webuyanycar Reviews

Name: webuyanycar
Rating: 4.37

4.4 Rating 7,951 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,951 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hidden charges not shown on adverts and reduction on offer due to very minor blemishes.”

Helpful Report

“The guy I dealt with was very good. Received two quotes for my car and they decided to only offer on the cheapest quote saying I had put the wrong details for my car which was the reason for the higher quote, that was complete rubbish in fact my car was 3 months younger than what I had said. Also they take to long to settle any finance and payout and difference to you. Been left without a car for over a week waiting for the funds.”

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“Quick, easy, friendly and fair. Made a same day appointment and sold my car for just under £1000 than the given price. Quick sale.”

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“Car initially valued by member of team as grade 3 - had to return to complete sale a few days later and different member of team brought down to grade 4. Staff training cited for error in original assessment - frustrating and apparently not the first time it has occurred. £500 of a difference depending on who looks at car - doesn’t fill you with confidence that staff know what they are doing…”

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“Why does it take 4 days to get paid for car ?”

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“We found that the actual offer price varied massively from the quote given online and this was due to the fact that the quote online is graded as a showroom car……..never gonna happen. Found it misleading, a charge for the bank Transfer from them and then a charge for a faster payment!!! Frustrating!”

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“Process straightforward. Would expect more allowance for fair wear and tear. It seems that whenever they are presented with a vehicle they always find ways to drop the price for the smallest of matters. nearly walked away but just wanted it done.”

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“Reduced the price from the offer for minor discrepancies. Sorted the log book in 4 days. Returned and price reduced another £300 with out any changes milage etc to the vehicle. This was a prestige vehicle.”

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“Very friendly seller”

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“VERY EASY TO SELL. JOSH WAS A PLEASURE TO DEAL WITH. JUST DISAPPOINTED THAT FINAL VALUATION WAS LOWER THAN ORIGINALLY GIVEN.”

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“The guy who helped me was really nice. It’s a quicker process but price gets lowered A lot. You’d get a lot more selling privately but good for continence . Probably wouldn’t use them again if I had more time to sell private”

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“I have sold cars with we buy any car before and you k ow that imperfections and other things they will look to write the price of the quote down. However I was extremley disappointed today to be told that the price had dropped even before we looked at the car as day of my appointment was not soon enough from booking. Extremley disappointed as I would have expected a courtesy call to inform me of this which was a booking directly throughtt their site within 5 days.”

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“Acceptable quotes for a trader.”

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“Price quoted online £1500. Price offered in branch £900 despite the car being in excellent condition. Ended up at £1200. How is this a good service?”

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“Lady was very over run with lots of people wanting to be seen I had appointment and a figure made that wasn’t kept to and value of the car decreased by almost 200 pound with in day So Unfair When told as long as fall service history provided I would recicve the amount arrange the day before The lady was very good at her job And did get and resolve everything with not all the right documents So she persevered in getting the correct information”

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“Didn't get off to a good start, as long delay. Low price offered which we declined but went back the next day and haggled a little. New offer was acceptable and the deal was done. Friendly chap running the show at Chelmer Village.”

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“Knock off excessive amounts for trivial reasons”

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“Easy, quick service although disappointed price was knocked down so much.”

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“Buyer was personable and pleasant Downgrading of value disappointing wear for age no suprise-should have been part of initial valueing.”

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“Friendly service and easy transaction . However the assistant didn’t know the answer to a couple of questions I asked . Not his fault , I assume they hadn’t come up before . Also a little disappointed with the difference in the online offer and the on-site offer.”

Helpful Report

webuyanycar is rated 4.4 based on 7,951 reviews