I have been trying to organise my order with Vibrant Doors for a considerable period of time. Unfortunately there has been one delay after another, some of which is attributable to the door manufacturers ( Deanta Doors not vibrant doors who are only acting as a retailer) but there have been doors wrongly delivered, ie, 2 plain doors where 2 glazed doors were ordered,incorrect sizes, & the most irritating of all, all door frames with door stops which did not match the timber finish of the frames nor even the other sections of the door stops. I have sent them photographs, I have complained several times on the telephone, but they are not prepared to do anything at all about it because I have taken the components out of the packaging. What they cannot seem to grasp is that the defects did not become visible until the door stops were removed from the packaging.I also asked several times to speak to a manager, I was given yet another email address so I could write all this out in an email despite having already sent several emails and had 18 phone calls with their customer service team. I asked for a manager but predictably one was not available & they were not able to provide me with the name of their own general manager. So I've had to take the trouble to look this up on the Internet & frankly I am regretting bitterly ever having heard of vibrant doors and/or deanta doors because their after sales and customer services do not measure up to what I would expect from a reputable company. I wish I'd had access to some of the reviews here before I decided on Vibrant doors, and as for the staff, I found Callum condescending, and Victoria was the only one who was remotely helpful, but even so, this experience has cost me a lot of money, not just for purchase but also for cancellation of contractors because of the defects found when the frames were unpacked. And the icing on the cake was when the replacement doors arrived a day early when I had specifically told them I wouldn't be home. Fortunately, the Deanta driver called me and managed the delivery of the new & collection of the incorrect doors without any further problem.