“I returned a box of tiles to the showroom nearly 2 weeks ago no sign of a refund yet. Told by the guy in the shop that I would have to do it online after leaving the tiles with him with no receipt !!”
Thank you so much for your kind words – we’re really pleased to hear you had a great experience. It means a lot to us that you took the time to share your feedback, and we’re glad we could help with your project. If there’s anything you need in the future, don’t hesitate to get in touch!
Thank you for your feedback Amanda, this review request was for the sample you ordered on 12.07.25, Our customer service team have informed me that your bulk order of tiles will be with you tomorrow 05.08.25, if you require any more information please call team on 03300533362. You will be sent a new review request after you have received your bulk order, we appreciate any feedback and look forward to helping you with anything else you may need.
Thank you for taking the time out to leave us your positive review, this is greatly appreciated and we look forward to welcoming you back again soon, Many thanks, Tile Giant
“Not impressed! Explained to gent on phone regarding husband disability and check delivery would be possible! Delivery driver refused to deliver! Driver gave option to drop off 2 streets away and tried to tell my husband (who has a neurological condition that affects his mobility) to lift all the tile himself! Have now been waiting a refund for almost 2 weeks and keep getting passed about the houses and no one willing to resolve issues.
Absolute joke….”
Thank you for your feedback, we are sorry to hear that you had a bad experience. We have followed up on your refund, it was processed 28.07.25. If you require any further assistance please call our team 0330 053 3362.
“I ordered a sample tile. The delivery was swift, the tile was not as I expected so unfortunately no good for my job. However the quality was very good.”
Thank you for taking the time out to leave us your positive review, this is greatly appreciated and we look forward to welcoming you back again soon, Many thanks, Tile Giant
“We have had a good experience with Tile Giant. Although our order of tiles was too large for how much stock they had, their customer care team contacted us with a few different options that allowed us to come to an arrangement that worked for both of us. Thank you!”
Thank you for taking the time out to leave us your positive review, this is greatly appreciated and we look forward to welcoming you back again soon, Many thanks, Tile Giant
“The service we received from Walid at Tile Giant, Croydon was fantastic, he helped me source more of the same tile we purchased last year and managed to get them the delivered the next day.
Very professional service, thanks Walid.”
Thank you for taking the time out to leave us your positive review, this is greatly appreciated and we look forward to welcoming you back again soon, Many thanks, Tile Giant
“# Outstanding Service at TileGiant Finchley - Highly Recommended!
I recently visited TileGiant in Finchley and was absolutely blown away by the exceptional service I received. From the moment I walked in, the team went above and beyond to help me find the perfect tiles for my home renovation project.
Mickey, Jake, and Arian were incredibly knowledgeable and patient throughout the entire process. They took the time to understand exactly what I was looking for and provided numerous creative suggestions for tile combinations that I never would have considered on my own. What really impressed me was their willingness to physically move large tile samples around the shop floor so I could properly visualize how different options would look in my space - both for flooring and wall applications.
The level of personal attention was remarkable. Rather than just pointing me toward products, they actively engaged in problem-solving and helped me think through the design challenges I was facing. Their expertise and genuine enthusiasm for helping customers find the right solution really showed.
The service I received from Mickey and Jake in particular was simply outstanding. Their dedication to ensuring I was completely satisfied with my choices, combined with their professional knowledge and friendly approach, made what could have been an overwhelming decision much easier and actually enjoyable.
I'm extremely happy with both the products I selected and the entire shopping experience. TileGiant Finchley has earned a customer for life, and I will definitely be recommending them to friends and family. If you're looking for quality tiles and truly exceptional customer service, this is absolutely the place to go.
Thank you again to the entire team for making this such a positive experience!”
Thank you for taking the time out to leave us your positive review, this is greatly appreciated and we look forward to welcoming you back again soon, Many thanks, Tile Giant
“I booked a delivery of Tiles, never got any notifications about delivery, head office said don't worry you'll get an eta on day. On day nothing called Tile Giant 3 times could give ne no information, on the final call they told me I don't think this is even out for delivery. Ruined all my bathroom plans, with plumber and tiler lined up to do work. Abysmal. Avoid there are so many reliable places with delivery do not risk it!”
“Although pleased with the Tiles and purchase, very disappointed when I was told that I couldn’t return my tiles for a refund as I was 10 days over the 28 day return policy. Perhaps this should be made clearer on collection and when the delay and over order were the tilers fault it’s a shame some flexibility couldn’t be shown. Suggest an offer of a credit note for future purchases if a refund couldn’t be offered . Ian Gibson.”
“Found what I wanted, ordered the amount I was
told by my plumber/builder, paid the bill and received them on time. My builder then assured me he required 2 more packs, I didn’t say a word but he had my state, apparently it says it all!
So I ordered 2 more packs and told him to collect them on his way home; then he discovered the bottom pack were all cracked through. I contacted The Banbury store again and no problems just take extra pack. So thank you Ruth at your Banbury store, my bathroom finished without too much agro!”
Thank you for taking the time out to leave us your positive review, this is greatly appreciated and we look forward to welcoming you back again soon, Many thanks, Tile Giant
Thank you for taking the time out to leave us your positive review, this is greatly appreciated and we look forward to welcoming you back again soon, Many thanks, Tile Giant
Thank you for taking the time out to leave us your positive review, this is greatly appreciated and we look forward to welcoming you back again soon, Many thanks, Tile Giant
“Although I actually purchased the tiles through an intemediary, I twice had cause to call Tile Giant for information and on both occasions was answered by the same wonderful woman who was at once informative, helpful and reassuring.”
Thank you for taking the time out to leave us your positive review, this is greatly appreciated and we look forward to welcoming you back again soon, Many thanks, Tile Giant
“Well I thought I bought an excellent tiles but my tiler with 40 years experience said that they were the worst's tiles he had ever used chipped very easily and broke when trying to cut them
Sorry but we are thinking about taking them back up as they don't look good”
Thank you for taking the time out to leave us your positive review, this is greatly appreciated and we look forward to welcoming you back again soon, Many thanks, Tile Giant
“Really great customer service from Josh at the contact centre. We didn't have the correct number of tiles sent and a couple were cracked. They sorted it straight out and the replacement tiles were delivered the next day.”
Thank you for taking the time out to leave us your positive review, this is greatly appreciated and we look forward to welcoming you back again soon, Many thanks, Tile Giant
“I ordered a single sample tile. This has been followed up by phone calls and emails chasing me for a fuller order that were not asked for and not needed.
If I wanted to proceed I would do so, I don't need chasing.”
“Original sample orders did not arrive but after contacting their customer services we were able to get a new delivery of samples. Can't fault the parent company for follow up, they were on the ball and tried their best to help us choose the right tile and coloured grout however the samples we chose didn't work for us overall and we found an alternative elsewhere but I would consider Tile Giant again if I ever need to re-tile a room.”
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