Name: WED2B
Address: 6 Precedent Drive, Rooksley, Bradwell Common, 6 Precedent Drive, Rooksley, Bradwell Common, Milton Keynes
Rating: 4.92

“Numerous dresses on their website but once in store they tell you that 95% of the dresses you have shortlisted are obsolete, old stock that they no longer sell- so why keep them on the website as customers would expect the majority to still be current designs that you sell. In addition they carry a very limited number of sizes so again limited choice. Be aware of upselling, cost for coat hangers and bags even for underskirts when actually you could take the underskirt away in it's sealed cellophane packet rather than pay for additional bag and hanger (but they will not highlight this to you as they want to upsell) Be aware of being told that you "do really need the underskirt" it is an "essential" to prevent the dress sticking to you or being see through in natural lighting- this was clearly NOT the case for my dress who had a lining. When I tried to return the unused item they declined as it was out of 14 days and they only exchange not refund anyway. Mis selling and upselling. Alterations suggested as "straight forward, simple, easy" not the case. Very disappointed and would not return to buy bridesmaid or matron of honour dresses.”

Helpful Report

(WED2B Nottingham) - Posted 2 days ago

Thank you for sharing your feedback and we understand that you have already been in touch with our Customer Care Team regarding this matter. Our goal is for every bride to have a wonderful experience and throughout her journey with us. We’re deeply sorry to hear that on this occasion, we have not met this expectation. If you would like to discuss this further, please don’t hesitate to reach out to our Customer Care Team at customercare@wed2b.com.

