“I used both the Orpington and Maidstone branch recently and both times the customer service and knowledge of the staff I spoke to and dealt with were outstanding! I have zero knowledge about tiles, grout, measuring etc and they helped me with everything. My tiler also said the quality of the metro tiles I ordered were really good. Highly recommend.”
“Great tiles at a good price. Delivered on time, some were broken when they arrived but Tile Giant replaced them without any fuss and in good time. Would definitely use again”
“My local store got the tiles I needed within a few days and let me know. I collected from helpfull staff and was delighted with the results when on the wall!”
“Ordered my bathroom tiles form Tile Giant, the service was fantastic, phoned customer services and spoke to Mat who confirmed what I needed and advised me on adhesive and grout, the tiles were delivered on time by a friendly driver, tiles are now up and looking amazing, everyone who visits comments on how great they look, great company, I will defiantly use Tile Giant again.”
“The staff in the Welwyn store were very helpful in finding the tile that I had seen elsewhere, and the price was even better than their competitors. They delivered my tiles on time and I could even bring back the ones I didn't use for a refund. Very good service all round.”
“Bought tiles from here and had them delivered. Arrived on time and well wrapped. Went in store to buy some additional grout etc and the team were very helpful. Thanks”
“Company of Jokers
Tried to call their head office today (0345 307 5000) to enquire about outdoor tiles. The phone automatically and immediately hangs on. Just an inactive number! Tried to connect them via the customer service enquiries (0330 053 3362). Someone responded. I asked him which large showroom you can suggest to me near Leeds with a large number of outdoor tiles so that I can see them in person. I told him I have to drive from Leeds, please make sure they have most of the tiles listed on your website; becasue I want to see the actual tiles, not their photos. The person over the phone suggested the Doncaster branch. I drove 50 miles but literally, they had nothing in their showroom. Only a few old samples! The shop manager said unfortunately we are one of five out of 55 branches in the country that have not received the new tiles and do have not much to show you!!! Wanted to bang my head to the wall. Drove back 50 miles with no outcome. Shame on you and your idiot customer service.”
“Just before lockdown we spent a great deal of money on top quality porcelain tiles for our new bathroom. Unfortunately we have just purchased some extra as we had some damaged. When I ordered them I didn’t exactly know how many to order and was advised to order 2 boxes just in case. I was told I could return any unopened boxes. This was confirmed when I collected them. When I did return them I was told I was over the 28 days return date. It was obvious, even before a time limit was mentioned that they did not want to do a refund and were looking for a reason not to. I asked where this limit was advised and they couldn’t show me, they said it was on the original receipt, it was not! Twice I had been told I could return them, neither time was a limit given.
No where was it posted in store either. They then said the batch would have changed in this 2 or 3 days even though it had not changed in 3 years!
Be aware that customer service is not a priority for this company.”
“TileGiant, Cambridge. I just want to express my tremendous appreciation for your very helpful staff, Leon & keely. I had the daunting task, knowing nothing of tiles, to tile out my new shower & loo. Leon & Keely knew their products inside out & helped me to find what I liked, when I had no idea what I wanted to begin with! I am thrilled with the results & cannot thank & recommend them enough. Hilary, Cambridge”
“Macclesfield Tile Giant was excellent and excellent value. Wayne, Lee and Jess are a great team. Excellent service and communication at all times when we bought our bathroom wall tiles. Keep up the great work all of you.”
“We visited the cambridge store last week and all I can say is the service we was given was exceptional. We went in a bit clueless with what we needed and was assisted by Will who was helpful, knowledgable and from start to us picking up the order even helping us to the car was fantastic. when we got home we was worried we might need another box of tiles so we called the store and they where ready waiting for us when we collected them the next day assisted by Leon. Someone even called us the day before to let us know what time they shut as they did not want us having a wasted journey. Good customer service is vert rare these days so I just wanted to take the time to say how much we appreciated this experience and your 2 assistants are a credit to you. Thank you”
“We visited the Tile Giant, Meadow Trading Estate, Nottingham. James & Adam went out of their way to help & advise us in purchasing tiles for our bathroom, kitchen & extension. We were very happy with the service received today, they were very friendly and made us welcome”
“Bought tiles through Chester branch with free delivery to our new home in Eastbourne and would like to thank the store manager Ollie and his team for their help and support in arranging the delivery to the builders.
Returned the surplus tiles back to the Tunbridge Well branch for a refund. I would like to thank Nicky for her tenacity in following up with the Chester branch to resolve some admin issues. She really went the extra mile to ensure customer satisfaction.”
“Lenton Lane branch Nottingham. The service was excellent and Craig was very helpful with good product knowledge. He could not have been more helpful. The products were reasonable priced and in stock”
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