Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,648 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a few items for a bathroom remodel and I can't say it was a completely positive experience. As the delivery was on a pallet, I was given a few delivery day options. I didn't chose the earliest available and I was expecting the delivery to be that day. There was absolutely no communication that the delivery was being delayed. I had to chase with Victorian plumbing, which arranged a delivery on the next day. I was expecting my pallet to be delivered early, but in the afternoon I had to chase the delivery multiple times, after no communication from Victorian plumbing or the delivery company. After finally being delivered the items, we found the bathtub was broken, looking like it was knocked when loading. Overall, I gave 3 stars for the variety offered by Victorian plumbing and their customer service team, which was very helpful and efficient. But i would have expected more communication on the delivery.”

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Posted 1 year ago

“Simple and easy process ordering our products and really pleased with the quality of items. The only downfall was we were told we would have 2 hours notice when being delivered and received a text at quarter to 4 saying they will be delivered between 3:20 and 5:20. This meant we had to rush to the property which is a fair distance away from home and ended up having our items left in the rain until we reached the property. Luckily there was no damage to the items but was quite annoying for us having to rush up panicking with not enough notice.”

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Posted 1 year ago

“I'm very impressed with the service I got with online ordering, prompt delivery and secure packaging”

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Posted 1 year ago

“Good Quality and delivery on time”

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Posted 1 year ago

“It was very to order from website. Delivery was booked for a convenient date and arrived when expected and the driver put the items in my garage for me. Excellent service and wouldn’t hesitate to order from Victoria Plumbing again!”

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Posted 1 year ago

“Prompt delivery and well packaged.”

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Posted 1 year ago

“There poor packaging when item arrived and too many emails afterwards”

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Posted 1 year ago

“Great service.”

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Posted 1 year ago

“Good service, quick delivery”

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Posted 1 year ago

“Website easy to navigate, found the items I was looking for at a very competitive price. Delivered within the timescale promised.”

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Posted 1 year ago

“Excellent service and quick delivery, thanks.”

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Posted 1 year ago

“No problems. Allowed bank transfer instead of card. Easy to chat with.”

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Posted 1 year ago

“Excellent service, products were on time and in great condition”

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Posted 1 year ago

“Excellent choice , easy ordering and quick delivery”

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Posted 1 year ago

“Took a long time to be delivered, when I placed the order it said it would be delivered on Friday however the company who was doing the actual delivery didn’t receive the order on Friday and was delivered the following Tuesday! Sink I received is not the sink as advertised!!!”

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Posted 1 year ago

“I needed a new valve for my kitchen taps and Paige was very helpful”

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Posted 1 year ago

“Great quality and good price The shipment arrived on time and the pallet was soundly packaged. The driver delivered onto our driveway and left. ,his job done. We deconstructed the pallet and put items into our garage awaiting the arrival of the plumber in two weeks time. Nothing appeared to be damaged but we will have to wait for our experts examination to determine this.”

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Posted 1 year ago

“Easy to order product and good communication as round delivery.”

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Posted 1 year ago

“Ordered, paid, delivered, easy. No issues. Does exactly what I expected.”

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Posted 1 year ago

“Goods exactly as ordered and arrived promptly”

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Posted 1 year ago

Victorian Plumbing is rated 4.5 based on 19,648 reviews