Posted 1 day ago

“I was very disappointed with my recent experience when trying to buy a wedding dress from Wed2be, what should have been an exciting and happy experience for me and my sisters turned into a catalogue of problems and not credible excuses over a period of several weeks. • On my first visit to your Hull store,15/02/2025 which was my birthday that day,I was told that none of the dresses I’d selected online were available.And not in my size However, your employee Amber persuaded me to try on some different dresses. • I liked one of the dresses which fitted me and agreed to purchase that dress. I handed over the dress but somehow that was not the dress that was put in the box which I was given to take home. That alone sounds incredible how could that happen? • I was told that the right sized dress would be delivered to the store by a certain date22/02/2025 , and it wasn’t. This was my second visit to the store, and I left disappointed again. • I was told both in the store and by customer service that the dress was with a courier company, but they didn’t know where it was or when it would be delivered. This feels like a lie. We all use couriers regularly these days and we know that courier companies know exactly where packages are at any given time, and they openly invite customers to track the journey of any packages that are sent. In addition, I can’t believe a retailer would allow hundreds of pounds of stock to be unaccounted for, it’s just not credible. • When a size 14 dress was provided, my third visit, 27/02/2025 it was clear it didn’t fit and your employee Robyn later admitted that, but they said nothing at the time. The most important part of their role surely is to tell the truth, if a dress clearly doesn’t fit I’m quite frankly amazed that they didn’t say that at the time. • About five weeks after my initial visit, on my fourth visit,the right dress was delivered.10/03/2025 On my initial visit to your store in Hull on the 15th of February we were greeted by Amber. The first disappointment was when she informed me that none of the dresses, I had selected online were available in the shop. As we had travelled some way to get to the store Amber asked me what style of dress I was looking for and said that she would bring me a few dresses to try. Amber brought me three dresses to try. I tried on all three but two of them I disliked, the other dress, which was the Ivory Zion dress, I loved, but the size was too small. Amber mentioned that another bride was trying the same dress in a size 14 and if she didn’t like it, then I could try it on. Amber retrieved the dress from the other lady's cubicle, as presumably she didn’t like it. The dress was the same Zion dress that I liked, it was labelled as a size 14. The dress was a perfect fit around the stomach, and I loved it, so I decided to purchase it. My sisters loved it too, we were all very excited that we had found the perfect dress. The dress was taken into a back room to be packaged andgiven to me in a box, and we all left the store happy and excited. Imagine my disappointment when I got the dress home and tried it on again, and it didn’t fit, it was far too tight, when I looked at the label it was a size ten. I was reduced to tears, how could the shop have given me the wrong size dress, I had given them my perfect dress which had a size 14 label on it, and in that back room, they changed that for a size ten dress, which was clearly not the dress I had given them to package for me. I rang Wed2be Customer service and explained the situation. Customer service said they would arrange for a size 14 to be delivered to the Hull store. Customer service told me the dress would be delivered on Thursday 13th. I couldn’t attend on that date, so I left it a couple of days and I went to the store onSaturday the 15th with one of my sisters, so that I could try the dress on. I was very disappointed when I got to the store to be told that the dress had not arrived. I spoke to Robyn in the store, and she told me that, it was with a courier but there had been a delay, but they did not know, where the dress was or when the dress would arrive. I told her that I find that hard to believe, as I receive online shopping parcels all of the time and I can track them to the date andtime the delivery will take place. I have worked in retail, and I know how diligently stock is tracked. It’s simply not credible to say that stock worth hundreds of pounds was somewhere,but you didn’t know where it was, that doesn’t ring true on any level. We left the store, quite frankly feeling that we had been lied to, but clearly the dress was not there, and Robyn reassured me that they will be in touch with me when the dress arrives in store. I rang customer services again, only to be told that they couldn’t tell me when the dress would be delivered and that they didn’t know which store it had been collected from or where it was. Robyn in the store had told me that it had been delayed, how would you know that if you were telling me, you didn’t know where it was. This cannot be true, courier companies operate on the basis of being able to know where any item in their care is at any time, they pride themselves on keeping customers informed and proactively provide tracking references, so to be told that nobody knew where the dress was feels very much like a blatant lie. Eventually I got a message to say that the dress was in thestore. I went on my own this time. I arrived thinking that finally I would get the right dress. It was indeed a size 14 dress, but it wasn’t the same size dress that I originally purchased. I left the shop and took the dress with me fearing that if I left without it there would be a prolonged period to resolve the problem. Once again, I was in tears, I had originally purchased a dress that had a size 14 label on it, but this dress which I had been given on this visit, which was a size 14, was not the same size as the one I had tried on. When I got home and tried the dress on again, I took some video footage and sent it to customer service explaining that the size 14 dress was not the original dress that I tried on and bought from you. The only plausible explanation was that the dress that I had purchased had been mislabelled and was in fact a size 12, with a size 14 label attached. I contacted customer service again and asked to exchange this dress for a size 12 and they agreed. A size 12 was eventually delivered to the Hull store and I went in for the fourth time, this time with one of my sisters again, to try it on. Finally, this dress fitted perfectly. As I was trying the dress on, Robyn toldmy sister that she thought that I liked the size 14 dress, my sister told her that I just wanted to leave the shop as I was getting upset about the whole poor customer experience. Robyn replied and told my sister that she thought that the dress was not right. In that case why didn’t she say that at the time. How can a Senior Bridal Consultant, sell a wedding dress that is ill fitting and completely wrong for the bride and let her leave the store with it. Thankfully the size 12 did fit, and I have a dress that I love, but the whole experience has been unsatisfactory. What should be a joyous experience has been a deeply harrowing and disappointing one. In addition to the considerable emotional turmoil, and being lied to and misled, I had to make four trips to the Hull store, that has cost me money to travel and take time off work. Which in total has cost me £64.05p And my loss of earning’s I have not even included I can’t express how much this has affected me at what should be a joyful time planning for my wedding. Thankyou miss Tina walke”

Helpful Report

(WED2B Hull) - Posted 1 week ago

Hi Tina, thank you for sharing your feedback, we understand that you have already liaised with our Customer Care Team regarding this matter. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, WED2B

Posted 1 week ago

“I was scammed and my withdrawals were blocked, Sup*reme*asset*7**@**gm*ail.**com assisted me get my Money back”

