Wayfairer Travel Reviews

Name: Wayfairer Travel
Address: Temple1852, Lower Approach Road, Bristol, Bristol, City of Bristol
Rating: 4.94

4.9 Rating 615 Reviews

99 %

of reviewers recommend Wayfairer Travel

Company Reviews

Metrics

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4.9

Based on 615 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

About Wayfairer Travel:

Wayfairer designs tailor-made luxury holidays, safaris, honeymoons and family holidays. We work with commitment to communities and conservation to ensure our holidays are responsible.

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Phone:

0117 313 3300

Email:

hello@wayfairertravel.com

Location:

Temple1852, Lower Approach Road, Bristol,
Bristol
City of Bristol
BS1 6QA

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"We could not be more satisfied customers! Our African adventure in Feb. 2025 was beautifully planned and orchestrated by Wayfairer. We were completely comfortable during the planning process in discussing what our bucket list included and were so impressed with how easy it was to put our 17 day trip together. Communication was excellent all throughout the process. Our preferences for food and style of accommodation were integrated perfectly.\r\nWe started in Uganda with a night in Entebbe, followed by 2 nights near the Kibale National Forest for a Chimp Trek, and 2 nights near the Bwindi Imprenetrable National Park for a Gorilla Trek. This was followed by a 1 night stay in Nairobi with visits to The Giraffe Centre and Sheldrick Elephant Orphanage. Next up we were off to the Naboisho Conservancy in Kenya for a 5 night Safari experience. We finished our epic adventure on the coast of Kenya at Manda Bay.\r\nWe are so impressed with how smoothly every aspect of this trip went. We were met at every airport and escorted to our driver, briefed upon arrival in Uganda with a review of the itinerary, what to expect and told who was meeting us at each stop and who our driver would be. Each and every person involved in escorting and driving us was so personable and knowledgable. Thank you so much to our Wild Frontier drivers David, Steffie and Frank. We were also given a chance to debrief after the Ugandan portion of the trip and give feedback as to how it all went (perfectly). The Kenyan portion of the trip was just as well organized and managed.\r\nWe had no hiccups along the way and never needed to reach out with concerns to any of the Wayfairer team. All of the accommodations met and exceeded our expectations. We felt we were given such personalized care and because we had been well prepped with the necessary vaccinations, visas, and permits, never endured any stressful delays.\r\nWe cannot thank the team at Wayfairer enough for bringing this bucket list trip of a lifetime to fruition for us."

Wayfairer Travel 5 star review on 9th March 2025

Janice And Mike Wingrove

479

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We travelled with Wayfairer to the Selous Game Reserve in Tanzania and Zanzibar in January. The holiday was well organised from beginning to end and went without any mishaps. The pre safari advice was very useful and helpful. When we had questions before the holiday Aggie dealt with them fully and swiftly. In terms of flights to and from, we booked those ourselves and for the Zanzibar to Nairobi leg used Precision Airways. That is a misnomer, our flight was cancelled 3/4 times and the plane turned up unscheduled. Random Airways would be a more accurate name. The internal flights and the transfers organised by Wayfairer went well and without problems. The Lodge in the Selous and the Pongwe Beach hotel were very comfortable and had everything you needed. The Zanzibar Palace was an interesting building but had seen slightly better days. In Stone Town we mainly ate out, but the food at the game reserve and at The Pongwe Beech was very good with a good choice both at dinner and breakfast. The staff at the two hotels were very pleasant and helpful, but the staff at the Lodge were outstanding in the attention they gave us. We did a number of game drives both on land and on the river at the Selous. The knowledge and the skill of the drivers and the guides of the animals, birds and plants was tremendous which made the drives very interesting. We also did a guided tour of Stone Town and the guide certainly knew his Town and its history and brought it to life for us. The views over the river at the Lodge in the Selous were tremendous with 'big African skies', but it was surpassed at the Pongwe Beach Hotel, I thought I had arrived in paradise and was still alive. Overall the holiday was well organised and good value for money and we enjoyed it very much. We miss the warmth and the views!”

