“We ordered online as we did now know our local store did delivery of tiles which is annoying. I found that the delivery cost was quite expensive, however the delivery time was very prompt.
Now my issues are as follows.
Make sure you check your boxes, I found many broken tiles and some boxes didn't even have the right number of tiles within it and so I then had to contact them to send out the replacements.
Not sure who does their quality control but counting to 6 tiles per box shouldn't be and isn't a hard task. Yet many of our boxes only have 5 and a number of boxes had damaged and ruined tiles (not good for the price).
Luckily the replacements were shipped out promptly and in time for the job as you cannot get them from a local store if purchased online.”
“I ordered a sample tile of porcelain brick. It really is gorgeous and I will be purchasing the full amount required when my kitchen is done in 2 months time”
“We were very disappointed by the service.
Went for click and collect service to be told, they weren't available for three more working days.
Wrong tiles dispatched, this was not picked up by the service, instead by our bathroom fitter.
Collection arranged, but the courier wouldn't collect as the tiles weren't packed. So another collection had to be arranged.
Refund arranged, but when processed they refunded 12 tiles not 112. This had to be flagged by myself, even though the refund was processed by head office.
The experience resembles a carry on sketch. I wanted tiles not a comedy sketch.”
“I have to say the service at Tile Giant is excellent. This includes the direct contact with the person at the Norwich branch, the lady I spoke to on the phone who arranged the delivery and the lady who delivered the tiles too. Well done all, sorry I don’t have your names for a personal shout out but all your efforts make a difference and are appreciated.”
“Would highly recommend tile giant. Louise and Mike were super stars in helping me make decisions and giving advice. After recently being flooded I was overwhelmed with all the choices I had to make. Louise went the extra mile each time I visited the store she's my tile hero.”
“I would say a big thank you for all the advices that Jack from the tile Giant of Norwich shop gave to me regarding the tile! Have the shop close by and actually look at the tile really helped!”
“I visited a Tile Giant store to view a tile I had seen online but informed that it was not held in store but I could purchase a full size sample which could be collected in 5 days and would be notified of its arrival.
The collection date came and passed and despite making several phone calls I was fobbed off each time. After 10 days I ordered a smaller sample online which promptly arrived a few days later.
I actually forgot I had paid for the sample at the store until I received a review request which prompted me to call the store to request a refund. The store informed me they had no record of my purchase and told me to call customer services. After explaining the situation customer services informed me they couldn’t help with issues arising in store, at which point I asked how I could raise a complaint to which I was referred back to the store who had told me they had no record of my purchase.
After explaining the situation again the customer services agent called the store and quickly resolved the issue and arranged a refund. The customer services agent at Tile Giant was brilliant and I’m grateful he was able to resolve my issue. However, if a store can’t even manage to provide a sample which has been paid for, I dread to think what they could do to an order. Unfortunately, this bad experience with the Erdington Store has put me off making a purchase.”
English
