facetheory Reviews

Name: facetheory
Address: 20-22 Wenlock Road, London, London Borough of Hackney
Rating: 4.70

4.7 Rating 37,610 Reviews

95 %

of reviewers recommend facetheory

4.7

Based on 37,610 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

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facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product came with lid off and had leaked through the box”

Helpful Report

(English) - Posted 4 months ago

Hi, We're so sorry to hear that your product arrived with the lid off and leaked through the box! That's definitely not the experience we want you to have, and we understand how frustrating that must be. Please accept our sincerest apologies for this issue. We take full responsibility for the damage and inconvenience this has caused. Our customer support team has been notified and will be in touch with you via email within 24 hours to resolve this issue. They will be happy to assist you with a replacement, a refund, or another solution that meets your needs. Thank you for your patience and understanding. We appreciate you bringing this to our attention, as it helps us improve our packaging and shipping processes to prevent similar issues in the future. Facetheory Team

Posted 4 months ago

“This product has olive oil. After using it for 4 days my face was covered in acne - and I never have acne!! Why is it so hard for companies to make good vit c? Don’t buy this product it looks very greasy on the skin, doesn’t go well under makeup and gives you acne!”

Helpful Report

(English) - Posted 4 months ago

Hi, Thank you for your feedback. I apologise for your negative experience with the Glow-C Vitamin C 20% Serum. While vitamin C serums can be beneficial for many, they may not suit everyone's skin type or needs. It's a very rare occurrence that you experience breakouts from this product as it's suitable for all skin types, including oily skin. Additionally, some people may experience skin purging when starting a new vitamin C product, which can initially look like acne. However, if you typically don't have acne, this reaction suggests the product may not be suitable for your skin. If, for some reason, you're not completely happy with a Facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 4 months ago

“The product is exactly as described. However, I purchased it on the misunderstanding that Retinol would make me look younger but when I tried it I realised that retinol itself has the effect of tightening the skin when applied, which in in effect tightens the skin, making it looser in the long term and more likely to wrinkle when not applied. I have realised that this product is not for me and will stick with moisturiser.”

Helpful Report

(English) - Posted 5 months ago

“I haven't seen any difference to my face since application.”

Helpful Report

(English) - Posted 5 months ago

“Unfortunately this made my skin very tight red and dry”

Helpful Report

(English) - Posted 5 months ago

“Facetheory used to be brilliant and I was a loyal customer. However their new packaging is awful - fiddly, wastes product and leaves a horrid greyish colour in the product. I decided to purchase some bits from the outlet but the small pots of amil whip spf had a texture so thick you could not spread it and it simply pilled on my skin - no chance of sun protection and I was very skeptical. Facetheory did refund me but I think it’s such a shame how down hill they have gone in quality and and up hill in price!”

Helpful Report

(English) - Posted 5 months ago

“After couple of weeks of using the Polypep Complex Collagen-Boosting Serum which was recommended by the sales rep at the shop, I have starting stinging sensation on my face and my face has flare up with patches of redness so I’m not impressed with the product. I have stopped using the product now.”

Helpful Report

(English) - Posted 5 months ago

“Non è arrivato nessun prodotto a destinazione”

Helpful Report