Wayfairer Travel Reviews

Name: Wayfairer Travel
Address: Temple1852, Lower Approach Road, Bristol, Bristol, City of Bristol
Rating: 4.94

4.9 Rating 615 Reviews

99 %

of reviewers recommend Wayfairer Travel

Company Reviews

Metrics

Info

4.9

Based on 615 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

About Wayfairer Travel:

Wayfairer designs tailor-made luxury holidays, safaris, honeymoons and family holidays. We work with commitment to communities and conservation to ensure our holidays are responsible.

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Phone:

0117 313 3300

Email:

hello@wayfairertravel.com

Location:

Temple1852, Lower Approach Road, Bristol,
Bristol
City of Bristol
BS1 6QA

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"We could not be more satisfied customers! Our African adventure in Feb. 2025 was beautifully planned and orchestrated by Wayfairer. We were completely comfortable during the planning process in discussing what our bucket list included and were so impressed with how easy it was to put our 17 day trip together. Communication was excellent all throughout the process. Our preferences for food and style of accommodation were integrated perfectly.\r\nWe started in Uganda with a night in Entebbe, followed by 2 nights near the Kibale National Forest for a Chimp Trek, and 2 nights near the Bwindi Imprenetrable National Park for a Gorilla Trek. This was followed by a 1 night stay in Nairobi with visits to The Giraffe Centre and Sheldrick Elephant Orphanage. Next up we were off to the Naboisho Conservancy in Kenya for a 5 night Safari experience. We finished our epic adventure on the coast of Kenya at Manda Bay.\r\nWe are so impressed with how smoothly every aspect of this trip went. We were met at every airport and escorted to our driver, briefed upon arrival in Uganda with a review of the itinerary, what to expect and told who was meeting us at each stop and who our driver would be. Each and every person involved in escorting and driving us was so personable and knowledgable. Thank you so much to our Wild Frontier drivers David, Steffie and Frank. We were also given a chance to debrief after the Ugandan portion of the trip and give feedback as to how it all went (perfectly). The Kenyan portion of the trip was just as well organized and managed.\r\nWe had no hiccups along the way and never needed to reach out with concerns to any of the Wayfairer team. All of the accommodations met and exceeded our expectations. We felt we were given such personalized care and because we had been well prepped with the necessary vaccinations, visas, and permits, never endured any stressful delays.\r\nWe cannot thank the team at Wayfairer enough for bringing this bucket list trip of a lifetime to fruition for us."

Wayfairer Travel 5 star review on 9th March 2025

Janice And Mike Wingrove

479

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wayfairer planned and executed my dream safari in Kenya that exceeded my wildest expectations. Throughout the entire process, Ellie and Aggie were incredibly kind, knowledgeable, helpful, and responsive. Every day in Kenya was an absolute dream, and I cannot wait to return. All of the Safari camps I stayed at were wonderful, with kind and welcoming staff and expert guides. A once-in-a-lifetime experience that I will never forget!!”

Helpful Report

“Our group of 4 friends had the best time on our trip to Tanzania! Aggie & Toon were so incredibly helpful before, during, & after our trip. We gave them a broad vision of what we’d like to do, and they delivered our dream vacation! They selected 2 hotels and 3 camps, all of which were beautiful with excellent food, but best of all, the most amazing staff! We were in awe of the hospitality at the places we stayed. Everyone was so kind and made it feel like you were staying with friends. We started with a relaxing day at our hotel near Arusha, then on to 7 days of safari, then 2 days in Zanzibar. From the first airport pickup until the end of safari we were with our outstanding guide, Justin. He was such a knowledgeable and fun person- we were so happy we got to spend our safari days with him. Thanks to Toon & Aggie we knew exactly what to pack and what to look forward to, and then had all of our expectations exceeded! We absolutely recommend them to anyone planning a vacation and we already can’t wait to book our next adventure!”

