Vibrant Doors Reviews

Name: Vibrant Doors
Rating: 3.82

3.8 Rating 296 Reviews

69 %

of reviewers recommend Vibrant Doors

3.8

Based on 296 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About Vibrant Doors:

Vibrant Doors are a leading UK supplier of quality internal and external doors. Specialising in Bi-Folding doors, visit www.vibrantdoors.co.uk to view the full range online and in stock now.

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Phone:

01332 770588

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Vibrant Doors 5 star review on 9th August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't waste your money. Pictures on website look great but that is not what you recieve and i echo the other bad reviews for customer service. See my photo's. Bought internal bi-folding doors for renovation with experienced builders installing them for me. The white primer has leaked and imbeded on the frosted side of glass, if masking had been used, it was removed with a blunt knife leaving a poor finish After complaining i was advised to clean it myself with methylated spirits which doesnt work and ive tried many other products and combinations. Apart from a "good will" gesture of offering £60 cash back from the £700 i have paid- they dont want to know. Hiding behind the fact i didnt't complain in the first 48 hours and not once acknowledging the doors are not up to standard. Please look elsewhere and use a trusted and established company. Learn from other peoples mistakes and dont use Vibrant doors.”

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“I had two orders for oak doors, 12 in total, I had both orders delivered at the promised time, on the promised day, the delivery staff were polite and helpful, the quality of the doors was fine. Great company, who I will certainly use again.”

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“I am very satisfied with lady advice & Guidanceon telephone”

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“I’ve just had 5 new doors delivered from Vibrant doors. Ordered on different days, they’re sensible enough people that they sent both orders on the same delivery meaning they saved me an extra day of waiting in for a second delivery. Can’t fault Vibrant doors on range, price or quality of the product. They used a first class delivery service (Home delivery service) and I was called the day before by the driver to arrange everything. I don’t need any more doors but if I know anyone who does, guess where I’m going to send them…..?”

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“Looking good, my bifold doors were delivered as promised this week , with all the parts, everything ready now just waiting for the joiner”

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“From sales to delivery very professional. Delivered on time with care. Reasonably priced. Definitely recommend this company”

Vibrant Doors 5 star review on 4th October 2021

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“Ordered 7 doors for our home, excellent quality would definitely recommend.”

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“I have been trying to organise my order with Vibrant Doors for a considerable period of time. Unfortunately there has been one delay after another, some of which is attributable to the door manufacturers ( Deanta Doors not vibrant doors who are only acting as a retailer) but there have been doors wrongly delivered, ie, 2 plain doors where 2 glazed doors were ordered,incorrect sizes, & the most irritating of all, all door frames with door stops which did not match the timber finish of the frames nor even the other sections of the door stops. I have sent them photographs, I have complained several times on the telephone, but they are not prepared to do anything at all about it because I have taken the components out of the packaging. What they cannot seem to grasp is that the defects did not become visible until the door stops were removed from the packaging.I also asked several times to speak to a manager, I was given yet another email address so I could write all this out in an email despite having already sent several emails and had 18 phone calls with their customer service team. I asked for a manager but predictably one was not available & they were not able to provide me with the name of their own general manager. So I've had to take the trouble to look this up on the Internet & frankly I am regretting bitterly ever having heard of vibrant doors and/or deanta doors because their after sales and customer services do not measure up to what I would expect from a reputable company. I wish I'd had access to some of the reviews here before I decided on Vibrant doors, and as for the staff, I found Callum condescending, and Victoria was the only one who was remotely helpful, but even so, this experience has cost me a lot of money, not just for purchase but also for cancellation of contractors because of the defects found when the frames were unpacked. And the icing on the cake was when the replacement doors arrived a day early when I had specifically told them I wouldn't be home. Fortunately, the Deanta driver called me and managed the delivery of the new & collection of the incorrect doors without any further problem.”

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“Very good excellent delivery time this is the second time I used this company got my delivery with in 5 days which was brilliant. Packaging no problem at all delivery driver very nice and helpful I will recommend definitely”

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“The staff at Vibrant doors could not be more helpful. Callum re-arranged the delivery of my doors at short notice. He responded quickly and efficiently to any emails with queries I had. He inspected the doors on arrival at there unit and noticed one damaged, he arranged the replacement ready for my collection. There showroom is worth a visit where there is lots to see. This is the second time I have used Vibrant doors to replace all the doors in a house.”