Wayfairer Travel 4 star review on 24th February 2025

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“Our trip to South America went very smoothly. The hotel recommendations from Wayfairer were perfectly tailored for us - especially the Arena in Rio. We were very happy with the recommended day trips and the concierge service from Wayfairer.”

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“Following my initial zoom meeting with Wayfairer to outline our tastes and preferences with regard to the holiday , the Agenda that was put together suited us perfectly. We had a few questions along the way and the team were with us prior to , during and post out holiday experience . Fantastic holiday with wonderful service , thank you Lotte and Aggie.”

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“My husband and I just returned from a great trip to Victoria Falls, Botswana and Cape Town organized by Wayfairer. We had accommodations in five different places all of which we liked, and in three of them we were upgraded to higher category rooms than had been booked for us. We felt very well cared for the whole time. All the pickups, transfers and dropoffs worked incredibly smoothly. The detailed itinerary and the guest portal provided by Wayfairer prepared us well ahead of time, and, for the most part, we knew what to expect at each location. In Vic Falls and Cape Town we organized our own itineraries. In Botswana we stayed at three different safari lodges which varied from very luxurious to pretty basic (but comfortable). From the warm welcome and personal attention at each lodge to the comfort of the accommodations to the high quality games drives and other excursions with extremely knowledgeable safari guides to the healthy and delicious meals provided we could not have had a better experience. The not-so-good: We rejected the first Botswana safari lodge suggested by the company after I realized it was a massive tourist trap. (This was subsequently confirmed when I ran into some unhappy people who had stayed there.) The much more authentic and exclusive lodge booked for us instead was fabulous. Then, the last safari camp was quite different from its description in our itinerary, making it obvious that Wayfairer was in fact not familiar with this place and the details of its safari activities. In spite of that we had a great (but different) experience there. One other thing: we had several international flight connections between three different African countries which we booked ourselves. Had Wayfairer booked them for us (they offered) we could have paid considerably more. Altogether we feel Wayfairer was a good choice. We had a wonderful and worry free vacation. (But do your own research!)”

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Dear Beate, Thank you for your 4-star rating of Wayfairer Travel! We are thrilled to hear that you and Michael had a great trip to Victoria Falls, Botswana, and Cape Town organized by our team. We are also happy to hear that all the pickups, transfers, and dropoffs went smoothly, and that the detailed itinerary and guest portal provided by Wayfairer helped you prepare for your trip. Your positive feedback on the quality of the accommodations, game drives, excursions, and meals is highly appreciated. We take note of all your concerns and feedback and we apologize for any inconvenience caused. We are glad that you had a fabulous experience in the end. Regarding the last safari camp, we regret any discrepancies in its description and safari activities. We appreciate your understanding and are delighted that you still had an incredible time. Thank you for choosing Wayfairer Travel, Beate. We are delighted that you had a wonderful and worry-free vacation with us. Should you have any future travel plans, please don't hesitate to reach out. Happy travels! Best regards, The Wayfairer Travel Team

“All the -arrangements worked flawlessly. My only complaint is that the pretravel instructions didn't give a sense of how very cold it is at night and early morning. I should have packed more long pants and foregone the shorts. And visitors to Tau Pan in the Kalahari should know that it's very dusty sandy - mesh shoes/sneakers get filled with very fine sand in very short order. Camp Mopiri was a little slow - not much in the way of game. I should have booked a place in Moremi NP instead.”

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Dear Karen, Thank you so much for taking the time to share your experience with us. We are thrilled to hear that all the arrangements worked smoothly during your trip. Your feedback regarding the pretravel instructions is duly noted. We currently provide packing guidelines in your final travel document but will highlight this information so that it is highly visible. Thank you for your feedback on Tau Pan and Camp Mopiri. In the future, we would be delighted to assist you in booking a place in Moremi NP, where you can expect a higher chance of game viewing. Once again, thank you for your valuable feedback, and we hope to have the opportunity to assist you again in the future! The Wayfairer Travel Team

“Thorough and precise advise on the tour prior to trip by our travel specialist. Also during and after the holiday, Thea from the concierge team was always readily available for resolving any issues we had and followed up on how we were getting on. They were both extremely helpful and polite in dealing with us. Price of tour was definitely good value for money and made to fit around our budget with good choices of hotels and sight seeing. We would certainly be recommending Wayfairer to family and friends, at the same time look forward to booking more trips ourselves.”

