“Tile giant in Drangonsville are extremely helpful friendly staff! Only ‘all female’ branch in the area. With their expertise, we have purchased the most stunning wall tiles to do our fireplace. Thank you Debbie, Abbie, Magda & Sarah. Will definitely be back for the bathroom tiles 😊”
“Ordered midnight blue metro tiles on line to be collected at Romford branch. Received phone call from Tom at the Romford branch saying they had them in stock and I could pick them up straight away. So I drove the 20 miles to the branch.
The guy behind the counter did not have a glue what was going on he first told me that I had to wait for internet orders to come through each time I told him that I had received a phone call from Tom saying that they were in stock and to come and pick them up.
Then after trying to find the order in his paper work he ask me for an order number. I was told to come in and pick up the tiles by Tom I was not given an order number.
In the end I decided that I had made an error by buying from such incompetent company I asked for a refund which was not given rather than letting the situation getting out of hand I decided to leave and take it up with head office.
Well that was another problem each time I phoned I was told I was being put through to customer services but then was told they wasn't available and the line was cut off.
So I have learnt my lesson trade with the respectable tile outlet's will be trying again to get through to head office again today failing this credit card dispute”
“Magda at your Durham branch was extremely helpful - she returned my initial tel call ( which she couldn’t answer when I called her), answered my queries. Then when I got to the shop she showed showed me all my possible options, helped me select tiles to take home to test colour etc. And she helped me carry them to the car.. She could not have done better.”
“Very happy we got our travertine tiles for a great price !!!! Amazing customer service 😁 thank you very much Natan C 😉
strongly recommended this place”
“Avoid like the plague - won’t be using again! Ordered some grout online for click and collect at my local store. Following day I got a call from the local store stating sorry the stock checker is wrong and they don’t have my grout. Then called to a store 10 miles down the road who confirmed they had some so took the time out to drive over. When handing over the grout I could see by the date stamp that it expired 3 years ago!!!! Needless to say I didn’t take it home. Called customer services asking if they could send it me in the post instead, to be told sorry, they can’t due to all their stock being out date. They refunded me but funny old thing, still available to order online....”
“Tom was a great help ing choosing floor tiles and grout and helpng my wite load the car great service Thank you all great team service Phil +Lynne Wainwright ⁷”
“We have used tile giant many times and…
We have used tile giant many times and there service has always been very good . How ever our last order on line came after 4 weeks ( not told it would take so long ) when it arrived one part of the order was completely wrong . Now we all make mistakes but it is how you sort them. I was told I could have a refund for the unwanted tiles and in 4 days they would replace . Now I had a tiler who now had no work for 5 days so we had to go to tile giant and get them . Our local shop was out of stock so had to travel to Croydon ( from Ashford Kent) to get them . Because of the size of the order I could not use my car and so the tiler went in his van to collect.
After explaining this to customer service they said” I could have 10% of my next order”.REALLY . Their mistake has cost me a days wages and petrol and a days work behind now . I am not pleased at all”
“DO NOT ORDER FROM THIS COMPANY, charged £40 delivery to only leave the kerb side, but unable to tell me a delivery day then refused to leave by side of house as i wasn’t in. on phone call the were extremely unhelpful. bad bad company”
“Sam at the Chester store was outstandingly helpful, assisted in advising on tiles &matching grout colour for 2 different coloured tiles. Unfortunately I needed to change the order after it had gone through . It caused extra work in having to refund the original order & create a new order .Nothing was too much trouble. Much appreciated . Julia”
“he tiles we bought were good but the service we got from Tile Giant Leamington was very poor.
We bought £460 worth of tiles but due to Covid the tiler was delayed in coming to fit them by 8 weeks. so by the time we discovered that we had over ordered we were beyond the 30 day Tile Giant return limit.
We approached both the store manager and customer services all to no avail. In these difficult Covid times when everybody is trying hard to work around problems it would have been good for Tile Giant Leamington to show some flexibility and refund us for the unopened boxes that we wanted to return.
To add insult to injury we bought £170 of other tiles from the same store before we realised we needed to return some!
As good customers it would have been nice if they had been able to show some flexibility.
Very disappointed in the store manager's attitude.
If you can -go elsewhere.”
“Sam was outstanding throughout from assisting my wife with samples to an off site car park and sending a photo of a display to my E - Mail address.After making our choices he quoted and then had the Tiles delivered to his store as promised.”
“PLEASE DON’T USE, Ordering the tiles wasn’t a bad experience, but when we went to pick up the tiles we had to wait 2 hours while they looked for them, then to be told they hadn’t arrived from the warehouse. They said they would courier them to my house. The Bathroom fitter was ready to lay the tiles so had to cancel his days work, putting me out of pocket. I then went to chase up the delivery only to be told that they weren’t coming and now they were out of stock, and wouldn’t have anymore in for 2 weeks. We had to go to another tile shop which delivered the same tiles the next day. The sales assistant apologised but that doesn’t make up for the time i have waisted and the money lost. Birkenhead Store.”
“Aaron at the Blackburn store served us today and we had a great experience, very knowledgeable, helpful, patient and professional we couldn’t have asked for better service, I’ll certainly be visiting this store again for my next project and requesting his help 👍🏻”
“Bought tiles from the Coatbridge store and they had a 25% discount off ones we liked . When getting home we checked out the online website only to find the actually price we had been charged is the full price. This store is illegally putting prices up and pretending to give you a discount .
Do Not go into this store”
“Just bought bathroom tiles from the Coatbridge store. The tiles had a 25% discount off which was great , but since returning home with them and checking the full price online , the store has illegally put the price up and offering 25% which takes it down to the actual price it should be. So please beware of this company . Please don’t not trust them , go else where and get a better service”
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