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“Loved Wayfairer! Was so easy to work with and responsive to even the last minute what do I pack questions. Would definitely use again”

Helpful Report

“We've just returned from a six night safari in Samburu National Park and Ol Pojeta Conservancy. From the moment we landed in Nairobi we were looked after unbelievably well. It meant that we could relax and enjoy every moment of our wonderful and memorable trip. The before and aftercare was also very thorough and Aggie and Toon were so friendly. The two camps we stayed in were outstanding, especially Bush Camp in Ol Pojeta. What a setting! Thank you from us both. It was worth every penny we paid.”

Helpful Report

“Wayfairer were incredible in hospitality and concierge service. Ellie’s expertise booked us the best trip imaginable from start to finish and Toon helped me with every small detail after the booking for us to have the best possible experience. We’re extremely grateful and can’t wait to do it for you guys again.”

Helpful Report

“It was a perfect trip for us with excellent logistics, a good balance of culture, sightseeing and hiking and amazing locations. We are a big fan of Lotte and the excellent support of Chanelle and are already planing the next trips together.”

Helpful Report

“We could not be more satisfied customers! Our African adventure in Feb. 2025 was beautifully planned and orchestrated by Wayfairer. We were completely comfortable during the planning process in discussing what our bucket list included and were so impressed with how easy it was to put our 17 day trip together. Communication was excellent all throughout the process. Our preferences for food and style of accommodation were integrated perfectly. We started in Uganda with a night in Entebbe, followed by 2 nights near the Kibale National Forest for a Chimp Trek, and 2 nights near the Bwindi Imprenetrable National Park for a Gorilla Trek. This was followed by a 1 night stay in Nairobi with visits to The Giraffe Centre and Sheldrick Elephant Orphanage. Next up we were off to the Naboisho Conservancy in Kenya for a 5 night Safari experience. We finished our epic adventure on the coast of Kenya at Manda Bay. We are so impressed with how smoothly every aspect of this trip went. We were met at every airport and escorted to our driver, briefed upon arrival in Uganda with a review of the itinerary, what to expect and told who was meeting us at each stop and who our driver would be. Each and every person involved in escorting and driving us was so personable and knowledgable. Thank you so much to our Wild Frontier drivers David, Steffie and Frank. We were also given a chance to debrief after the Ugandan portion of the trip and give feedback as to how it all went (perfectly). The Kenyan portion of the trip was just as well organized and managed. We had no hiccups along the way and never needed to reach out with concerns to any of the Wayfairer team. All of the accommodations met and exceeded our expectations. We felt we were given such personalized care and because we had been well prepped with the necessary vaccinations, visas, and permits, never endured any stressful delays. We cannot thank the team at Wayfairer enough for bringing this bucket list trip of a lifetime to fruition for us.”

Helpful Report

“We had the most incredible and memorable trip thanks to Wayfairer travel and particularly a huge thanks to Ettiene - the man on the ground in SA. Ettiene was the first to pick up the phone to me and really listen to what I wanted and keep within budget. He was very realistic given the time of year that we wished to travel, so having his expert advise was reassuring. I’ll be honest, at first I was very sceptical choosing a company that myself and many of my well travelled friends had never heard of before. I think it was Ettiene’s knowledge of the bush that won me over and all his reassurance's along the way too. After a trip like this, I wouldn’t hesitate recommending them to anyone wanting adventure travel. They put together an unforgettable itinerary as well. Our first stop was Camp Khwai, a really beautiful rustic tented camp set opposite the river, where we saw hippos grazing. Very comfortable tents, ours had a private swimming pool, an outdoor shower and bath. We received a warm welcome from Rebecca and her team. The staff at Camp Khwai were so personable, they pulled out all the stops, including a birthday cake making my 60th birthday extra special. Emmex, our guide was unbelievable in his knowledge and ability to track the animals, we all learnt so much from him. We loved sampling some of the staple Botswanaan food cooked by the talented chef at Camp Khwai. All delicious! We were in the Delta during the rainy season, so at times animals were difficult to spot, but it did not hinder our experience at all as we did see almost everything. We were enthralled by the African skies and the sudden electric storms at sunset, a magnificent light show, it was so dramatic and well worth the raindrops! Our second stop was Zimbabwe, all transfers were seamless and went smoothly. We were met at the border and driven into the Vic Falls. We all loved the Palm River hotel, felt more like a 5 star than a 4! The grounds were impeccable with warthog, monkeys and the odd impala walking around. Ettiene had arranged a sunset cruise with dinner on the Zambezi as well as a boma dinner the following night. We did the Falls on our own and as per recommendation went to the Lookout restaurant for lunch with the most spectacular view! All in all, I cannot fault a thing, I can only share and hope others are able to do it too.”