Helpful Report

Posted 2 weeks ago

“I spoke to the Bristol store before coming on the day and asked for advice and how it all worked. The staff told me that you should come before the store opens as they are very busy. So this is what we did, we arrived on Sunday at 9:50 and waited outside till the store opened. There we other bride there and we all patiently waited. When the store opened there was a member of staff waiting at the front to take our details, this is when I should have none it wasn’t going to be a great experience. She wasn't welcoming or warming, poor customer service skills. This is meant to be a big day for a bride and she wasn’t giving any excitement. It’s like us being there was a nuisance. We sat down and waited. Then our lady came over who was going to help us, Abbie seemed lovely at the start but ended up not great either. We walked around the shop and I told her I want a sheath dress and she told that there wont be any dress that I want in the style i want because of my size. I am a very normal size 14/16 girl, I don’t have any issues buying clothes anywhere else. She came back with 2 different dresses that were mermaid, she didn’t show me any dresses in the sheath at all say she kept tell me ‘the don’t do sheath dresses in your size’ ‘sheath dresses come in sizes less than 14, no bigger’ Then she said ‘these 2 dresses are the only dress that will fit you unless you want a ballgown’ from looking at the website I understand that the dress come in certain sizes how she could of been nicer about it all. She made me feel fat and humongous and brought me to tears as she kept telling me my size was too big, I don’t have much body confidence anyway and she really didn’t help. I tried on 4 dresses and didn’t like any of them, she didn’t hype me up, she compliment me. She did the bare minimum I think. Then there was a dress that I saw on the rack and loved and I mentioned it to her multiple times and she kept coming back with not that dress. I asked her why won’t she bring the dress I want back. She said it won’t fit you so you can’t try it on. My mum and bridesmaid went with her to find it and took a long to time encourage her to bring it to me just to look at it. She said multiple times to my mum it won’t fit her I’m not putting it on her. She came back with the dress and I didn’t give her the choice. I knew it wouldn’t fit me, but I just wanted to see what it looked like because I loved it. She wasn’t happy about it but she did put it on. It didn’t fit and I needed a size up but it was the dress and I nearly missed out on getting my dream dress because of her. Even when I told her I think this is the one I then had to ask her to go and get me a veil she didn’t give me any compliments. She didn’t help me up. She didn’t give you the experience that you expect when you’re a bride, going to dress shopping She basically was just there to put me in and out of the dresses no personal experience at all no personality was like having a robot next to me. The only personality she did have was when she was telling me that I was too big and made me feel fat and made me cry. She went and found out where stored the dress I wanted in the size I needed but just handed over a bit of paper and left to sort out the rest. More poor customer services skills she should’ve called the store and found they out if they could hold the dress so they can get it shipped over. We had to call the store and we had to deal with it all and she just left us to it, which personally if I worked in that business, I would be doing everything to help but she really just didn’t care at this point. Don’t know if she works on commission maybe that’s why she didn’t care but, she was giving I’m done with you. Overall, it was a horrible experience at the Bristol store. All the staff were not pleasant no compliments, no good customer service skills I’m glad we left. Compared to the Shirley store, they were awful. The Shirley store were amazing and they gave me everything I expected from dress shopping and more. Abbie needs to learn a new way of saying we don’t have your size without making someone feel fat and cry”

Helpful Report

(WED2B Bristol) - Posted 2 weeks ago

We are so sorry to hear about your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. If you wish to discuss your visit in more detail, please do reach out to customercare@wed2b.com where we will be here to support you. Kind regards, wed2b

Posted 2 weeks ago

“Took my money for investment but never delivered Sup*reme*asset*7**@**gm*ail.**com helped me get my refund.”

