Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 2,016 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 4th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is great; gave me a lot of help. The basic product looks to be great quality though the stand was a bit broken on arrival. It arrived soon after ordering.”

Helpful Report

“Good supply of water butt accessories, reasonable price and delivery.”

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“Thank you for your support.”

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“Evri had a few problems with the 250litre water butt due to size but it arrived safely a few days late and is now installed by my greenhouse.”

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“I would have given you 5 stars if you had told me that my butt was out of stock when I placed my order instead of my having to ring to find out where it was after 10 days.However , it did arrive quicker than expected after that & I am very pleased with the quality of the butt. I would recommend it to anyone.”

Helpful Report

“Looks good. For even better adaptability being able to lift off the top to accommodate different sized and set up tube for filing would be excellent, as we needed to buy some extra kit to make it fit with our down pipe. Likely to buy again, though, s looks great with the flowers planted in the top.”

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“Fits the bill but lid hard to remove.”

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“Good company my water butt arrived in time and nicely packed. It's ready to go just waiting for a dry day to connect.”

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“The water butt and fittings arrived very quickly - at least 3 days earlier than promised. Safely packaged and friendly courier. Easy to assemble and looks good. It feels substantial, as if it will last for some time. Only negative is it is supplied with blank fittings to lnk to drain pipe. We wanted white which we ordered, as we could not find a way to swap the white for the black.”

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“the water butt came in a large cardboard box so it was protected in transit, I had previously had a couple from other companies that were loose packed and the taps broken beyond repair and a pain to return and get refund. So very pleased this was in good condition on delivery.”

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“The product was fine, and a very prompt dispatch over the Christmas period. However you’d do yourself more credit if you didn’t use Evri for your deliveries. There was less than 15 mins. notice of the delivery slot, and they threw the package over my side fence. I’d rather pay for delivery with options to pick up at a local collection point than suffer their service - it’s doing your quality business no credit”

Helpful Report

“I bought 2 water butts (sold as a pair). They are fine . They came with 2 diverter kits and stands which I didn't need. It would have been useful if they had had a connector kit (which I had to buy separately). Now they are both connected to my existing water butt and are full of water following the recent downpours.”

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“The product was just what I needed and came very promptly.”

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“Excellent item, had minor issue with delivery being a day later than planned but issue was resolved really quickly. Great to ring and be able to speak to someone straight away and discuss the order.”

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“Good quality and quick delivery”

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“We bought the Metropolitan with planter 255l. It does exactly what it should do. We're really pleased with it. All the accessories were delivered. Nothing missing. The only tiny problem was that the installation instructions are a bit vague in relation to where to cut your drainpipe. Otherwise a great buy.”

Helpful Report

Hi Paul Thank you for this, I have passed your feedback on

“I bought the water diverter product. It is very well designed. So much better than the one I have used for the last 20 years. My water butts are all linked and filling up much more quickly. It is an expensive product. Only supplying half a meter of hose is inadequate for the price point you have chosen. No instructions included. Had to watch the video on YouTube several times to ensure I installed it correctly.”

Helpful Report

Hi Alan, Thank you for this feedback. I have passed this onto the relevant team.

“Service was fine. The product did the job but the 20mm(id/25od) flexible hose is very difficult to fix onto the water butt inlet - at least trying to get as far up the inlet as possible. Used to be able to buy a flexible translucent hose which was easier to push on but doesn't seem to be available any more.”

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“A good on-line experience and rapid fulfilment. But, no notification was sent when the item was despatched and the tracking information from the on-line information did not work and so there was considerable uncertainty.”

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“Good quality pipe thicker stronger and cheaper than others I looked at, great value, cut into meters. I went for free delivery which took 4 out of the 3- 5 working days. I wanted the pipe sooner so I will go for paid delivery next time I order. Looking at the wormeries and composters. PS Tumbling composters aren't on the same page as the other composters”

Helpful Report

Hi Monsuru Thank you for this, I have passed your feedback on

Water Butts Direct is rated 4.6 based on 2,016 reviews