I would have given a higher rating had we not had a disappointing greeting on a cold day when we asked to stand in the area between the main door and the door into the service room whilst awaiting the arrival of the funeral car. We had said we would follow the coffin into the service but, owing to the weather, wanted to just wait inside and follow the coffin from there. The lady who greeted us was far from welcoming, neither was she understanding, and simply told us we couldn't. Had I not persisted she would clearly not have let us go inside. The previous funeral party had left at least 15 minutes before yet she was not able to give a good reason as to why we couldn't. All in all a distressing and disappointing start to what was, inevitably, going to be a challenging and upsetting time.