Helpful Report

Posted 3 weeks ago

“Just be very careful read there terms and conditions as they like to rip you of by saying no refunds only exchange and double check the dress as the one I had was dirty didn't notice till I got home and hung it up marks round arms fake tan round neck and dirt on the bottom of dress took it back no other dress the same so asked for refund they said no till my partner came in and told them there term and conditions are not law and I had only had the dress a day wanted me to ring there customer service no that's there job not mine after a bit more arguing by very bad shop assistant she phoned them only to come back and say you can have a full refund but leave the shop your not welcome just goes to show when it's law they have no leg to stand on so resort to asking us to leave . If you go to a wed2be check there terms and conditions check your dress very carefully as its not brand new there words were its of the peg I will leave you to guess what that means 😉”

Helpful Report

(WED2B Derby) - Posted 3 weeks ago

Hi June, thank you for sharing your feedback, we understand that you have already liaised with our team. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, WED2B

Posted 3 weeks ago

“Don’t be scammed into buying add ons you do not need and will not use. Take your own box from Amazon for £5 and save yourself £45. Don’t get the skirts, get your dress and buy them elsewhere once you have decided on your underwear. The sales staff will aggressively push onto you these extras at hundreds of pounds. A quick FB search will show you how often people get scammed.”

Helpful Report

(WED2B Leeds) - Posted 1 month ago

Hi Fiona, thank you for sharing your feedback, we understand that you have already liaised with our Customer Care Team regarding this matter. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, WED2B

Posted 1 month ago

“Web 2 in Bolton Went with my daughter who is a size 12/14 first impression good looked like loads of choose went downhill from there sales assistant uninterested only brought 2 dresses others we had seen online not available and if we asked about other dresses same answer extremely disappointed would not go again and certainly not recommend”

Helpful Report

Posted 1 month ago

Hi Marion, thank you for sharing your feedback. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, wed2b

Posted 1 month ago

“I felt the dress was mis-sold to me as being able to be easily altered, the cost to do that was 50% of the cost of the dress. I was out of the returns window but wed2be refused to offer me an exchange even though the dress was still in store & unworn with all labels. Terrible customer service & a really upsetting experience.”

Helpful Report

(WED2B Camberley) - Posted 2 months ago

Thank you for sharing your feedback, we understand that you have already liaised with our Customer Care Team regarding this matter. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, wed2b

Posted 1 month ago

“Thank you Holli for finding me my perfect dress. Thank you for your expertise, professionalism and patience you're a star.”

Helpful Report

(WED2B Wednesbury) - Posted 2 months ago

Thank you for your kind words, and for coming to see us! We wish you all the best for your big day 💖 Best wishes, WED2B

Posted 2 months ago

“I purchased a comb, hair band, veil and wedding > dress storage bag for my daughter on 15th December 2024. I explained the wedding was on 31 December 2024. My used the comb and veil however did not use the hairband as it looked too much. The band has a tag once removed you cannot attach without it being noticeable. I took the hair and back and I was advised that they only have a 14 day EXCHANGE POLICY. So would not issue a refund, even after I logged as a complaint. PLEASE, PLEASE BE AWARE OF THIS POLICY!! I now have a £50 hair band which is of no use to me.”

Helpful Report

(WED2B London) - Posted 2 months ago

Hi Mina, thank you for sharing your feedback, we understand that you have already liaised with our Customer Care Team regarding this matter. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide. Kindest regards, WED2B

Posted 2 months ago

“Visited the Gateshead store on saturday with my friend to find her dream dress, the lady who we dealt with first was very pushy and not very friendly at all. We then were given our bridal consultant who was no better, again she was very pushy, unfriendly and rushing us. I would give zero stars if I could as it was such a shame a lovely experience was ruined.”

Helpful Report

(WED2B Gateshead) - Posted 2 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 2 months ago

