Wave Spas Reviews

Name: Wave Spas
Address: 121 NEW BRIDGE STREET, ,, 121 NEW BRIDGE STREET, ,, NEWCASTLE UPON TYNE
Rating: 4.83

4.8 Rating 4,854 Reviews

98 %

of reviewers recommend Wave Spas

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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Wave Spas 5 star review on 12th October 2024

121

Anonymous

Anonymous // 01/01/2019

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“Delivery date met product good”

Helpful Report

Hi Peter, Thank you so much for taking the time to leave us this lovely review! I’m so happy to know that you received your order on time and hassle-free delivery! I wish you plenty of good weather and have a great day! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Although I had to wait longer than I hoped for the delivery of my hot tub, we love it now it’s here. We order the Atlantic Plus rattan style and looks good in the garden. The communication from wave spa and the customer service was excellent. I’ve also order additional chemicals and delivery has been prompt and efficient.”

Helpful Report

Hi Laura, Thank you for your lovely review! I love reading about your customer experience with us! We are so proud of the customer service and the products we provided! I wish you lots of good weather and plenty of free time to enjoy the hot tub! Enjoy the rest of the summer! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Really nice quality hot tub. Kept informed of delivery and provided with a 1 hour slot. We'll packed and instructions are easy to follow. Perfect for any garden.”

Helpful Report

Hi Mrs Maxine, Thank you so much for taking the time to leave us this kind review! I’m glad that you don’t have any issues with setting up your hot tub and we are very happy that you enjoy and love our product! I hope you have a wonderful day and enjoy the rest of the summer! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Myself & my family have been totally blown away by how good our Wave Osarka spa is. Has to be the best in its class available!”

Helpful Report

Hi Kadian, Thank you for taking the time to leave us this kind review! I’m so happy that you and your family love and enjoy our hot tub! Enjoy the rest of the summer in the hot tub! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Very good service and my hot tub came a few days earlier which was such a good surprise”

Helpful Report

Hi Josh, Thank you for your lovely review! I love reading about your customer experience with us! We are so proud of the customer service and the products we provided! I wish you lots of good weather and plenty of free time to enjoy the hot tub! Enjoy the rest of the summer! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Ordered my cove delighted with it also head rests”

Helpful Report

Hi Mrs Lorraine, Thank you so much for taking the time to leave us this kind review! I’m so happy to know that you love our head rest, I hope you have a lovely day and enjoy the rest of your day! Happy Tubbing Kind Regards, Nuy @ Team Wave

“Top service. Delivered on time great product thank you.”

Helpful Report

Hi Will, Thank you so much for taking the time to leave us this lovely review! I’m so happy to know that you received your order on time and hassle-free delivery! I wish you plenty of good weather and have a great day! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Got our Spa well impressed with the size my hubs is 6’2” and he can’t lay down in it without sliding lol it’s that big very happy family here”

Helpful Report

Hi Mary, Thank you for your lovely review! I love reading about your customer experience with us! We are so proud of the customer service and the products we provided! I'm so happy to know that you and your family enjoy the hot tub. I wish you lots of good weather and plenty of free time to enjoy the hot tub! Enjoy the rest of the summer! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Love our hot tub. I did have a slight problem with the bubble button. I sent an email, waves replied quickly. Had to send back the button was repaired and had it back with in few days. Excellent service. 5*”

Helpful Report

Hi Paula, Thank you so much for taking the time to leave us this lovely review! We really do appreciate this and it makes a huge difference to our business! I’m really happy to know that you love our hot tub and your issue has been resolve quickly! Enjoy the rest of the summer and I hope you have a wonderful day! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Couldn't be better Love my hot tub x”

Helpful Report

Dear Shirley, Thank you for taking the time to leave us this kind review! I’m so happy that you love and enjoy our hot tub! I love your picture, looks great! Enjoy the rest of the summer in the hot tub! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“So far so good!!! Hot tub came a week early. But no sign of the extra thermal lid and chemicals i ordered. I emailed them a few days later and they responded back within an hour. The thermal lid arrived the next day. We have received an email saying the chemicals are going to be a few weeks late. Which isn't a problem as we are not using the tub till October as we are waiting for our patio do be done. I have given them 5 stars as the communication has been excellent. Some of the reviews regarding commination/customer care have been poor. cant fault them on that.”