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“Customer Service on-point and friendly, price correct and all connections efficient and effective. We had delayed our holiday for 2 years because of COVID and staff at Wayfairer had changed in the interim, but all links were quickly picked up and customer service was correct. Perhaps we could have been given a little more advice about our options in Cape Town, but the Safari part of the holiday was way beyond expectations and we were given the very best advice on accommodation and location.”

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“The staff at Wayfairer travel were supportive from the inception of our trip all the way till we arrived back home, even helping us sort out new plans on-the-go related to weather-related scheduling changes to our itinerary. I would definitely consider using them again for our next adventure!”

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Thank you for your lovely review, we are delighted that you had a great trip with Wayfairer Travel and we look forward to working with you again in the future. The Wayfairer Team

“Excellent holiday and everything was tailor made to suit us perfectly. The only issue we had was over our flights as no one contacted us about booking them. But once that was sorted we were well looked after and our holiday has given us wonderful family memories”

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Dear Alex, Thank you for your lovely review, we are delighted to hear that you had a fantastic trip. We are sorry about the issue with the flights but we are pleased that the rest of the trip went smoothly. We look forward to working with you again in the future. The Wayfairer Team

“Our safari holiday had been on our bucket list for a long time and the experience did not disappoint. We had an amazing time. However, certain parts were marred by miscommunication between Wayfairer and one of the tented lodges which was not what we needed on this special trip. Also, we were given the wrong answer to whether any of the accommodation had hairdryers. None of the tented lodges on our itinerary had them. A small point but when you are planning, rather a nuisance. On the plan, we were told we were flying to Arusha from the Serengeti and a driver would pick us up but on the airline ticket, we were flying to Kilimanjaro. Thank goodness Ruth picked up the mistake on our outbound flight too. Having said all of this, everyone at Wayfairer has been delightful to talk to and very enthusiastic. The guides employed in Tanzania were second to none and mistakes aside, we still had a great time.”

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Dear Claire, Thank you for taking the time to leave a great review. We are so pleased that you had a fantastic trip to Tanzania and we are sorry about those miscommunications and we are pleased that they were corrected by Ruth. We are pleased that you had a good experience with the Wayfairer Team. The Wayfairer Team

“We had an amazing holiday with Wayfairer on a safari adventure - very much a trip of a lifetime for us and we saw some incredible wildlife. Although expensive it was good value and the advice and guidance we had about our itinerary was excellent. For example, having our vehicle gave us the maximum flexibility - There were a few 'blips' with some of the planning but this was a very complex holiday with lots of moving parts. Fantastic experience”

Wayfairer Travel 4 star review on 25th July 2023

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Dear Andrew, Thank you for taking the time to leave a lovely review, what amazing photos! We are delighted to hear that you had an incredible safari and saw lots of wildlife throughout your trip. We are so pleased to hear that you had a great experience with the Wayfairer Team and we look forward to working with you in the future. The Wayfairer Team

“Very helpful service. I really enjoyed the trip.”

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Dear Joey, Thank you for taking the time to leave a great review. We are so pleased you had an enjoyable trip and look forward to working with you again in the future. The Wayfairer Team

“Our trip was initially planned for September 2020, moved to 2021, and we eventually made it in October 2022. The original trip was well planned and we received a lot of help and advice, but by the time of planning the trip in 2022 Wayfairer staff had changed and there were one or two issues. Fortunately they were sorted out before we travelled. All of the places we stayed, mainly suggested by Leonie were excellent. We were met on time everywhere by helpful drivers and guides. The highlights of the trip were Grootbos and Dulini, which combined a high level of service with a warm and friendly approach to guests. The apartment in Cape Town was one of the closest to the V and A waterfront, which was a plus during loadsharing. I think that Wayfairers should warn visitors to South Africa about electricity cuts and point them to the loadsharing app which provides times of the cuts each day in a specific town. The hotel on Franschoek was very central, but in Mossell Bay and Plentenburg they were a bit out of town, although very good. Altogether it was one of the best holidays we have had, and the organisation by Wayfairer certainly helped to make it.”

