Wave Spas Reviews

Name: Wave Spas
Address: 121 NEW BRIDGE STREET, ,, 121 NEW BRIDGE STREET, ,, NEWCASTLE UPON TYNE
Rating: 4.83

4.8 Rating 4,859 Reviews

98 %

of reviewers recommend Wave Spas

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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Wave Spas 4 star review on 21st January 2025

165

Anonymous

Anonymous // 01/01/2019

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“The original pre order date was moved back by a few weeks but then ended up coming a bit earlier so was only about 10 days after my original delivery date in the end. However I absolutely love the hot tub... so easy to set up and was up and running the same day! I had an email almost every Monday after my order date to update me with am arrival date which was good. Overall very happy with my purchase and service received”

Helpful Report

Hey Kelly, We are incredibly proud of both the products and service we provide to our customers so we are delighted to see that reflected in your amazing 5-star review. If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Tubbing!! and Kind regards, Michael S @ Team Wave

“The service was great! Providing updates every week so I didn’t feel forgotten about along the way. The hot tub arrived early which was fab!! Just in time for the heatwave! Easy to inflate, easy to install.. no issues atall. I can’t recommend wavespa highly enough!”

Helpful Report

Hey Kerry! Thank you for your kind words. It was really nice to read your review. :) It's really nice to hear you had no issues with the setup of the Hot Tub. We hope you continue to enjoy your Hot Tub for many more relaxing sessions as your set up looks incredible :) Happy Tubbing!! and Kind regards, Michael S @ Team Wave

“Excellent service and very quick delivery. Loving my new hot tub.”

Helpful Report

Hi Gail, Thank you for leaving us this review, we love reading them! We are proud of the customer service we provide and I'm glad that you agree also. It's nice to see your tub arrived in good time, just in time for the heatwave. We hope you continue to enjoy your tub. Happy Tubbing! Charlotte @ Team Wave

“Happy with service given also arrived a week early”

Helpful Report

Hi Scott, Thank you for leaving us this good review, we really do appreciate it here at wave! we are a business that prides ourselves in customer service we provide and it's nice to see that you agree also! I'm glad to see your tub arrived in good time, just in time for the heatwave! Happy Tubbing! Charlotte @ Team Wave

“super quick , we’re loving the hot tub can’t fault”

Helpful Report

Hi Andy, Thank you for taking the time to leave this review, we greatly appreciate your positive response and feedback to help us improve our services to tailor to the needs of our customers. I'm glad to see your tub arrived in good time, just in time for the heatwave! Once again, thank you. Happy Tubbing! Charlotte @ Team Wave

“Enjoying using my wave Osaka. I would like clearer instructions or a video about connecting the different pipes snd the filter, it’s not easy for one person! Overall happy and hope to get a good few years use from it!”

Helpful Report

Hey Suzie! Thank you for your feedback on your review as it is really appreciated. It's really nice to hear you are overall happy with your Tub as we hope you continue to enjoy your Hot Tub for many more relaxing sessions :) Happy Tubbing!! and Kind regards, Michael S @ Team Wave

“We never had a hut tub Jacuzzi or a spa We thought about it long and hard As we'd done without thus far. However, on the internet We saw a tempting ad Order now for later To not do would be mad! Everything then went to plan We're set up well and truly As for our tub, we're thrilled to bits It really is a beauty! So when our friends ask How it went How much, how long and where We dont have to think that hard Or hesitate to share Our choice is simple, everytime, for the money you can save For the extra special service too For sure, give us a Wave!”

Helpful Report

Hello Janet! Thank you so much for this amazing review about how much you're enjoying your Spa! We loved reading your poem for us and it put a real smile on many of our faces. Wishing you many more happy dips, should you need anything else, please get in touch! Happy Tubbing! and Kind Regards, Joe @ Team Wave

“Absolutely brilliant! Made my dream of owning my own hot tub come true for my 50th Birthday….couldn’t have asked for a better Birthday present, thank you so much Wave!”

Helpful Report

Hello Julie! Thank you so much for your review and kind words on your review today! I hope you have a wonderful time with it and happy birthday from all of us at Team Wave! Wishing you many more happy dips and a lovely weekend! Happy Tubbing! and Kind Regards, Joe @ Team Wave

“I had an accident with my tub, I emailed the customer service team and spoke with Anna. She informed me that she would email me when a new liner would be available to order, but in the mean time she would send a repair kit for free. A few hours later she emailed me back saying that the liners were in stock quicker than she thought and that unfortunately there were no repair kits, but she had managed to go around the office and pick up spare parts and put them together to make a repair kit. I received my new liner and repair kits within 2 days of purchase. This service was outstanding and I couldn’t thank Anna more for the help she provided.”

