From web page to in my home was simple and effortless on my part. The Sofia smart toilet is excellent quality and easy to install keeping the cost of a plumber and electrician to a minimum in both time and cost. A new lease of independent living for a family member with disabilities. Of course the curious will press those control buttons and experience a new way to use the toilet. I notice the next question on this questionnaire is about delivery time. Be aware the initial email from Victorian Plumbing with ‘no later than’ delivery time may not line up with the actual available courier delivery slots. So to answer truthfully, no the delivery was not on time according to Victorian Plumbing but was spot on with the time given by the courier. The toilet was delivered by a happy, helpful gentleman who took pride in doing the most he could to help. I would highly recommend this company for ordering with peace of mind.