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Dear Clive, Thank you for taking the time to leave such a lovely review of your trip to South Africa. We're delighted you had such a lovely time and left with good memories, despite some of the hiccups you faced due to the pandemic and South Africa's ongoing load-shedding. We very much look forward to helping you plan your next adventure, The Wayfairer Team

“Sales Manager Josh did a 5 star job listening to our specific needs for family rooms/suites and quieter hotels for an autistic child. The guides/drivers were hard working, polite and knew their wildlife. They put us in good positions to see the wildlife while being respectful of each animals space and movement. Driving was safe. Camps and hotels were all comfortable and clean. Food was good throughout and excellent at the tented safari lodge, although their security wasn’t great. Service levels were good throughout and outstanding at Hodi Hodi in Zanzibar, dealing with a full suitcase of dusty safari clothes arranging trips and enticing the local wildlife into the poolside garden. Enjoy the eclectic mix of subsistence fishing, seaweed gathering, tourism vendors and some inexpensive seafood gastronomy all set in the stunning Beaty of Zanzibar’s beaches. Avoid any dolphin trip, it’s dangerous harassment and only pay for a dive trip in arrears if they guarantee no blue jellyfish / Portuguese Man o War - if they’re taking you on a dive trip they should know what’s in the water.”

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Dear Peter, Thank you for taking the time to leave us such a lovely review. We're so happy to hear you had a great experience working with Josh and that your trip to Tanzania was so wonderful. We agree that dolphin trips in Zanzibar should be avoided, and we include a note on this in the Destination Notes in your Travel Pack. Unfortunately the boat drivers on these excursions have no interest in animal behaviour or conservation so it's not something we recommend. It's unfortunate you had to witness that, but hopefully it didn't overshadow all the fantastic parts of your trip too much and has provided some great insight into the value of responsible travel. We look forward to working with you again in the future, The Wayfairer Team

“Overall a great Company to do business with and particularly in terms of responding quickly to the many questions I had and the willingness to lean forward to help - like pointing out flights I’d booked were likely to get cancelled. Another real benefit was having reps in country to provide help and advice. Everybody was pleasant, knowledgeable and helpful. Their recommendations for the Lodges were excellent and as described. One star is missing because there is always room for improvement! In this case it’s the minor details like we didn’t get a map for our road trip (yes, GPS worked well). Nevertheless thoroughly recommend this Company.”

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Dear Mike, Thank you for taking the time to write a review for us. We're delighted to hear you had such a positive experience working with our team and that everything came together for you so well. We're sorry to hear that your expectations of receiving a paper map fell short, which we'll certainly take into account for future travellers. We look forward to working with you again in the future. The Wayfairer Team

“Enjoyable holiday overall. First safari camp was very good, second safari camp could have been slightly better.”

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Dear Tony, Thank you for taking the time to leave us a review. We're so happy to hear you had a wonderful trip overall. It's unfortunate that one of the camps you stayed at didn't quite meet your expectations. We'd very much appreciate some information with regards to where you think they can improve, as it's most certainly feedback the camp itself will value, so a member of our concierge team will be in touch to follow up. We look forward to working with you again in the future, The Wayfairer Team

“Wayfairer Travel worked hard in the current difficult and ever-changing circumstances to ensure we had a fabulous holiday. I would definitely use Wayfairer Travel again in the future. Thank you Maggie and Carmen.”