Helpful Report

“We had a wonderful first-timer's experience in Japan in November 2024, thanks in large part to our Wayfairer guides who orchestrated all the requisite elements perfectly. Malcolm Welby and June Haranyaki each contributed to the experience. Transfers, tickets, local guides and lodging worked perfectly throughout. Meals were uniformly excellent. In total there were six of us, but we were traveling on two very different itineraries for parts of the visit, and Malcolm and June were able to seamlessly weave all of this together. Our trip was split about evenly between large cities and small countryside stays and day trips, with some very fun hiking on the Komono Kodo, terrific museums, gorgeous fall colors in the country and super local guides throughout our 25 days in Japan. All in all a great introduction to travel in Japan. A unique and highly recommended destination. You will love it.”

Helpful Report

“The quality of accommodation including the safari lodges throughout our trip exceeded our expectations. All transfers with experienced and friendly drivers were on time. Restaurant and other recommendations were extremely useful as was all the pre departure information. We would definitely use Wayfairer again.”

Helpful Report

“We had an amazing time in Sri Lanka. Lotte designed a fabulous itinerary and included many aspects that she identified through talking to us about our interests...for example adding a cooking class and train ride were real highlights. All the admin was completely smooth and we had a fantastic local guide (Jayan) for the duration of the trip. He took time to take us 'off piste' when we expressed an interest in something so we did surprising extras like unexpectedly visiting an Elephant orphanage and gifting us a home made jar of blended spices. The accommodation was fabulous - 9 Skies (former Tea Plantation manager's house) would be one of the best boutique hotels we have ever stayed in and coupled with a more traditional time in a resort this made it a really great holiday. Though we did not need assistance on the trip, Chanelle and the concierge team were always available and that is a useful backup. I would happily recommend Lotte and Wayfairer to any client who would want a truly bespoke holiday experience. Well done Wayfairer - we will be back!”

Helpful Report

“I was able to enjoy a safari in Kenya thanks to Wayfairer's excellent work and team. From top to bottom I was impressed with Wayfairer. When I began researching a safari, I reached out to five different travel agencies, but only Wayfairer (Ellie) took the time to call to get to know me and my specific interests. As a result, we built a luxury, rustic, private experience, mostly in my price point. And it was well worth it. The travel, the transfers, the properties, the animals... everything exceeded my expectations. This was my first safari and first time in Africa. I climbed Kilimanjaro and Wayfairer was flexible in helping transfer me back to Nairobi to then transfer to my safari. I stayed at two different conservancies, both offering different perspective on safari, but both were luxury and private, my goal. I was able to spend an hour with a cheetah without other people around, about 10 yards from her. You don't get that from just any safari experience! The travel/guest portal, itinerary, and information provided was highly informative. I am a big planner, and I knew exactly how this trip would work before I even flew out from home. And it worked perfectly. Airport car transfers, domestic kenya flights, pick ups by the safari company, transfers and game drives, food, lodging, everything worked as advertised. Which is saying something, there were a lot of moving parts. I never felt like I didn't have safety, knowledge, and an understanding of what I was doing and where I was during the entire trip. Peach was on point in answer my questions in advance when I needed additional details (like flights) to get my visas done. The team was responsive and eager to assist, friendly and professional in their calls and emails. The properties themselves were gorgeous and matched their photos. The experiences were as promised (night under the stars during fly camping is worth price of admission in my book), and I saw all big five and tons more (like hippo, hyena, jackals, etc). With the private tour that was booked, I moved at my speed, which involved asking a thousand questions of the guides, or just being quiet and spending an hour with the cheetah. We did a walking safari and learned about tracking. I got to hold elephant dung (was not on the 2025 bucket list!). Overall, 10/10 experience. I've already started poking around where my next adventure might be! And I feel confident that I would book with Wayfairer again for my next tailor-made adventure. Thanks Wayfairer team!”

