“Was looking around for my ceramic floor tiles and Tile Giant was the best price. Order online was ready for collection with 5 days. Cannot fault the service. The service at the Worth branch was great and he even offered to carry tiles to my car.”
“It is so difficult to get a really good idea of what a tile looks like from a small photo. It’s great that you offer this service. Really good to have an actual tile to look at the colour to see if it is really what you want.”
“Advitised as 30cm and they are not, as they were to replace 30cm tiles but being 31.5cm and patterned this does not work. In the lumber yard Eyes think I am.”
“In this day and age, I could not have had a more hassle free experience. Excellent communication and helpful informative staff, both front of house and those behind the scenes.”
“All I needed was a sample of mosaic, perfectly wrapped in lots of protection.
Previously I have received broken samples, delivered with care, thank u.”
“Ordered tiles and they were eventually delivered. The tiles were good quality. Dissapointing that I had to chase several times and the order was not showing up on the account. After installing them I asked if I could return them to any depot and there was zero response. I contacted them again and when I finally got the answer I went to return them to be told I was a day late. I raised the fact that I returned as soon as I got the answer to my questions and it was late because I had to chase the answer. They said if I had ordered in the store they would have been better equipped to answer the question which is not an adequate answer, just an excuse. I was therefore worse off for ordering the 10% waste as suggested and for not returning them due to not getting a response. They told me they would throw the tiles in the skip then trolleyed them off to the back which I suspect ended up back in the stock room.”
“My plumber suggested I visited Tile Giant Guildford to source some tiles for my bathroom. He suggested getting ceramic tiles. The two young men at the Guildford Branch were very helpful in directing me to several choices. They were very helpful and the order placed. After the job was finished I was able to take 2 boxes back and a refund was immediately paid to my credit card. I would definitely recommend Guildford Branch they were polite and helpful”
“Online website let me order and pay for the tiles we selected. 2 days later a chap from our local store said they are out ofcstock with no restock date. We said we would wait and see if they come in stock , 2 weeks later still no stock or restock date. The local store have been helpful but Online it should never have let us order in the first place. Nice tile good price but no stock.”
English