Helpful Report

Hi Lisa, Thank you for your lovely review! I love reading about your customer experience with us! We are so proud of the customer service and the products we provided! I wish you lots of good weather and plenty of free time to enjoy the hot tub! Enjoy the rest of the summer! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“They came back within 24hours of my query with suggestions on how to solve my problems, took a couple of days and a few attempts but eventually worked out what was wrong and got my tub up and running again!”

Helpful Report

Hi Katie, Thank you for your lovely review! I love reading about your customer experience with us! We are so proud of the customer service and the products we provided! I'm so happy that your issue has been resolved. I wish you lots of good weather and plenty of free time to enjoy the hot tub! Enjoy the rest of the summer! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Really surprised at how good this is. I think it's better then the original lid that come with my hot tub.”

Helpful Report

Hi there Lara, I just want to say how thankful we are that you have taken the time to leave us a review, it is really appreciated by us. We really try to provide the best products for our customers, so we are glad we were able to achieve this for you. If you have any questions, please feel free to get in touch with us at enquiries@wavedirect.co.uk as we would be more than happy to help! Happy Tubbing! Ellie @ Wave Team.

“Recently bought Wave Swift Rattan spa, decided on this rather than inflatable ones. Have to say, very impressed, look and feel of a much more expensive tub without the price tag. With the foam flooring and additional inflatable cover, keeps it well heated and insulated.”

Helpful Report

Hi Rachel, Thank you for taking the time to write your lovely review. I’m so happy to know that you love our hot tub and I love your picture, it looks amazing! I wish you plenty of relaxing days and have a great day! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“I have received my wave spa which is lovely been enjoying time in it.”

Helpful Report

Hi Lindsay, Thank you for taking the time to leave us this kind review! I’m so happy that you love and enjoy our hot tub! Enjoy the rest of the summer in the hot tub! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Great spa Delivered on time”

Helpful Report

Hi Lisa, Thank you for taking the time to leave us this kind review! I’m so happy that you received your hot tub and enjoy the hot tub, Enjoy the rest of the summer in the hot tub! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Excellent quality, came when expected and a brilliant price.”

Helpful Report

Good Morning, Thank you so much for taking the time to leave us this lovely review! I'm so happy to know that you love our product, we really proud of our customer service and product. I hope you have an amazing day! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“After ready some of the reviews I was a little worried that I might have bought a spa and it not turn up or there would be trouble trying to get hold of people to chase a delivery. I have been nothing but impressed with everything so far. I purchased a spa that was available for ore delivery on the 22nd August. I ordered it a couple of weeks before this date fully happy with the fact that I might have to wait a while. That was actually good for me as I m currently trying to move house and wanted it in my hew house. Communication from Wave Spa was timely and informative and I received my spa before the 22nd so much so I actually do not have the spa at the mo in my flat!! Being able to split the cost with Klarna has also made this spa affordable. It was one of the main reasons I chose wave spa. I was going to buy the Aldi intex one but saw this one at the same price and I could spread the cost over 6 months. Perfect.”

Helpful Report

Hi Helen, Thank you so much for taking the time to leave us this kind review! I love reading about your experience with Wave Spa, we are very proud of our product and customer service. I’m so happy that you love and enjoy our hot tub! Enjoy the rest of the summer in the hot tub! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Easy to contact and easily informed, product arrived earlier than expected no complaints or faults from me”

Helpful Report

Hi Michael, Thank you for taking the time to leave us this kind review! I’m so happy you received your hot tub early! We are so proud of the customer service and the products we provided! I hope you enjoy the rest of the summer in the hot tub! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Excellent customer service, dealt with my queries efficiently, not to fget my hot tub ♨️👌 perfect 👍 will highly recommend.”

Helpful Report

Hi Peter, Thank you so much for taking the time to leave us this lovely review! We really do appreciate this and it makes a huge difference to our business! I’m really happy to know that you love our hot tub! Enjoy the rest of the summer and I hope you have a wonderful day! Happy Tubbing! Kind Regards, Nuy @ Team Wave

Wave Spas is rated 4.8 based on 4,854 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.