Login
Start Free Trial Are you a business? Click Here

Tile Giant Reviews

4.1 Rating 360 Reviews
74 %
of reviewers recommend Tile Giant

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Great service, ordered some tiles and they were their for me in store at correct time.
Helpful Report
Posted 1 month ago
Many thanks John for taking the time out to leave us your review. We really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
Posted 1 month ago
Amazing service and delivery, I am very happy with TileGaint
Helpful Report
Posted 1 month ago
Many thanks Yang for taking the time out to leave us your review. We really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
Posted 1 month ago
Provided sample tiles that were well wrapped. I had occasion to speak to customer services who couldn't have been more helpful, cheerful and understanding. No hard sell either !
Helpful Report
Posted 1 month ago
Great Tiles
Helpful Report
Posted 1 month ago
Thank you for sending the tile samples I requested. It was really helpful to see them in situe.
Helpful Report
Posted 1 month ago
Excellent service. Got me my mosiac tiles that I could not get anywhere else. Thanks.
Helpful Report
Posted 1 month ago
Thank you for taking the time out to leave us your positive review, we really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
Posted 1 month ago
Ordered 48x48 Mosaic tiles. What came was 30x30. So area would be short. Got in touch and sent photo to what had come. Got a reply of sorry wrong size sent. Not we will send what your short straight away. I had to again get back in touch and ask what is being done by this as I'm short. I had to my self work out what id be short and again was told in email stating the rest will be sent out 48x48. What again came was 30x30. Luckily it was just enough to finish the job. Not good in my opinion
Helpful Report
Posted 1 month ago
The tiles are nice and seem a fair quality for the price, a few cracks here and there but expected from any tile place. I am disappointed with the customer service provided by Tile Giant. I was urged to buy more tiles than necessary (yes I know, I should have been firm) and unfortunately due to illness I was late in returning the unused boxes by a few days. I feel like as a good will gesture they could have atleast offered a credit note. I still have tiles to buy but I will now look for these elsewhere.
Helpful Report
Posted 1 month ago
Dear Yasmin, I'm really sorry to hear this but would like to thank you for taking the time out to leave us your review. Please could you give me a call on 0330 053 3362 when you get a spare moment, my name is Matt and I will try and help you out. Many thanks, Tile Giant
Posted 1 month ago
Absolutely delighted with the tiles and customer service. There was a chip in one of the mosaic tiles. Customer service were so good and replaced it extremely quickly . Thank you
Helpful Report
Posted 1 month ago
Thank you for taking the time out to leave us your positive review, we really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
Posted 1 month ago
The whole process was great, except 8 tiles were delivered broken
Helpful Report
Posted 1 month ago
Thank you for taking the time out to leave us your positive review. I'm really sorry to hear this, we wouldn't have you with broken tiles. If you'd like to send an email with an image on to our customer service team (customerservice@tilegiant.co.uk) we will look into this for you. Thank you for your feedback, and we look forward to welcoming you back soon. Many thanks, Tile Giant
Posted 1 month ago
Excellent service even put tiles in car boot for me
Helpful Report
Posted 1 month ago
Thank you for taking the time out to leave us your positive review, we really appreciate your feedback, and look forward to welcoming you back soon. Many thanks, Tile Giant
Posted 1 month ago
Hi, I am very dissatisfied. I was cheated and misled for 30 days. Then it turned out that my records are not there and will not be. Sending emails, complaints, and phone calls did not help. I feel cheated. I did not receive any compensation for keeping my money, not to mention that the renovation was postponed by about 2 weeks. Maybe it was an exception and I am unlucky. Best regards.
Helpful Report
Posted 1 month ago
Great products and great service.
Helpful Report
Posted 2 months ago
Many thanks for taking the time out to leave us such positive feedback, this is highly appreciated. We look forward to welcoming you back to Tile Giant soon.
Posted 2 months ago
A good range of product in store at reasonable prices
Helpful Report
Posted 2 months ago
Many thanks for taking the time out to leave us such positive feedback, this is highly appreciated. We look forward to welcoming you back to Tile Giant soon.
Posted 2 months ago
Very Happy with this order...
Helpful Report
Posted 2 months ago
Many thanks for taking the time out to leave us such positive feedback, this is highly appreciated. We look forward to welcoming you back to Tile Giant soon.
Posted 2 months ago
Excellent service throughout our journey with yourselves
Helpful Report
Posted 2 months ago
Many thanks for taking the time out to leave us such positive feedback, this is highly appreciated. We look forward to welcoming you back to Tile Giant soon.
Posted 2 months ago
Tiles arrived at agreed time and very polite delivery driver. However the delivery was NOT what I ordered. Wrong tile, wrong size, wrong colour. I have managed to work with what's been delivered as already booked a tiler. Not ideal However 😕
Helpful Report
Posted 2 months ago
Many thanks for taking the time out to leave us your review. I'm really sorry to hear this, please could you get in touch with our head office and ask for Matt on 0330 053 3362 and we will investigate what has happened for you. Many thanks, Tile Giant
Posted 2 months ago
The customer service team provided exceptional assistance with my recent purchase. The representatives were efficient and resolved my issue quickly. I highly recommend their services to anyone in need of assistance.
Helpful Report
Posted 2 months ago
Many thanks for taking the time out to leave us such positive feedback, this is highly appreciated. We look forward to welcoming you back to Tile Giant soon.
Posted 2 months ago
I didn’t receive my sample and have been trying to telephone for over 3 days and no one answering the phone!
Helpful Report
Posted 2 months ago
Great tiles, look lovely in my kitchen. Quick delivery!
Tile Giant 5 star review on 24th April 2025
Helpful Report
Posted 2 months ago
Many thanks for taking the time out to leave us such positive feedback, this is highly appreciated. The project really does look amazing!! We look forward to welcoming you back to Tile Giant soon.
Posted 2 months ago
Tile Giant is rated 4.1 based on 360 reviews