“Hi all. We never post anything like this but after my experience I had on Saturday I felt I had to do something. I had been to the WED2B store in Belfast on 2 occasions to pick bridesmaid dresses for my upcoming wedding this May. Now on those 2 occasions my experience was nothing but lovely and we were treated with nothing but kindness and respect. However… My bridesmaid dresses were ready for collection so myself, my mother, the groom to be and my father went into town for lunch and to pick up the dresses on Saturday (I rang on the Friday to see if we needed an appointment and was told no just to go in). So we went to the shop around 3pm, before I even had a chance to ring the bell the girl just held a finger up to me to signal to wait so stood outside for about 3 mins. Once she came to the door I explained we were here to pick dresses up. The lady said oh well you will have to wait as I am dealing with a brides transaction which was obviously ok, my mother asked how long it would be (as my fiancé and father were standing outside in the cold), she looked at my mum and just said I don’t know a while. So my dad left and my partner came into the shop to wait. We waited for around 20ish minutes and in this time they had served a bride who got their dress and got a lovely box with their dress and then another group buying bridesmaid dresses, who were told oh thank you so much for waiting and were given their bridesmaid dresses in a white bag. Now when my bridesmaids dresses were brought out I was asked do you want to check them, which I did, they were fine. They were in 1 clear bag for all 3 dresses. I asked couldn’t have a bag for them as had to carry them to the car etc. the lady looked at me and said well I can sell you one for £12, even though the previous group didn’t have to pay for it. I said no it’s ok then. She then walked to the door opened it and stood with her back to me and looking outwards. No words of thanks, goodbye, thanks for waiting etc. We all felt as if we were being escorted out of the shop. My mother was so angry, I was nearly in tears about how bad of an experience she made picking up my dresses into. I have had nothing but lovely experiences no matter where I have went and this had just ruined the whole experience in wed2b Hopefully they will see this post and look into this terrible experience I had, as unfortunately I think the lady who I dealt with was the manager. I have never had such bad experience with something that should have been so happy and exciting for me!”

Helpful Report

(WED2B Belfast) - Posted 2 months ago

Hi Claire, thank you for sharing your feedback, we understand that you have already liaised with our Customer Care Team regarding this matter. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. We can confirm that all storage items and are individually charged and the protective white bag for your dresses would have needed to be purchased separately. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, WED2B

Posted 2 months ago

“Ein Fall für den Anwalt!!! Nach Rücksprache habe ich mein neues Kleid (OVP) in einer anderen Größe umgetauscht und musste aber jedoch das neue Kleid nochmals zahlen (zwei bezahlt aber nur eins im Besitz). Mir wurde zugesagt, dass eine Rückerstattung innerhalb 10 Tagen erfolgt. Seit 2 Monaten warte ich vergeblich auf Rückerstattung für das erste Kleid. Nach mehrfachen Anrufen, Besuchen in der Filiale und E-Mails, ist kein Mitarbeiter in der Lage den Vorgang zu klären und die Rückzahlung des ersten Kleides durchzuführen. Ich habe jetzt meinen Anwalt beauftragt.”

Helpful Report

(WED2B Gotha (DE)) - Posted 2 months ago

“Visited the Middlesbrough store before me and my friends even got up the stairs all we heard was screaming and shouting! As we got to the top nobody came to treat us we were just stood there! All the members of staff were sat on the sofa having a chat! Then we heard them swearing and calling people a bitch! We did not stay and walked straight out! Not professional and absolutely disgusting to say the least!! Will not recommend and will not visit again”

Helpful Report

(WED2B Middlesbrough) - Posted 3 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Please get in touch with our Customer Care team at customercare@wed2b.com to discuss your visit, so that we can assist our team in correcting these issues. We will also do our best to help you find your dream dress. Best wishes, WED2B

Posted 2 months ago

“I give no stars for the wed2b experience and service. It was my first time trying on wedding dresses and it was an awful experience. There was so much pressure to buy a dress and a dress I don’t even like and said wasn’t my choice. Just be careful. You are just another customer to wed2b. Another bit of commission for the sales assistant. Don’t be pressured into anything and put your foot down. Make sure you read the terms & conditions prior. These are not explained at the shop. They offer NO refunds. Also there are extras they add on and charge for so check before you pay. I am still so deflated from the whole experience when this was supposed to be such a magical happy time.”