Helpful Report

Hi Jasen, Thank you for taking the time to leave this review, we greatly appreciate your positive response and feedback to help us improve our services to tailor to the needs of our customers. We are very proud of the customer service we provide and are so happy to see that you agree also! It’s good to hear that we have managed to help you and you are enjoying your tub. I will be sure to pass on this great feedback to my colleague Anna and it's good to see your delivery was quick! Once again thank you very much! Happy Tubbing! Charlotte @ Team Wave

“Quick delivery, and very easy to set up. A fabulous way to relax after a hard day. Thoroughly recommended 👌”

Helpful Report

Hi Andrew, Thank you for taking the time to leave this review, we greatly appreciate your positive response and feedback to help us improve our services to tailor to the needs of our customers. I must say the tub looks lovely in your beautiful garden. Enjoy relaxing! Happy Tubbing! Charlotte @ Team Wave

“Good quality products excellent value for the money super customer service, many thanks”

Helpful Report

Hi there, Thank you for taking the time to leave this review, we greatly appreciate your positive response and feedback to help us improve our services to tailor to the needs of our customers. We are very proud of the customer service and products we provide and are so happy to see that you agree also! Once again, thank you. Happy Tubbing! Charlotte @ Team Wave

“Excellent thank you”

Helpful Report

Hi Annmarie, Thank you for taking the time to leave us this review, we really appreciate this! We are proud of the products we have and are glad to see you also agree. Once again, thank you Happy Tubbing! Charlotte @ Team Wave

“Filters worked great and delivered on time. Thanks again”

Helpful Report

Hi Kieran, Thank you for taking the time to leave us this review, we are greatly appreciative of this! I'm glad to hear that the filters are great and arrived in good time for you. Thanks again & Happy Tubbing! Charlotte @ Team Wave

“Excellent service great value for money speedy delivery well recommend came 5days early”

Helpful Report

Hi, Thank you for taking the time to leave this review, we greatly appreciate your positive response and feedback to help us improve our services to tailor to the needs of our customers. We are very proud of the customer service we provide and are so happy to see that you agree also! It’s good to hear that your tub arrived early just in time for the heatwave and you are enjoying it. Happy Tubbing! Charlotte @ Team Wave

“Received my hottub just 3 days after ordering it...which was just in time for the 30 degree heatwave. Absolutely love it although instructions were not clear when inflating it and abit disappointed that I still havnt received my chemicals yet but overall I would highly recommend, the only negative is I didnt purchase it years ago!!”

Helpful Report

Hi Tracey, thank you for taking the time to leave us this review, we are greatly appreciative of this! I'm glad to hear you received your hot tub in good time and in time for the heatwave! And thank you for recommending us, we are proud of the products we have and are glad to see you agree also! Once again, thank you Happy Tubbing! Charlotte @ Team Wave

“Excellent service from Wave, ordered and received goods when promised.”

Helpful Report

Hi Nicola, Thank you for leaving us this positive review, we greatly appreciate it. We are very proud of the service and products we have and are happy to see you also agree! Once again, thank you. Happy Tubbing! Charlotte @ Team Wave

“Purchased the inflatable cover, super fast delivery and works extremely well, whilst keeping the heat in.”

Helpful Report

Hi Kirsten, Thank you for your review, we really appreciate it! I'm glad to hear you weren't waiting long for your cover. They are brilliant at keeping the heat in and I'm glad you agree! Happy Tubbing! Charlotte @ Team Wave

“Had my hot tub for a year now, faultless. Service and products from wave spa are bang on as well.”

Helpful Report

Hi Tom, Thank you for leaving this positive review, we are greatly appreciative! I'm thrilled to hear your tub has had no issues and you're enjoying it. Once again, Thank you very much! Happy Tubbing! Charlotte @ Team Wave

“Heaven and hell This is the feedback that I sent to them direct. It has been a difficult journey and to finally sit in my hot tub is a joy. You could have made the process much smoother and less frustrating. The first tub had a serious fault, as it deflated, and was replaced. It would have been so much nicer to talk to a human being about the issues as there was a heatwave at the time. Then the O rings leaked badly and, as there was a shortage, it took 2 weeks to receive replacements. Another heatwave and no one to talk to. So though it is a difficult time with Covid, it is not pleasant to sit by an unusable hot tub for a month and keep getting emails promoting Wave Spa.”

Helpful Report

“It was very easy to purchase the square inflatable lid. It arrived on the dedicated day, was inflated and on the hot tub in minutes. I am very pleased with my purchase.”

Helpful Report

Hi David, Thank you for taking the time to leave this review, we greatly appreciate your positive response and feedback to help us improve our services to tailor to the needs of our customers. We are very proud of the products we provide and are so happy to see that you agree also! Happy Tubbing! Charlotte @ Team Wave

Wave Spas is rated 4.8 based on 4,859 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.