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“Nightmare: purchased 10 doors on 22 February and since then not sorted.they let me purchased doors that they even not in stock . When I chased after 10 days where is my delivery they said that 3 doors is out of stock until 15th April .when I said Ok deliver rest of the doors and them 3 I will wait then they said I have to wait another 10days after several phone call s they said they got all doors in. When the doors arrived I found that 3doors are wrong size. Again phone calls and emails I get to point when I said collect the doors and get me a refund. They collected the doors on 4 weeks ago and I still don’t have money back.Did trying to call them many times staying on the line for 15min and no answer . Horrible experience.”

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“WHAT A CIRCUS. Horrible customer service with 3 delivery delays, taking them 3 months to make two sliding doors, when their delivery promise is 10 days. AVOID!!!”

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“Having ordered doors with another company and waited since February, for me to still not have them I was reluctant to order doors online again. However Vibrant have been great from the start, sales were helpful, their couriers contacted me straight away to book in delivery and doors arrived when expected I would definitely use them again and recommend to others”

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“I ordered a door frame 6thJune and rang last week to enquire. Found out my order hadn't even got to the stockist. Got put on hold and then basically told sorry with no idea when I'd get my frame. Rang today and it just rings and rings. Person finally answers and puts me on hold. I emailed to ask for my money back.”

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“Service was good but I'm so disappointed with these bifold doors, had to buy an extra strip of oak as there was an inch wide gap between the doors and the frame when closed and they still don't close properly, absolutely gutted”

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Michelle, If there is an inch wide gap between the doors and the frame this will 100% be down to installation. Either the head cut length, internal rebate size, or pivot positions will be wrong. We obviously haven’t designed any of our three internal bifold systems to have a gap of that size and as one of, if not the biggest internal bifold door suppliers in the UK I feel like this issue would have been raised prior, if it were a design fault, after 8 years of supply to the UK. Can you please email me with some images of the set? Once we resolve the issue I would hope you amend the review as I feel 1* for poor workmanship on a supply only product is harsh to say the least. Sam

“Ordered (and paid for) doors on 25th February. Though the website said they were in stock, after enquiring about not being informed about delivery I was told by Peter on 1st March that not all the doors were in stock, but would be on 18th. Emailed Peter on 23rd after no update to be told that the “container had been pushed back”. Further advised by Georgia on 29th that they were due back in stock on 20th April. Sigh… Following another request from an update, I was told on 26th April by Victoria, that the doors have “docked in the country so will be available in the next week or so.” It is now 11th June. No doors and no update.”

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“Just a quick review... Haven't received doors yet as only ordered about 2 mins ago but wanted to give Callum on the phones a 5 star review. He dealt with my complicated order outstandingly making the whole process very smooth and pleasent. "Vibrant Doors" over that Howdens lot all day long... Well done guys!”

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“i was purchased doors worth of £1100 on 22nd february today is 20may and i got still not sorted .After several phone calls and emails i have to wait 6 weeks to get the doors then three doors was wrong size .Since then they cant sort the doors.Again after my chasing they say that i can get the right door 11jun . Can you believe 6 months to wait ?when i say to them i want refund they want to collect the doors first then they refunding money .Would you be thrust this company after all that?This company should not exist .”

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“Debbie was a real delight to order my new doors through, she was knowledgeable, professional, kind and very patient. A great asset to the Company, in days where customer service can be a little lax, Debbie proved to be a Superstar.”

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“Where are my doors?! I ordered 4 doors on the 1st April and waited patiently. By the end of the month I called Vibrant Doors to find out where they were. It turns out one door was out of stock and they were waiting for the full order to be available to be in stock before shipping. Fine, apart from the fact the final door won't be available until the end of June/start of July!! That's three months after I ordered and NO ONE at Vibrant doors had been in touch to let me know the situation. The options they have given me for delivery are not great - they want me to pay and extra £45 to source a door from elsewhere! They need to update their website with stock levels or at least tell you your items are not in stock straight after you've ordered rather than just keeping your money for a month and keeping quiet. Vibrant Doors have broken the distance selling regulations and I'll be reporting to Trading Standards. Customer service is really poor. I have emailed but received no reply.”

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Vibrant Doors is rated 3.8 based on 296 reviews