Helpful Report

(WED2B Camberley) - Posted 4 months ago

Hi Louisa, thank you for sharing your feedback, we understand that you have already liaised with our Customer Care Team regarding this matter. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, WED2B

Posted 4 months ago

“Visiting the Bolton WED2B store was awful and made the whole experience of me finding my perfect dress miserable, i left crying and feeling so deflated. The lady we had was so rude, i wasn’t 100% sure on what i wanted so she refused to let me try any more dresses and proceeded to rip the veil and accessories out my hair and demand i take the dresses off before snatching them all away and leaving me, my mother and my nana where you try on the dresses on our own, with no goodbye, no nothing. we made our own way out after she left and never come back and it made me feel like i would never find the dress i wanted until we went to the Manchester Arndale store and the lovely lady Holly along with the other staff helped me find my perfect dress which i am so so happy with. I am so grateful for them and giving me the experience i wanted”

Helpful Report

(WED2B Bolton) - Posted 5 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit. Best wishes, WED2B

Posted 5 months ago

“We attended the Bolton store and left with the bride to be in floods of tears disappointed and disheartened as the assistant attending us was very abrupt and after trying 5 dresses told us we could not try any more ? Refused to continue to serve us and snatched the dresses and left us in the dressing area this is very unprofessional and discourteous and took the joy out of finding the perfect dress”

Helpful Report

(WED2B Bolton) - Posted 5 months ago

I am so sorry to learn of your experience in our Bolton store. We strive to offer only the very best customer service to our brides and so to hear that this was not the service you received is very upsetting to hear. Please be assured that we will investigate this internally with the Bolton store team directly to ensure that this is a one off occurrence. We recommend trying on no more than four dresses at a time to prevent the fitting-room experience from becoming overwhelming. Fortunately, our no-appointment system means that our brides are not constrained to an appointment time, and can complete the process as many times as they desire. We do apologise that this was not offered during your visit with us. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to assist further. Best wishes, WED2B

Posted 4 months ago

“After seeing a dress on the website I really liked, I visited my nearest store (45 miles away) only to be told when I got there that the dress wasn’t available (not what it said on the website) I would have to keep visiting the store to see if it had come in, they were unable to order it in for me or indeed guarantee it would be in any store out of their 50. So brides as long as your prepared to accept whatever they have in store you will be very disappointed!”

Helpful Report

(WED2B Camberley) - Posted 6 months ago

Hi Clare, thank you for sharing your feedback. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. Our off the peg service allows our brides to find their dream dress with no lengthy ordering times, however, this does mean that our stock is always subject to change. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, WED2B

Posted 6 months ago

“Ich wurde beim Kauf mit ca 200€ von der Beraterin betrogen. Sie hat mir erzählt, dass der Kimono, Kleiderhacken, Tasche & Co kostenlos sind…erst zu Hause habe ich gesehen, dass mein Kleid nur ca 800 € gekostet hat, alle weiteren Artikel standen zwar auf der Rechnung, den hat sie aber schnell in einen Briefumschlag eingepackt und mich dann schnell verabschiedet. Absoluter Betrug!!! Niemals werde ich nochmals kommen oder jemanden diesen Laden empfehlen!!! Meinen Termin hatte ich am Freitag, den 11. Sep ab 11 Uhr bei der Beraterin Radhiya. Einfach ekelhaft diese Masche!!!”

Helpful Report

Posted 6 months ago

Hallo Es tut uns sehr leid, von Ihren jüngsten Erfahrungen in unserem Geschäft in Esslingen zu hören. Als Unternehmen, das nach Kundenzufriedenheit strebt, ist dies sicherlich nicht das, was wir gerne hören würden. Wir haben einen sehr hohen Anspruch an uns selbst, und es tut uns wirklich leid zu hören, dass dieser Anspruch bei Ihrem letzten Besuch bei uns nicht erfüllt wurde. Wir wissen es zu schätzen, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen, damit wir unser Team bei der Behebung dieser Probleme unterstützen können. Bitte setzen Sie sich mit unserem Customer Care Team unter kundenservice@wed2b.com in Verbindung, um Ihren Besuch zu besprechen, und wir werden unser Bestes tun, um Ihnen zu helfen. Mit freundlichen Grüßen, WED2B

Posted 6 months ago

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