We were told we had the wrong date, which I know is not the case. We then had to sit and watch another funeral enter the crematorium, which was upsetting given how raw our emotions were.”

Helpful Report

(Memoria@paisleywoodside.co.uk) - Posted 8 months ago

“I think it would be helpful to be able to have longer between services as we were unable to greet all attendees and many did not attend the wake. I also found it quite upsetting not being addressed by my correct name. I’m Mrs Lloyd (not Lloys)”

Helpful Report

(Memoria Cardiff And Glamorgan) - Posted 10 months ago

“Beautiful place and service but 30 mins is not long enough and having another funeral turn up as your leaving is awful and disrespectful in my opinion”

Helpful Report

(Memoria Kirkleatham) - Posted 1 year ago

“I would have given a higher rating had we not had a disappointing greeting on a cold day when we asked to stand in the area between the main door and the door into the service room whilst awaiting the arrival of the funeral car. We had said we would follow the coffin into the service but, owing to the weather, wanted to just wait inside and follow the coffin from there. The lady who greeted us was far from welcoming, neither was she understanding, and simply told us we couldn't. Had I not persisted she would clearly not have let us go inside. The previous funeral party had left at least 15 minutes before yet she was not able to give a good reason as to why we couldn't. All in all a distressing and disappointing start to what was, inevitably, going to be a challenging and upsetting time.”

Helpful Report

(Memoria South Oxfordshire) - Posted 1 year ago

“The new seating arrangement is much more comfortable and the fresh decor is nice. However, I had picked 2 tunes for entry, and instead, the first tune was played 3 times. Unfortunately, the Orders of Service had not been ordered by the undertaker and there was no backup available, such as hymn books or the ability to put the hymn words up on the TV screens. Also, the exit music started half way through the committal prayer. That was a shock. I feel people will remember the service for all the wrong reasons”

Helpful Report

(Memoria@paisleywoodside.co.uk) - Posted 1 year ago

“Lovely venue . Had issues sorting out the video and music together, although it came together for the service. Also asked for the curtains to be left open and they were closed. We never communicated with the company it was left to co op funeral people”

Helpful Report

(Memoria Waveney) - Posted 1 year ago

“All in all a nice peaceful setting and nicely conducted service. Disappointingly the deceased's surname was wrong (not just spelt incorrectly, but wrong altogether) on the plaque in the post-service reception area.”

Helpful Report

(Memoria South Leicester) - Posted 1 year ago

“Staff helpful, bit windy and cold up there. I had planned what I thought would be a very simple ceremony only about 10 mins with 3 hymns my aunt had chosen playing in the background. Howere I felt the music was too loud, as if we were expected to sing along. I should have asked for quieter music. Everything else went to plan.”

Helpful Report

(Memoria Waveney) - Posted 2 years ago

“All went well the only improvement would have been the music volume could be a bit higher”

Helpful Report

(Memoria Cardiff And Glamorgan) - Posted 2 years ago

“Excellent facility Webcam disappointing system needs modernisation so whole of chapel is seen not just first 3rows and rear of congregation”

Helpful Report

(Memoria North Hertfordshire) - Posted 2 years ago

“As expected but we felt rushed. We were a few minutes late going in but still out by 1.45. You should look at this form. Obviously culled from another survey. Highly insensitive!”

Helpful Report

(Memoria Waveney) - Posted 3 years ago

“Lovely place in a peaceful country setting. Service went well until slide photos were supposed to be shown during hymn! rest of service felt different to what we planned from then on.”

Helpful Report

(Memoria North Oxfordshire) - Posted 3 years ago

“The venue was excellent and the service well conducted and as pleasant as could be under the circumstances. I would have had no complaints until the venue's bizarre decision to then blitz me with marketing materials by mail, and email, and then to phone me up personally a few days later with a sales call masquerading as a 'checking you are ok' call. These intrusive contacts were inappropriate and upsetting, and quite wrong for a funeral venue after the fact.”

Helpful Report

(Memoria North Oxfordshire) - Posted 3 years ago

Memoria Limited is rated 4.9 based on 3,311 reviews