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Hi Vickie, Thanks for your positive review, we really appreciate it and are so pleased that you had a fabulous holiday. We'd be delighted to help you plan your next great holiday adventure, please don't hesitate to get in touch :) Thanks again, The Wayfairer Team

“Very helpful. We had a great holiday. Slight issue with the internal flight to the game reserve but otherwise everything ran like clockwork. Thea took time to listen to us and tailor the holiday accordingly. Good advice regarding the accommodation. We loved each place we stayed at. Would definitely recommend.”

Wayfairer Travel 4 star review on 22nd July 2019

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Hi Gill, thank you so much for your review, and we're delighted you had a great holiday. We have subsequently investigated the transfer with our supplier and have taken action accordingly. We hope to welcome you again soon for your next tailor-made travel experience. All the best, Wayfairer

“First off, I want to say that the two people who impacted my trip the most were Mirenyo (Mirenyo Lucas Kivuyo) and Modi (Izina Mshana), my two guides. If you are booking through Wayfairer or Fair travel, they are both worth requesting as they were an amazing team and made the experience unforgettable. I could not say enough good things about them! Now for some more specific details about my trip though, but more about them later! I happened upon Wayfairer/Fair travel through the Responsible Travel website. They provided me with three recommendations and I was most impressed by Wayfairer, who were very up front about their mission to provide treks by fairly treated employees (guides, cooks, porters). From doing the math (costs including salaries of each employee, daily park pass, tents, food, ancillary team costs, etc), it is very clear that many companies do not treat their employees fairly. The easiest place for money to come from seems to be the bottom of the food chain or the porters. Many of these companies then rely on tips to survive, which is not a reliable way to run a business. Wayfairer/Fair Travel actually creates their employee salaries with a tip already factored in. However after spending 8 days with my group, I still wanted to leave a small tip of $280 or $20 per person (which was about one extra day of work for most of the team). While I was very excited to have booked with a company that reflected such a socially and environmentally-sustainable philosophy, there were several instances that Wayfairer's lack of communication made me nervous. Occasionally, their email response times were long or I had received a generic email about payment that went into my spam folder, with no follow-up. Furthermore, while Tom did send us a general packing list several weeks before the trip, it would have been a lot more beneficial if a phone call had been scheduled to go over the details of what he (or the Fair Travel crew) would suggest bringing on the trip. While the provided packing list listed things as required, recommended or optional, it was still very hard to navigate. How many days should I expect it to be cold, how many layers will I be wearing (at camp and while hiking), how many people are happy they brought hand warmers? Some of these questions I would not have even thought of until afterwards, but it would have been nice if Wayfairer had anticipated them and provided more guidance. Another area where I feel Wayfairer could improve on would be better guidance on the different types of medication that are usually taken while on the mountain. While I do understand that Wayfairer cannot give firm recommendations since they are neither doctors or know a person’s medical history--in truth, medication is a very important part of the climb. Although it may not be required, enough people are taking it to make your clients want to be aware of it. Wayfairer only recommended we consult with a doctor, but Wayfairer should be the experts because to be honest, doctors are not (and I am a doctor!). For most doctors in the US, their training on altitude sickness will be comprised of a brief review of acetazolamide (Diamox) which they are taught can be helpful for altitude sickness. They will not know anything more about the research, more recent literature or even dosages. Wayfairer should know the most recent research and be able to tell me “Research suggests acetazolamide/steroids/NSAIDs may be helpful for altitude sickness, typically given in doses of ____. However, as I am not a medical professional, I am not able to prescribe any of these to you or give you precise recommendations”. As I am a doctor, I reviewed the literature on both acetazolamide and steroids (dexamethasone/prednisone) as they relate to altitude sickness. My sister and I both took 250mg of acetazolamide twice daily as well as ibuprofen three times per day (as suggested to be helpful for inflammation by more recent research). On summit night, we both took a 1 mg/kg pulse dose of prednisone. While no one person can say whether this medication got us to the top without any problems, we did make it with my sister only getting a mild headache as we reached the summit. As for the entire crew that traveled with us up the mountain, they were absolutely amazing. Mirenyo and Modi were our head and assistant guides and they were the perfect team. Mirenyo was personable, incredibly engaging, funny, and added a boost of positive energy when my sister and I were starting to feel sluggish or tired. Modi was more reserved, but very sweet, helpful, and conscientious. They were the perfect balance. They helped each other out and were the primary reason we made it to the top for sunrise. During the summiting hike, my sister and I were struggling to stay motivated to make it to the top, but we were so grateful that Mirenyo kept pushing us to not give up. By the end of the trip, my sister and I felt very connected to our entire team. Unfortunately, all week I was experiencing mild diarrhea (in retrospect traveler’s diarrhea that abated immediately after 1 dose of azithromycin) that I had been controlling with Immodium (loperamide). After hiking 6 hours to the summit, 3 back to base camp and 4 to our final camp, I think I was not able to recuperate my losses and I woke up the next morning feeling terrible. The remaining 4 hours down the mountain was almost harder than the summit. I was taken to the health center where I spent 6 hours getting fluids and a few tests. It was then I realized I had hiked down with a fever, which was 102 F in the hospital (39.9 C). This is where the Fair Travel team really came in. Both off the ground people from Fair Travel spent all afternoon at the hospital with my sister and I to make sure we were taken care of, which was incredible. While it was not the best way to end the hike, it made for a good story and really solidified my deep respect for Fair Travel. In conclusion, I am most happy to have chosen Wayfairer because it allowed me to work with Fair Travel. While I have no true regrets about going with Wayfairer, I would recommend booking directly through Fair Travel for a Mount Kilimanjaro trip. While Tom was nice and very much believed in the mission of the company, he seemed to be more of a middle man in the operation. Fair Travel was the primary actor that organized the entire trip, the rentals and the guides. The entire team were Fair Travel employees. I feel so grateful and lucky to have had this experience climbing Mt. Kilimanjaro with my sister. And also for reaching the top! I cannot say that either one of us trained particularly hard for the experience, but we are both in good baseline shape (she is a marathon runner and I do primarily interval training). That is not to say it was easy, I think we were mostly lucky. We climbed in parallel to someone who does Iron Mans and he said Kilimanjaro was even harder!! To be fair though, we found only summit night to be incredibly hard. The rest of the time you are forced to hike extremely slowly for acclimatization purposes, but I think this really helps to make it a more doable trek. I never got sore or felt like it was too intense. In the end, I would recommend, book and sing Fair Travel’s praises forever.”

