Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 37,727 Reviews

95 %

of reviewers recommend Facetheory

4.7

Based on 37,727 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ich habe meine Bestellung nicht erhalten. Und keine richtige Antwort auf mein Email. Ich bin sehr enttäuscht und obwohl ich finde die Produkte sehr gut, ich werde mehr mals überlegen ob ich noch mal bei ihre etwas kaufe.”

Helpful Report

(English) - Posted 6 months ago

Hi Monica, Vielen Dank für Ihr Feedback. Wir bedauern zutiefst, dass Sie mit unserem Service unzufrieden sind und möchten uns aufrichtig für die entstandenen Unannehmlichkeiten entschuldigen. Wir möchten Sie darauf hinweisen, dass wir am 14.02. auf Ihre Anfrage reagiert und Ihnen zwei verschiedene Optionen angeboten haben. Leider haben wir darauf keine Rückmeldung von Ihnen erhalten. Es tut uns leid, wenn diese Nachricht Sie nicht erreicht hat oder wenn es dabei zu Missverständnissen gekommen ist. Wir schätzen Sie als Kunden sehr und möchten die Situation gerne klären. Bitte kontaktieren Sie uns erneut, damit wir Ihnen bei der Lösung Ihres Problems bestmöglich helfen können. Wir werden alles in unserer Macht Stehende tun, um Ihre Bestellung zu lokalisieren oder eine für Sie zufriedenstellende Alternative zu finden. Ihre Zufriedenheit ist uns wichtig, und wir hoffen, dass wir die Gelegenheit bekommen, Ihr Vertrauen wiederzugewinnen. Wir schätzen die Qualität unserer Produkte ebenso wie Sie und möchten sicherstellen, dass Sie diese auch erhalten und genießen können. MfG Facetheory Team

Posted 6 months ago

“Sorry - but I prefer the old branding. I used to love the moisterisers and the face wash. These are now completely different textures and not the same. I also cannot buy the lovely face cloths you used to have. Please go back to the old branding and the old ingredients. I dont think I will continue with your products. Have bought from the outlet a few times but the old items are now scarce.”

Helpful Report

(English) - Posted 6 months ago

Hi Michelle, Thank you for sharing your feedback about our recent changes. We understand that you strongly prefer our previous branding and formulations, particularly the moisturizers and face wash. We appreciate your loyalty to our products and the face cloths you enjoyed. We will consider your comments as we continue to evolve and improve our offerings. If you have any other suggestions or feedback, please feel free to share them with us. We value your input and hope to meet your expectations in the future. Thanks Facetheory Team

Posted 6 months ago

“I don’t see any difference to my pigmentation using this product.”

Helpful Report

(English) - Posted 6 months ago

Hi, We appreciate your feedback, and we apologise for hearing that the product did not meet your expectations. We note that you have used the product for just over two weeks. It's important to note that individual results may vary, and consistency in application is crucial for achieving the best outcomes. Combining tranexamic acid with other skincare ingredients and using sun protection can enhance its effectiveness. More noticeable changes in hyperpigmentation, including a reduction in dark spots and melasma, typically occur after 4-8 weeks of regular application. If you're not happy with your Facetheory purchase and don't see any visible improvement in your skin within 365 days, please don't hesitate to email us at help@facetheory.com for a free exchange or refund. Thanks, Facetheory Team

Posted 6 months ago

“Product came with lid off and had leaked through the box”

Helpful Report

(English) - Posted 7 months ago

Hi, We're so sorry to hear that your product arrived with the lid off and leaked through the box! That's definitely not the experience we want you to have, and we understand how frustrating that must be. Please accept our sincerest apologies for this issue. We take full responsibility for the damage and inconvenience this has caused. Our customer support team has been notified and will be in touch with you via email within 24 hours to resolve this issue. They will be happy to assist you with a replacement, a refund, or another solution that meets your needs. Thank you for your patience and understanding. We appreciate you bringing this to our attention, as it helps us improve our packaging and shipping processes to prevent similar issues in the future. Facetheory Team

Posted 6 months ago

“This product has olive oil. After using it for 4 days my face was covered in acne - and I never have acne!! Why is it so hard for companies to make good vit c? Don’t buy this product it looks very greasy on the skin, doesn’t go well under makeup and gives you acne!”

Helpful Report

(English) - Posted 7 months ago

Hi, Thank you for your feedback. I apologise for your negative experience with the Glow-C Vitamin C 20% Serum. While vitamin C serums can be beneficial for many, they may not suit everyone's skin type or needs. It's a very rare occurrence that you experience breakouts from this product as it's suitable for all skin types, including oily skin. Additionally, some people may experience skin purging when starting a new vitamin C product, which can initially look like acne. However, if you typically don't have acne, this reaction suggests the product may not be suitable for your skin. If, for some reason, you're not completely happy with a Facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 6 months ago

“The product is exactly as described. However, I purchased it on the misunderstanding that Retinol would make me look younger but when I tried it I realised that retinol itself has the effect of tightening the skin when applied, which in in effect tightens the skin, making it looser in the long term and more likely to wrinkle when not applied. I have realised that this product is not for me and will stick with moisturiser.”

Helpful Report

(English) - Posted 7 months ago

“I haven't seen any difference to my face since application.”

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(English) - Posted 7 months ago

“Unfortunately this made my skin very tight red and dry”

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(English) - Posted 7 months ago

“Facetheory used to be brilliant and I was a loyal customer. However their new packaging is awful - fiddly, wastes product and leaves a horrid greyish colour in the product. I decided to purchase some bits from the outlet but the small pots of amil whip spf had a texture so thick you could not spread it and it simply pilled on my skin - no chance of sun protection and I was very skeptical. Facetheory did refund me but I think it’s such a shame how down hill they have gone in quality and and up hill in price!”

Helpful Report

(English) - Posted 8 months ago

“After couple of weeks of using the Polypep Complex Collagen-Boosting Serum which was recommended by the sales rep at the shop, I have starting stinging sensation on my face and my face has flare up with patches of redness so I’m not impressed with the product. I have stopped using the product now.”

Helpful Report

(English) - Posted 8 months ago

“Non è arrivato nessun prodotto a destinazione”

Helpful Report

(English) - Posted 8 months ago

“Don’t like the new products or the packaging. You no longer sell the gel cleanser that I loved and I don’t like cream cleansers. Unfortunately I won’t be purchasing from you again. I have now found a better cleanser with another company so will be moving over to their products. Such a shame.”

Helpful Report

(English) - Posted 8 months ago

“Purtroppo non mi ha soddisfatta”

Helpful Report