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Wilkinson Cameras Reviews

4.9 Rating 6,012 Reviews
99 %
of reviewers recommend Wilkinson Cameras
Company Reviews Product Reviews
3,139
 Metrics Info
4.9
Based on 6,012 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Wilkinson Cameras Reviews

About Wilkinson Cameras:

Wilkinson Cameras, founded in 1986, is an independent photographic retailer with 10 high street stores across the northwest of England and offering UK-wide sales through www.wilkinson.co.uk

Visit Website

Phone:

01772 252 188

Email:

sales@wilkinson.co.uk

Location:

Find your nearest store at www.wilkinson.co.uk/stores

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Mr I Mitchell
Verified Buyer
“Telephone queries have always been dealt with very professionally and found the staff very friendly and accommodating - well done.”
Helpful Report
(Online) - Posted 1 month ago
B Harrild
Verified Buyer
“The whole process of buying my Z50 II was very easy and the ‘extras’ and money off deals most welcome. Delivery was quick and entirely pain free.”
Helpful Report
(Online) - Posted 1 month ago
L Karakus
Verified Buyer
“I made an order more than one week ago, and the same day l received an acknowledgement of that order and notification that it had been shipped with FedEx. Since then, l have received an email every day informing me that my package delivery had been impacted and delivery would be the next day. The same email every day for six days. I called Wilkinson Cameras on Friday and was told someone would check and call me back. I’m still waiting. I have called again this morning, twice, and noone picks up. I am extremely frustrated - this is a birthday gift for today! Not impressed at all.”
Helpful Report
(Online) - Posted 1 month ago
Good afternoon Lisa, Thank you for your time on the phone just now. I am writing to personally apologise for the delay in your parcel and for the lack of communication you experienced. This does not reflect the high standards we strive to maintain, and I completely understand how frustrating this must have been for you. We are actively working with FedEx to resolve the situation, and they have assured us that they will provide an update by 4 pm today. I will ensure you are kept informed as soon as we receive more information. To provide a solution in the meantime, we have reserved stock for you at your local store should you wish to make your purchase in person. The store will email a Customer Order confirmation once this has been completed. Please check your junk mail folder for this if you don't see it within the next hour. Once the parcel is confirmed as being returned to us, we will promptly process your online refund. Please accept my sincere apologies for the inconvenience caused and for the lack of follow-up communication. As a senior manager, I am addressing this internally to ensure it does not happen again. Thank you for your patience and understanding. If you have any further concerns, please do not hesitate to reach out directly. Kind regards, Alex Wilkinson
Posted 1 month ago
P Peacock
Verified Buyer
“I was a littkle nervous buying my first used binoculars but was reassured buying from Wilkinson. The binoculars are fabulous value for money and just as described. The parcel came very quickly and was securely packaged. I would definitely recommend.”
Helpful Report
(Online) - Posted 1 month ago
N Evans
Verified Buyer
“It didnt go very well, problems with the delivery had a time slot courier didnt deliver said they had attempted which they never did, following day lights arrived, unfortunatley when unboxed there were issues with the diffusers dented mis shaped, rattle in one light and a zip broken on the case. Item refurned as faulty awaiting my money back. The whole experience was very disappointing.”
Helpful Report
(Online) - Posted 1 month ago
L O'Rourke
Verified Buyer
“Your services were absolutely brilliant and I received everything I wanted, thank you. One parcel was delivered via parcel force and that was atrocious due to them not delivering it about a week later than originally agreed upon. They are where my disappointment lays whereas you’re service was brilliant.”
Helpful Report
(Online) - Posted 1 month ago
Anonymous
Verified Buyer
“Good website, good value and efficient service and delivery.”
Helpful Report
(Online) - Posted 1 month ago
J Rutter
Verified Buyer
“Easy to order, exactly as described and quick delivery thank you”
Helpful Report
(Online) - Posted 1 month ago
S Lenza
Verified Buyer
“Competatively priced Item ordered with free next day tracked delivery...spot on transaction.”
Helpful Report
(Online) - Posted 1 month ago
S Calvert
Verified Buyer
“Great service,”
Helpful Report
(Online) - Posted 1 month ago
Mr T Dugdale
Verified Buyer
“Recently purchased the Nikon Zf. I've purchased 3 new cameras in recent years. All from Wilkinsons. I have always had a postive experience with staff and have and been treated respectfully by staff who are always ready and able to answer questions. Wilkinsons have always been helpful with after sales enquires. The staff at the Lancaster shop were very good. However, since it closed I have recieved the same positive experience from Wilkinsons in Kendal.”
Helpful Report
(Online) - Posted 1 month ago
N Yates
Verified Buyer
“I needed a battery charger for my camera and wasn't sure which one to order. Wilkinson quickly confirmed which model was appropriate. I placed an order which was delivered next working day.”
Helpful Report
(Online) - Posted 1 month ago
B Schiowitz
Verified Buyer
“My camera came so quickly and was in exactly th condition the mention on the site.”
Helpful Report
(Online) - Posted 2 months ago
A Redmond
Verified Buyer
“A good shopping experience with Wilkinson Cameras all round. Bought a kit of a Lumix S5ii and 2 lenses, which had a £500 off deal from Panasonic. Most shops were asking the same price, but unlike the others, Wilkinson Cameras also offered a 3 year warranty on it, so that sold me. And I like to support the smaller retailers when I can. The purchase went through without problems, and I got the despatched email half an hour after placing the order. Pretty swift and seamless process :) It arrived on time the next day (packaged well for protection) and all's working as it should. Very happy with the camera so far. Obviously I can't vouch for their after-sales service (i.e. if something goes wrong) since I haven't needed to use it, but from what I've experienced I'd happily Use Wilkinson Cameras again, and recommend them to friends.”
Helpful Report
(Online) - Posted 2 months ago
J Butler
Verified Buyer
“Online purchace. Good service and update information on a pre-order camera. Recommended supplier.”
Helpful Report
(Online) - Posted 2 months ago
R Church
Verified Buyer
“Excellent Service, Well Packed and Promptly Dispatched”
Helpful Report
(Online) - Posted 2 months ago
B Cook
Verified Buyer
“Excellent service”
Helpful Report
(Online) - Posted 2 months ago
T Catton
Verified Buyer
“Our local store couldn’t do enough to help us when we wanted to buy our son a 21st birthday present. They were helpful, attentive and responded quickly to all our questions.”
Helpful Report
(Online) - Posted 2 months ago
A Wood
Verified Buyer
“allround excellent service”
Helpful Report
(Online) - Posted 2 months ago
A Den Bakker
Verified Buyer
“Fast, competitive pricing and very accurate rating of (used) product!”
Helpful Report
(Online) - Posted 2 months ago
Wilkinson Cameras is rated 4.9 based on 6,012 reviews
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