Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.31

4.3 Rating 1,052 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

Metrics

Info

4.3

Based on 1,052 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About Viessmann Limited:

The Viessmann Group is one of the leading international manufacturers of heating systems, industrial systems and refrigeration systems. Founded in 1917, Viessmann remains a family-owned business, however, now has over 12,000 employees across the world.

With 23 production divisions in 12 countries, subsidiaries and representations in 74 countries, and 120 sales offices around the world, Viessmann is an internationally orientated company.

Our commitment to the highest standards of manufacturing has led to our systems being awarded a multitude of awards over the course of our history. Recent award wins include the Red Dot Award: Product Design, the Trophée des Usines, the iF product design award, the Number 1 Trade Partner and Good Practice Energy Efficiency.

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

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Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a 4 year old boiler, having an F2 code issue an engineer was sent out. However the following day I realised the problem has not been solved once I went into the shower. Immediately calling Viessmann again you are not interested saying its up to me to have it repaired. I requested a manager and was told to email "service support" having done so immediately they are still dragging their feet taking initially 24hrs to reply and as of today 26/06/2023 48hrs to reply. So they are not bothered I have no hot water to wash. Disgusting "service support"! Also their email is sent out with no persons name on it. That says the department definitely does not own their problems, the email ended:- Kind Regards Service Support Viessmann Ltd Hortonwood 30 Telford TF1 7YP Email: service_support@viessmann.com Disgusting "service"”

Helpful Report

Hi Terry Please could you email your contact details and site address to enquiries-uk@viessmann.com to we can look into this for you. Kind regards Viessmann

Hi Terry Please could you email your contact details and site address to enquiries-uk@viessmann.com so we can look into this for you. Kind regards Viessmann

“My name is not Norman! How did you get my e mail address”

Helpful Report

Hi A Viessmann Vitodens 050-W gas boiler was registered for its warranty using this email address on 31/10/22. If you believe this invitation to review the boiler has been sent to you in error please could you email enquiries-uk@viessmann.com so we can investigate this for you. We apologise for any inconvenience caused. Kind regards Viessmann

“The men who installed my boiler caused a great deal of damage looking for pipes and left all the damage unrepaired when they left. The manager of the company promised to sort it out and then weeks later denied saying it. I have had to pay to have the hole in the wall and the damage caused in the bedroom, sorted out”

Helpful Report

“impossible to deal with. very poor communications very poor record keeping unreliable and helpful engineers”

Helpful Report

“There was a leak in the factory fitted section of the boiler. My installer needed to turn the washer around to make it water-tight. So much for factory QC. Not a good start to my Viessmann experience.”

Helpful Report

“Our boiler is less than 3 years old and we have no hot water or heating. After 25 minutes I was told that we were a priority but we would get a text for an engineer to arrive in the next ‘few days’. My old Worcester broke after 14 years. I would never buy with this company again.”

Helpful Report

“Appalling customer service! Impossible to get through to Veissmann UK customer services on the phone to book an engineer to attend, filled in the call back form on the company website, still waiting 2 months later. Emailed to ask why we have been forgotten about and got a reply basically saying we are too busy, you'll just have to wait. When we did manage to speak to someone last year (Jan 2022), stroppy agent refused to book a service call and told us they would call back in "a few months". They never did. DONT BUY UNLESS YOU WANT TO WAIT WEEKS TO GET AN ENGINEER TO VISIT!!!”

Helpful Report

“I am 81 years old and could not get to grips with your thermostat And the company that fitted it was totally useless and I ended up with gas bills of £483”

Helpful Report

“Hi I had a new boiler installed last year, after my plumber recommended viessmann. I would have liked to extend the warranty but I missed the 30 day deadline by one day and have tried to contact your customers services but had no reply I spoke to my plumber and he contracted the sales rep but still no contact I also filled in a form as the rep suggested and posted it but still no reply. I know it is my fault that I didn’t take out the warranty in the time allotted but surely one day shouldn’t make a difference if your company stands by the the quality and reliability of the products you sell. I would at least like a reply and explanation as to why an extended warranty cannot now be purchased. Regards Andrew Gray”

Helpful Report

Hi Andrew Please could you resend your email to registrations-uk@viessmann.com so that we can look into this for you. Kind regards Viessmann

“No one answers the phone when a boiler has broken down”

Helpful Report

“No way of repumping water into the system.”

Helpful Report

“Poor always takes forever to get anyone to come out”

Helpful Report

“I cannot get through on the phone or by email boiler less than 2 years old was shocked as not working when installed less than two years”

Helpful Report

“Initial customer experience was abysmal, I had to hound the installer to contact the viesmann rep in order to get the boiler registered in the 30 day period to qualify for the 12 year guarantee”

Helpful Report

“Very pathetic customer service. Half the radiators in my house do not work since the upgrade. The installation company continues to avoid fixing the problem. I would definitely advise going for another brand to avoid the hassle.”

Helpful Report

“Unable to talk to customer service . Terrible”

Helpful Report

Dear Russ The Aftersales team can be contacted via: Telephone - 01952 675060 Email - aftersales-uk@viessmann.com Kind regards Viessmann

“Absolutely depressing to say the good brand name of Vissmann do NOT match their appliance and certainly the customer service. 12 days out of hot water and awaiting parts and work. No appointment for another week and more. Can not believe the heat exchanger failed twice in last 2 years with less than 8 years boiler. I have the vissmann engineer 4 times since I had it and multiple Annual cheks and services and almost changed every part. Now the heat exchanger is Split. Kept dropping pressure and now 3 weeks out of hot water and heating in this cold weather with a disability and young child at home..”

Helpful Report

Dear Joe Unfortunately, without having to hand the details of your installation, we cannot comment on why your heat exchanger has split. If you would like us to look into this further, please contact: enquiries-uk@viessmann.com Kind regards Viessmann

“We have been left with no heating or hotwater for 40days in winter now. The issue is Viessmann customer services do not pass information on to their service engineers, who despite their best efforts on the day, arrive uninformed about the situation and ill equipped to solve problems with their boilers. We have had 3 visits now, and the engineers were not aware that other engineers had already come and looked at our boiler. The messages sent to customer services when booking a visit were also not passed on. I am afraid this has middle management incompetence written all over it, and i feel sorry for the engineers in giving this negative review, as they have been very professional as individuals. Let down by their organisation.”

Helpful Report

We are sorry to hear that you are unsatisfied by your experience. If you wish to make a complaint please send it in writing to: info-uk@viessmann.com Kind regards Viessmann

“6 days waiting for an engineer to come and fix my hot water is totally unacceptable. I decided to purchase a Viessmann boiler (only 6 months ago) as I was attracted to the 10 year warranty giving me piece of mind. Before opting for Viessmann I phoned to ask about the warranty and they said that in the event of a breakdown they would normally get an engineer out to me within 24 hours, which seemed reasonable. I am a wheelchair user paralysed from the shoulders down and rely on the water being hot. I am not able to control my body temperature and I am extremely concerned now if my heating breaks down and I am left for several days without it being fixed. I would not recommend Viessmann for the boiler breaking down after less than 6 months and then their after service.”

Helpful Report

“Slow, weak and a damn struggle to get good water supply,takes a least fracking 5 minute to get decent warm and hot water. The hotter the temperature, the lower the water pressure. It's like BEGGING FOR WARM WATER. ABSOLUTELY USELESS”

Helpful Report

Viessmann Limited is rated 4.3 based on 1,052 reviews