Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,632 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 5 star review on 3rd September 2024

308

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good on the whole, but we’ve found that battery can come out of mounting and fall off the bike going over bumps. Needs to be strapped on with something. Luckily the battery still works”

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Posted 9 months ago

“This is just what I was looking for. It's my first e-bike and I love it. Puts a real smile on my face when the power kicks in and I find I'm using my bike LOADS more. It was a fairly simple installation apart from having to trim down the plastic pedal sensor to fit. I went for the air max battery but I live in a hilly city so it doesn't get anywhere near the maximum mileage.. perhaps 18-20k on level one assist. Support has been good and the packaging and feel of the product is excellent. My only gripe is the remaining power indicators on the battery and the control panel. They're never the same and both appear wildly inaccurate. My battery stopped providing power at the bottom of a hill yesterday even though it had 3 LEDs (40-60%) remaining. Overall a great way to convert an existing bike.”

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Posted 9 months ago

“Really excellent product. Only downside is that the seperate speed / battery indicator on the bandlebars is often different to what shows on the actual battery and can be confusing.”

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Posted 9 months ago

“The wheel rim got damaged. Swytch do not supply the rim only. They wiil supply a complete new wheel or hub at a much higher cost than a rim. Did not even supply details of the rim so i could buy one. Left with system that doesn't work. I work as a bike mechanic so I will be able to repair it in time. But I will not be recommending swytch to any of my customers who enquire electric converstions. I do recommended the Bafang system.”

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Posted 9 months ago

“Installation is definitely a faff. I ordered the OLED display which will fit only 22mm tubes max. Like most bikes my handlebars are much thicker and the gear/brake shifter assembly leaves no room at the narrow end. This is a design failing so check yours before ordering one. I will have to fabricate some kind of workaround. The installation pictures all involve old school bikes with quill stems, thin handlebars and simple steel frames which I'm sure is quite unlike the type most buyers will have. As I have a carbon front fork I also ordered the universal torque arm which apart from meaningless instructions is too thick to allow enough axle thread for the end nut and so will be returned. So definitely more than 2 hours fitting time for me.”

Helpful Report

Posted 9 months ago

“Gen 2 bracket broke, had to repair it and now battery pack has died. No support for older products from Swytch, would not buy any other product from yourself due to the lack of support and poor engineering.”

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Posted 9 months ago

“The installation went ok, but the drive cuts out intermittently. I raised support claims on the Swytch website several times, but no-one got back to me. It sort of works some of the time, but it is clunky. I have given up on this now, and will get a proper electric bike instead.”

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Posted 9 months ago

“When Swytch launched I bought a kit for my bike. It has never worked, even though I have sent videos and have received replacement parts. Total waste of money - really disappointed.”

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Posted 9 months ago

“I love my Swytch bike. However, I noticed the battery didn't hold the charge as long as advertised. It will show two bars on the powerpack, but the OLED says the battery is empty and, subsequently, cuts out.”

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Posted 9 months ago

“Would have been 5 stars but for the lack of after sales service. Product is quality but it was advertised as fitting any bike! Not so! I have a folding Apollo bike and the only place the pick-up censor will fit is on the frame behind the pedal shaft but the adjoing cable wasn't long enough to accommodate it. I therefore had to make a bracket adapted from a drain pipe to mount the censor forward of the pedals shaft. It works but it is in a precarious position and subject to damage from knocks or grounding. My gripe really is with the after sales support. Switch didn't offer any help whatsoever except to say they would put it to their technicians and get back to me! They never did!!! A longer cable would have solved the problem but that suggestion fell on deaf ears!! Shame really because it is a quality product and works very well, amazing power. I just urge you make sure it will fit your bike before committing, after all it's not a cheap purchase.”

Helpful Report

Posted 9 months ago

“I was very pleased to receive my Swytch kit, but think a 6 month wait is a bit on the long side. Installation was relatively simple, and initially the kit worked well. After about 6 months I started to notice that the power drops out intermittently, which is extremely annoying. Also the battery which is the biggest available does not last more than 25km before needing to be re-charged. I convinced my wife to buy one as well, and had the same problem, the power cuts in and out, and of course you notice it most when it is needed the most! For my kit, I received support by email, which was prompt and friendly, but has only improved the problem slightly, not cured.”

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Posted 9 months ago

“OK but battery does not last nearly as long as advertised. Battery cover v difficult to re-zip. Toggle switch too easy to switch off when plugging in to recharge”

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Posted 9 months ago

“I did enjoy my Swytch Bike because I was able to keep my everyday bike with a little extra kick. But my experience wasn’t great whist I partly stopped cycling shortly after buying, some of that was down to the hassle of the kit and because I changed job. It took me hours to install as quite fiddly and certain parts have to be highly aligned, which became harder as my bike (Specalized) had a thick drop tube that impacted the positioning of the pedal sensor (there may be a different sensor available now). This made for a ride where if the awkward alignment was out the motor would pulse with power and off putting, combined with the juddering brakes which was due to the Swytch (heavy battery), I didn’t often use it. There were also a few equipment failures that were very well handled by customer service, who I can’t fault even when I had ignored the problem for sometime and was embarrassed approaching them. I know the battery is smaller and lighter now and I reckon if your bike is suitable then it’s a great buy. I certainly don’t regret it, as it was a great introduction to electric bikes and made me realise I was happy to buy an out and out electric bike but maybe I should have done that first.”

Helpful Report

Posted 9 months ago

“Kia ora team, from New Zealand. This kit is very easy to install and the instructions were very simple to follow. I did have to wait a very long time for it to arrive to NZ and when it did, an essential component was missing. Another long wait but once it arrived the assembly was done in about 30 mins. My wife loves it. Tracking of articles in this part of the world could be improved. This system is greatly priced worldwide and I would not hesitate to get another one if I had another project bike.”

Helpful Report

Posted 9 months ago

“Fitted well my Brompton that still folds in the same compact volume. Sometime the electric motor stutters? The electrical contact of the battery could be improved.”

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Posted 9 months ago

“Customer service, including an out of warranty repair was handled very professionally.”

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Posted 9 months ago

“A great system which allows you to convert your own bike and find your legs are 30 years younger! Easy to fit and ride. Only downside is the odd ordering method which means you have to wait for the next delivery slot.”

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Posted 9 months ago

“Impressive bit of kit. All works well. Only gripe pedal sensor was broken so had to wait 10 days for replacement. The fitting wasn’t too bad fairly straightforward.”

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Posted 9 months ago

“It's a good product and much less expensive than buying an electric bike for someone who doesn't cycle often. However the old style battery for my bike didn't last long after having not charged it over the winter months. A new one was really expensive but fortunately my son upgraded to the new mobile phone sized battery and I got his old one!”

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Posted 9 months ago

“Hi, yeah kit arrived ok, and fitting the kit wasn’t too bad. But riding the bike with the weight of the battery on the handlebars is unstable. The roads aren’t great and letting go of the grips to indicate left or right is wobbly and can be dangerous. On refection the battery needs to be mounted in the frame or over the rear wheel. It’s a shame but tend to ride my bike without the battery fitted. Regards Mr D Parker.”

Helpful Report

Posted 9 months ago

Swytch Bike is rated 4.1 based on 1,632 reviews