Despite my providing accurate home address details, no switch was ever delivered to my home. I waited, contacted them, and they finally admitted it was delivered to to another state. After much more wasted time, poorly written emails on their part and frustration on my part, "ksinea" of customer support, told me I had to take it up with UPS. It would giving them the benefit of the doubt that they themselves ever even sent it to my address in NH, whihc is the address I provided them with. Maybe they messed up, and not UPS-= either way no product to NH. Over a month and still nothing to my address in NH...