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Hi Catherine, Thank you for your review and I’m really pleased you had a successful summit and that you were well looked after by our local suppliers. I really appreciate the feedback regarding response time and I’m sorry that made you feel nervous. I’m delighted to say that in the last two months we have bought on Carmen in the role of Luxury Travel Concierge for our clients. Carmen now is on hand to answer prompt responses on all aspects of the holiday as well as take care of restaurant reservations, airport lounges and any tiny detail to make our clients' holidays perfect. In terms of working relationship between an agent and a local supplier: this is totally normal and how the industry works. Fair Travel benefit hugely from a consistent relationship with ourselves, built over many years, where we provide them with business and they look after our guests on the mountain beautifully, as you experienced. Thanks again for your review and I’m pleased you will have fond memories of your climb. Tom

“Our trip to Vietnam in January 2018 went very well and we came home with many happy memories. The diversity in the choice of hotels was perfect, from the Essence Palace in the heart of Beer Street to the tranquility of the Aqua bungalow at Verdana. The staff, drivers and guides were wonderful and really looked after us, all going the extra mile to make our stay in their country special. One thing we did notice about the majority of the hotels was they were not honouring their "save the environment" policy and insisted on replacing towels on a daily basis. We loved the itinerary and staying the extra nights really allowed us to soak up the atmosphere, although we did feel we spent unnecessary time at airports with all the internal flights. On reflection we would probably have suggested a train journey from Hanoi to Hue to cut down on flights. Once again thanks very much Harry for putting our holiday together and making the trip a fabulous one.”

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Thank you for your review Liz, I'm so pleased that you have such happy memories from your holiday to Vietnam. Harry

Wayfairer Travel is rated 4.9 based on 615 reviews