Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 1,963 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 1,963 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 13th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have now used them a couple of times. Excellent service. Thank you”

Helpful Report

“Excellent delivery quick and informed! Very pleased with the purchase, now got lots of water.”

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“As described just waiting for rain now instructions easy to follow looking good”

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“I have still not received my water butt, your courier turned up unannounced when no one was home, I arranged a date for re delivery but they turned up again unannounced on a different date again when no one was home, your courier now expects me to collect the item from their depot which quite frankly I have no intention of doing. If delivery is not made today which is the original re delivery date I shall be seeking full reimbursement of my payment and purchasing my water butt from another supplier!”

Helpful Report

Hi Tom Sorry to hear this Please email into cs@gm8group.com with your order number so we can assist

“As my water butt had to be sited around the corner from the rainwater pipe I needed almost twice the standard length connection than that supplied with it and, as the RWP is white, needed to match that with the replacement I bought from you. It is very complimentary and has already filled the 210 ltr butt. Perfect”

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“I bought the water diverter product. It is very well designed. So much better than the one I have used for the last 20 years. My water butts are all linked and filling up much more quickly. It is an expensive product. Only supplying half a meter of hose is inadequate for the price point you have chosen. No instructions included. Had to watch the video on YouTube several times to ensure I installed it correctly.”

Helpful Report

Hi Alan, Thank you for this feedback. I have passed this onto the relevant team.

“Speedy efficient delivery of a slim line water butt. Easy to connect up and now just waiting for the rain!”

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“Just what I needed thanks”

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“The three water butts I ordered arrived very quickly. I was very pleased with two out of three, the slimline polybutts, which are well made and solid. However, the one disappointing thing was the base of the Strata Slimline which was in four parts and had to be taped together. The Strata itself was a good size and well made. I still think the service and quality is worth 5 stars and recommend the company.”

Helpful Report

“Service was fine. The product did the job but the 20mm(id/25od) flexible hose is very difficult to fix onto the water butt inlet - at least trying to get as far up the inlet as possible. Used to be able to buy a flexible translucent hose which was easier to push on but doesn't seem to be available any more.”

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“wrong order delivered, Jess sorted it out same day, excellent service, good product, needed thread tape to seal taps, looking good so far, rain today hopefully, will be back to waterbutts direct, thanks.”

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“Having just spoken on the telephone with a member of you Customer Service department regarding a problem with checkout on your website, I have to say that I was dismayed by her offhand and dismissive manner. Consequently, I'm taking my order elsewhere.”

Helpful Report

good morning I'm sorry to hear of your experience in ordering from our website, please mail through to cs@gm8group.com and we'll try and help to resolve your issue kind regards Water Butts Direct

“A good on-line experience and rapid fulfilment. But, no notification was sent when the item was despatched and the tracking information from the on-line information did not work and so there was considerable uncertainty.”

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“The service I received from the company was exceptional and delivery was outstanding. I can highly recommend.”

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“Prompt service Easily installed”

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“Arrived quickly. Not installed yet since we must empty it's predecessor and it hasn't stopped raining! Looks good though”

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“Amazing customer service - very helpful advice on the phone. Quick delivery of products. Thank you!”

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“Big sturdy water butt. Excellent quality. Arrived on time. Many thanks”

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“Great service, very quick delivery. Well wrapped. Good quality product. Bought two slimline waterbutts and very pleased with them.”

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“250L Slimline Water butt turned up well packed. Had it fitted in an hour. No leaks. Filling up already. Great quality. Fantastic valuting a second one later for the shed roof.”

Water Butts Direct 5 star review on 25th July 2023

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Water Butts Direct is rated 4.6 based on 1,963 reviews