Helpful Report

“We are very happy about our holiday with Wayfaier Travel in RPA, Esvatini and Zimbabwe. Everything was perfect organised like hotels, transport and atractions. All the time when we need we had contact with Ettienne and sometimes with Peach. Price quite affordable.”

Wayfairer Travel 5 star review on 30th January 2025

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“Wayfairer made this trip the success that it was. Eleanor and Toon were so helpful from the moment I made my first call. Everything was put together the way I wanted it and I am very particular. They answered all my questions helped me to decide certain things and helped me through a few bumps and changes along the way with no hesitation. Eleanor was very knowledgeable and her input was so valuable. Toon took over later in and helped with all my bumps. I am very grateful for all their help and so happy I entrusted them with my trip of a lifetime.”

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“Peach was there for me ANY time I had any question or needed advice. When there was a mixup with my arrival, she made everything work out in a very calm and smooth manner. I have complete trust in her, and I will use her for any future travels. Monet Storkersen”

Helpful Report

Dear Monet, Thank you so much for your kind words! We're really happy we could assist you and make sure everything worked out smoothly. Your trust means a lot, and we’d love to help with any future travels you have. Looking forward to planning more amazing trips for you! 😊 The Wayfairer Travel Team

“Wayfairer designed an absolutely incredible travel experience for my husband and I on our trip to Chile! They listened to our wants and put together a seamless itinerary that fit our every need and included all details we needed for everything to go smoothly. We would recommend for anyone looking to save all the planning time but still have confidence you will have a wonderful trip!”

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“I use Wayfairer to help me book a postponed honeymoon and they curated an African Safari and Tanzania beach day that went beyond my expectations. We truly had one of the most memorable times of our lives and it was stress-free! We definitely use Wayfairer services again.”

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“Wayfairer curated the perfect safari for our family. We were celebrating a special birthday and an anniversary, and they made sure we felt special throughout the trip. Transfers were seamless, everyone we dealt with was cheerful and simply could not do enough for us. We were a party of six, two grandparents, two parents and two teenage boys, and almost all our activities were 'private,' meaning just the six of us in a land cruiser, or dining, or just about anything we did. Only on the balloon ride over the Serengeti did we share conveyance! Of course, we saw tons of animals, including the 'big five.' What we weren't ready for was how close we got to these large, wild and potentially lethal animals. It was truly astounding. I know most everyone returns home from a safari, or river rafting trip, etc., claiming they had the best guide one can imagine. We, of course, are no exception! our guides were friendly, knowledgeable, cheerful, helpful, solicitous, ... Did I miss anything? I think what I appreciate most was how smoothly everything went. We never had to worry or wonder what was happening next, or who was taking us where. Everything was beautifully planned and executed. We could not have been more pleased!”

Wayfairer Travel 5 star review on 21st January 2025

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“We had an excellent safari to Kenya organised by Kate at Wayfairer. We had limited knowledge of Kenya so Kate recommended three different wilderness landscapes to see varying wildlife and the recommendations to visit Amboseli, Samburu and the Mara/Naboisho were perfect. We had spectacular wildlife viewing at all three particularly a pride of 19 lions in Naboisho! The Saruni Basecamp lodges were fabulous and 75% of the costs support the local community and conservancy. The guides, accommodation, food, staff, were all excellent. I would definitely recommend Wayfairer (and Saruni) and plan to use them again. Thank you also to Dalia in the concierge team who ensured everything went smoothly.”

Helpful Report

Dear Lynette, Thank you for your thoughtful review! We're delighted to hear that your safari in Kenya was such a success and that Kate’s recommendations led you to incredible wildlife experiences. Spotting a pride of 19 lions must have been unforgettable! We look forward to planning your next adventure with us and are glad Dalia was able to ensure a smooth experience. Best wishes, The Wayfairer Travel Team

“Wayfairer arranged my Xmas/New Year trip to South Africa 2024/25 with meticulous planning and professional support. They were happy to make a number of adjustments at every turn (as my plans changed) and continued with full support whilst I was away. Bravo!”

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Wayfairer Travel is rated 4.9 based on 615 reviews