“Ordered tiles online and collected from Brixton but were the wrong size. They were very accommodating and helpful and took them back and credited my account without any issues.”
“Terry from the Sutton branch (Kimpton Estate) was incredibly helpful. Made the process from choosing a tile to picking them up from the store a very simple and enjoyable process.”
“Very pleased with the Arabella Victorian tile effect laminate. It was easy to fit and looks great. Managed to get a flash sale discount. My only criticism is about the delivery, it was very vague and said '5 to 7 working days'. There was no communication about which day it would be delivered and luckily I was in when it arrived.”
“It's a test for any company when things go wrong... in my case a broken tile on delivery. Tile giant sorted it out without any fuss within 48hr. Can't really get better than that.”
“Twice I phoned to order a sample tile so I could make my decision. Paid for the sample was re-assured on my second phone call asking if the sample had been sent & never ended up receiving the sample. Wouldn’t try again”
“Hugely impressed with the staff at Tile Giant Crawley. They were extremely helpful when we were purchasing our tiles. I had a follow up call later that day to arrange delivery, and then a call a couple of days after the delivery to check all was ok with our purchase. I’ve not experienced customer service of this standard elsewhere so thank you to the team at Crawley. I will definitely recommend to anybody.”
“The Brixton Hill store were professional, helpful and communicative regarding my order.
I would recommend them highly. The whole experience was flawless. Thank you.”
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