Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,648 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A tap I ordered was not the right one. It was sent back in original package and extra packing material used to protect the tap in transit. When this company received it they stated it was damaged, it was not. Apparently there is no refund and no offer has been made to send it back to me for inspection and photos supplied do not show me the damage the company are claiming”

Helpful Report

Posted 1 year ago

“Prices were competitive, delivery service was awful. My delivery was abandoned outside my house under the cover of darkness. When I used their online service to enquire why my delivery was late they took more than a week to respond. Unlikely to use again.”

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Posted 1 year ago

“Quick delivery, good communication and great range to choose from. Win, win, win!”

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Posted 1 year ago

“Great range of products at reasonable prices”

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Posted 1 year ago

“No problem with service everything came when they said perfect”

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Posted 1 year ago

“The app was easy to use, the item was received promptly,”

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Posted 1 year ago

“The bathroom suite that I ordered was amazing , one small problem the wrong taps were sent. I'm hoping that will be resolved. I also had a problem with transportation, however, Victorian plumbing resolved my problem fast and effectively.Over all very good”

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Posted 1 year ago

“All the tiles that came were broken. I have had one response in 10 days re the problem. I've contacted company three times.”

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Posted 1 year ago

“Fantastic range with everything we needed in one location - at great prices as well!”

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Posted 1 year ago

“Great service and prompt delivery . Very pleased with my new bath.”

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Posted 1 year ago

“I’ve never been so let down by the delivery service, this will be to date the second attempt to deliver and I still have not received my goods, this will certainly put me off from making any future purchases from Victoria plumbing if this is the level of service being provided.”

Helpful Report

Posted 1 year ago

“Products were as advertised, though took over a week to arrive, including an extra unspecified delay from the courier.”

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Posted 1 year ago

“nightmare trying to return items”

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Posted 1 year ago

“Still haven't received order, very dissapointing”

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Posted 1 year ago

“As I am disabled I wasn't happy that the delivery man wanted to leave my shower screen on my doorstep. Begrudgingly he just put it in my hallway. You also advised I should check the goods were okay and allowed 15 minutes for this.. Thats wasn't going to happen. Fortunately when my guy came to fit it, it was all there.”

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Posted 1 year ago

“Good value quick delivery”

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Posted 1 year ago

“The ordering process was easy and my bathroom arrived on the chosen delivery day. We haven’t fitted the bathroom yet but so far, all has been good!”

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Posted 1 year ago

“Order process was simple. Delivery was good and the product is exactly what we wanted. Good value as was unable to get cheaper anywhere else. Would have been 5 stars but there was around a week from payment being taken until product being posted out. No reason for this delay apparent and had to wait for arrival until I could finish my job”

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Posted 1 year ago

“purchased a sink and toilet. Quality great, price great and delivery was exccellent!”

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Posted 1 year ago

“They were very good , article arrived damaged but we didn’t have chance to unwrap it for 10 days but once we notified them there was no delay,no questions asked, they replaced the item immediately but when asked for a refund instead they were quite happy with this too and refunded 2 days later- great service”

Helpful Report

Posted 1 year ago

Victorian Plumbing is rated 4.5 based on 19,648 reviews