“The whole tile samples I ordered arrived in broken into pieces. Making it difficult to assess the sample but also not giving confidence in buying in bulk”
Thank you for taking the time out to leave us your review, I'm really sorry to hear you have received some damaged tiles. We certainly wouldn't have you with any damaged tiles, if you could send over an image of the damages over to customerservice@tilegiant.co.uk we will certainly get these replaced/refunded for you. Many thanks, Tile Giant
“After inexplicably bring able to make telephone contact with any of the nearby stores ( dead numbers ) I eventually made contact via the Tile Choice chat line which was covering both websites from which point the level of service was very good”
“I bought a sample tile (some companies would send you a free sample.) It arrived wrapped in several layers of bubble-wrap but was broken into five pieces. There didn't seem to be anywhere to complain about this. All the emails they had sent me did not allow you to reply. The local showroom did give me a follow-up call. When I told them what had happened they promised to send another tile. That was a couple of weeks ago. Nothing has happened yet. So I'm not too impressed.”
“Superb customer service team. Samples arrived very quickly and queries answered almost immediately. Thanks to Gina & Josh. I Will definitely use Tile Giant again.”
Thank you for taking the time out to leave us positive review, we greatly appreciate it and we look forward to welcoming you back soon. Many thanks, Tile Giant
Thank you for taking the time out to leave us positive review, we greatly appreciate it and we look forward to welcoming you back soon. Many thanks, Tile Giant
“When I purchased online, we didn't get receipts or acknowledge.
Bad in communication
Delivery to pickup from store is very lengthy
Charges for home delivery are very high”
“I Paid for 2 sample floor tiles to make sure they matched up to our existing floor but when they came they didn't match up to there name, the grey tile said it was oak & the brown oak one said it was grey, I phoned up to get clarity, after a few emails I didn't get a definitive answer so I phoned the Kidderminster branch of tile choice which is the same company, the guy I spoke to was very helpful & it was determined that they were indeed labelled up incorrectly so it's a good job I didn't place the order before checking, it defeats the object of ordering samples, should have asked for my money back really, I ended up placing my order via tile choice rather that tike giant which also worked out a bit cheaper”
“I returned a box of tiles to the showroom nearly 2 weeks ago no sign of a refund yet. Told by the guy in the shop that I would have to do it online after leaving the tiles with him with no receipt !!”
Thank you so much for your kind words – we’re really pleased to hear you had a great experience. It means a lot to us that you took the time to share your feedback, and we’re glad we could help with your project. If there’s anything you need in the future, don’t hesitate to get in touch!
Thank you for your feedback Amanda, this review request was for the sample you ordered on 12.07.25, Our customer service team have informed me that your bulk order of tiles will be with you tomorrow 05.08.25, if you require any more information please call team on 03300533362. You will be sent a new review request after you have received your bulk order, we appreciate any feedback and look forward to helping you with anything else you may need.
Thank you for taking the time out to leave us your positive review, this is greatly appreciated and we look forward to welcoming you back again soon, Many thanks, Tile Giant
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